Dear Valued Guest, Thank you for choosing our hotel again for your family vacation from June 10-13, 2026. We are delighted to hear that you enjoyed the hotel's cozy atmosphere, excellent location near entertainment venues, and the friendliness of all our staff. Such compliments motivate us to continue providing the best service. We are pleased to know that the breakfast atmosphere at Teratas Coffee Bar was one of your favorites. Regarding your suggestion about the additional charge for extra pillows, we understand the inconvenience. We apologize if the policy applied during your recent stay differed from your previous experience. We will take this feedback into consideration to improve our communication of hotel facilities and policies to all guests. Thank you again for your trust and loyalty. We look forward to welcoming you and your family back for your next stay. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for staying with us on June 10-11, 2026, and for taking the time to write a review. We apologize for any inconvenience you experienced regarding the cleanliness of the bed and pillowcases. We greatly appreciate your feedback and have forwarded it to our housekeeping team for further consideration and evaluation in order to improve our cleanliness standards. We are committed to providing a better guest experience. We hope to welcome you back again and provide you with an even more satisfying experience on your next visit. Sincerely, Aka (Assistant Receptionist)

Dear Valued Guest, Thank you so much for your stay and for taking the time to write such a positive review about your experience. We are delighted to hear that the friendly service, prompt room service, excellent central location, and varied breakfast menu met your expectations. Such reviews encourage our entire team to strive to provide the best service to all our guests. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Aka (Assistant Front Office)

Dear Valued Guest, Thank you very much for your stay and for your review and feedback. We apologize for any inconvenience you experienced during your stay. Regarding the noisy room, we understand that it may have reduced your comfort. We regret the misunderstanding that occurred when staff entered the room before check-out without prior permission. We will use this feedback in our further evaluation to improve our services in the future. Regarding the forgotten items, we apologize if the procedure explained by our staff caused any inconvenience. We will investigate to ensure that the handling of guest belongings is clear and in accordance with our service standards. Thank you for sharing your experience with us. We appreciate all feedback and hope to provide a better stay experience if we have the opportunity to serve you again in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Wira, Thank you very much for staying with us on May 19-20, 2026, and for taking the time to write a review. We appreciate your feedback regarding the condition of the bathroom. We apologize if the amenities provided did not meet your expectations during your stay. This review is helpful in improving the maintenance and quality of our facilities to provide a more comfortable experience for all our guests. Thank you for your valuable feedback. We hope to welcome you back again and provide you with an even more pleasant stay in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Wira, Thank you very much for staying with us on June 6-7, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of the shower in your room. Your feedback is invaluable and has been forwarded to the relevant team for immediate investigation and improvement. Thank you for your interest and suggestion. We hope to welcome you back for another stay in the future for an even better experience. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for staying at our hotel on May 21-22, 2026, and for taking the time to write a review. We are delighted to hear that you enjoyed the beautiful views and the delicious breakfast we served. Your compliments are an encouragement to all our staff to continue providing the best service. We hope to welcome you again in the future. Sincerely, Aka (Assistant Front Desk)

Dear Valued Guest, Thank you for your kind review and for choosing to stay with us again. We are delighted that this is your second visit and that you enjoyed your stay and the food we served. Such compliments and support motivate our entire team to strive for the best service for all guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Aka (Assistant Receptionist)

Dear Valued Guest, Thank you very much for taking the time to review your stay on June 4-5, 2026. We apologize for any inconvenience you experienced during your stay, including the cleanliness of the room and amenities, the comfort of the air conditioning, the availability of in-room amenities, the quality of service, and the dining experience, which may not have met your expectations. We also regret the delays in responding to your inquiries, especially when you needed assistance from our team. Your feedback is extremely important to management and will be used to evaluate and improve our standards of cleanliness, service quality, comfort of amenities, and the overall guest experience. We understand that your stay did not meet your expectations, and we sincerely apologize once again. We hope to rectify any shortcomings and have the opportunity to provide a better guest experience in the future. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you very much for staying with us on May 16-17, 2026, and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and received friendly service from our team, especially during breakfast. We are glad that the quick check-in and check-out process made your stay easy and comfortable. Your compliments motivate our entire team to continue striving for the best service. We hope to welcome you back again in the future for another memorable stay. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for staying with us on May 15-16, 2026, and for taking the time to write a review. We are pleased to hear that the hotel's location near shopping malls and convenient transportation was beneficial to you during your stay. Guest satisfaction is our top priority, and we greatly appreciate your compliments. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, We sincerely thank you for your stay at our hotel on May 20-21, 2026, and for taking the time to write a review. We are delighted to hear that you were satisfied with the city view from your room and the comfort of the air conditioning system, which worked very well throughout your stay. Your positive feedback means a great deal to us and encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back again in the future. Sincerely, AKA (Assistant Front Desk)

Dear Valued Guest, Thank you very much for staying with us from May 14-17, 2026, and for taking the time to write a review. We apologize for the inconvenience you experienced regarding the humidity and unpleasant odor in your room. Your feedback is very important to us, and we will immediately contact our housekeeping and maintenance teams to improve your room and make it more comfortable for future guests. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)

Dear Mr. Agus P., Thank you for staying with us on May 2-3, 2026, and for sharing your experience. We apologize for the inconvenience caused during checkout due to the sudden power outage. Your feedback is very important to us, and we will use it to improve our evaluation process so that information regarding the electrical settings in the room can be communicated more clearly to guests, ensuring a more comfortable stay for you. We hope to welcome you back again in the future for an even better experience. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you very much for staying with us on May 5-6, 2026, and for taking the time to write a review. We are very pleased to hear that you felt comfortable in our room. We apologize that the room temperature was not cool enough. Your feedback will be taken into consideration for review and improvement to enhance guest comfort in the future. We hope to welcome you again on your next stay. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay, particularly regarding the condition of the sink, the availability of electrical outlets, and the cleanliness of the linens. This is a significant issue for us, and we will contact the relevant team immediately to resolve and improve it. We also apologize for the unpleasant experience during the check-in process. We will use your feedback as a basis for our evaluation so that all our staff can provide consistent and friendly service on every occasion. We are pleased to hear that the service during check-out met your expectations. Thank you for your attention and feedback. We hope to provide you with a better stay experience on your next visit. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for your review and for choosing to stay with us. We are delighted that you were satisfied with your room and the friendly service from our staff. However, we apologize for the TV issue you experienced during your stay. We have forwarded this feedback to the relevant team for immediate investigation and repair. To ensure a better experience for you in the future, we hope to welcome you back again with even more satisfying service. Sincerely, Aka (Reception Assistant)

Dear Valued Guest, Thank you very much for your review. We are delighted to hear that your stay on April 3-4, 2026 was memorable and enjoyable. We hope to welcome you back again in the future and provide you with an even better experience. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you very much for your review and for choosing to stay with us on April 3-4, 2026. We are very pleased to know that you felt comfortable and were impressed by the friendly service of our staff. Your feedback encourages us to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)