Dear Valued Guest, Thank you for taking the time to share your experience staying at The Rich Hotel Yogyakarta. We apologize for the inconvenience you experienced regarding the inappropriate temperature in the lobby and the television facilities in your room not meeting your expectations. We will take your feedback into consideration to improve the comfort of our hotel facilities and services in the future. We are also pleased to hear that you enjoyed the varied breakfast options and the quality coffee we served. We greatly appreciate your feedback and hope to provide you with an even better stay in the future. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta

Dear Valued Guest, Thank you for your wonderful review and excellent rating. We are delighted to know that you appreciated our friendly staff, cleanliness, and pleasant hotel environment. Your kind feedback is truly appreciated and motivates our entire team to continue delivering excellent service and memorable experiences. We look forward to welcoming you back to The Rich Hotel Yogyakarta. Warm regards, Dimas Novriyanto General Manager The Rich Hotel Yogyakarta

Dear S. from Berlin, this is the Rich Zogza Hotel. We sincerely thank you for sharing your valuable feedback after your stay at the Rich Zogza Hotel. We deeply apologize for the refrigerator not being sufficiently cold, the TV issue, and the noise caused by other guests arriving late. We also regret the inconvenience you experienced while dining due to the crowded breakfast area. We will review the layout of the breakfast area to reflect your feedback and do our utmost to improve guest convenience, especially in light of our high occupancy rates. We understand that amenities and comfort are crucial for guests who expect service commensurate with our hotel class and price. All feedback will be forwarded to the relevant departments for review and incorporated into future improvements. Once again, we apologize for your dissatisfaction with your stay. We look forward to welcoming you back to provide an even more comfortable and enjoyable experience. Thank you. Dimas Norianto, General Manager, Rich Zogza Hotel

Dear Valued Guest, Thank you for taking the time to write a review and giving The Rich Hotel Yogyakarta a perfect 10.0 rating. We are delighted to hear that you were satisfied with the cleanliness and comfort of your room, and impressed by the friendliness and service of our staff. We also appreciate your compliments on the food we served. Your comments and appreciation motivate us to continue striving to provide the best service and experience for all our guests. We hope to welcome you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta

Dear Mr. Wilhelm H., Thank you for taking the time to write a review and giving The Rich Hotel Yogyakarta a 9.7 rating. We are delighted to hear that you enjoyed the designated smoking area in the lobby and around the elevators, as well as the drinks available at our lobby bar. We also appreciate your appreciation for the service from our team. We will continue to strive to provide the best service and ensure the comfort of all guests throughout their stay at The Rich Hotel Yogyakarta. We look forward to welcoming you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta

Dear Valued Guest, Thank you for taking the time to share your review and for your rating. We are pleased to know that you appreciated our strategic location and the friendliness of our staff. Your kind feedback is a great motivation for our entire team to continue providing the best service and experience to all our guests. We look forward to welcoming you back to The Rich Hotel Yogyakarta. Warm regards, Dimas Novriyanto General Manager The Rich Hotel Yogyakarta

Dear Valued Guest, Thank you for taking the time to share your experience staying at The Rich Hotel Yogyakarta. We are delighted to hear that you were comfortable with the friendly service of our staff, as well as the cleanliness and spaciousness of your rooms. Your compliments encourage our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta

Dear Mr. Herman L., Thank you for taking the time to share your review of your stay at The Rich Hotel Yogyakarta. We sincerely apologize that your experience did not meet your expectations and left you feeling dissatisfied. Your feedback is invaluable to us as it helps us assess ways to improve our services and comfort for our guests. We hope to have the opportunity to improve your experience in the future. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta

Dear Chella, Thank you for choosing to stay at The Rich Hotel Yogyakarta and for taking the time to write a review and give us a perfect 10.0 rating. We are delighted to hear that your check-in process was smooth, even though you arrived early, and that you felt comfortable and relaxed throughout your stay. We hope that the hotel's location, directly connected to the shopping mall, enhanced your convenience for shopping or spending time relaxing with your family. Your compliments motivate our entire team to strive to provide the best service and experience for all our guests. We look forward to welcoming you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novriyanto, General Manager, The Rich Hotel Yogyakarta

Dear Valued Guest, Thank you for your positive review and the 9.7 rating you have given to The Rich Hotel Yogyakarta. We are delighted that you enjoyed our excellent location near JCM Shopping Mall, as well as our diverse breakfast menu suitable for the whole family. We are also pleased that our pool facilities provided a comfortable and enjoyable experience for the children. We greatly appreciate your compliments and sincerely hope to welcome you and your family back on your next visit to The Rich Hotel Yogyakarta. Sincerely, *Dimas Novrianto* General Manager

Dear Mr. Dwi W., Thank you for taking the time to write a review and share your experience staying at The Rich Hotel Yogyakarta. We apologize for any inconvenience you experienced, particularly regarding the condition of the flooring and wallpaper in your room, the cleanliness of the bathroom mirror, and the substandard amenities in your room. We have forwarded your feedback to the relevant team for immediate investigation and improvement to prevent such incidents from happening again. We greatly appreciate your appreciation for the friendliness of our staff and the variety of food we served. We hope that on your next stay, we will be able to provide you with an even more comfortable and memorable experience. We look forward to welcoming you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager

Dear Valued Guest, Thank you for your excellent review and rating of The Rich Yogyakarta Hotel. We are delighted to hear that you enjoyed your stay and were impressed by the friendly service from our team. Your compliments encourage our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to The Rich Yogyakarta Hotel again. Sincerely, Dimas Novrianto, General Manager

Dear Valued Guest, Thank you for your excellent review and rating. We are delighted to hear that you were satisfied with the comfort of the rooms, the friendly service from our team, and the variety of food and beverages. Your compliments and suggestions encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Hotel Rich Yogyakarta on your next visit. Sincerely, Dimas Novrianto, General Manager

Dear Valued Guest, Thank you for taking the time to review and give us an excellent rating. We are delighted to hear that you were satisfied with the friendly and informative service from our staff, as well as the quick check-in and check-out process. We are also pleased that The Rich Yogyakarta's convenient location near shopping malls made your travels easier. Thank you for your trust, and we hope to welcome you back to The Rich Yogyakarta again. Sincerely, Dimas Novrianto, General Manager

Dear Mr. Purana, Thank you for your excellent review and rating. We are delighted to hear that you were satisfied with the hotel's location connected to the shopping mall, the cleanliness of the rooms, and the friendly service from our team. Your compliments encourage the entire team to continue striving for the best service. We hope to welcome you back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager

Dear Valued Guest, Thank you for your review and for giving The Rich Hotel Yogyakarta a perfect 10.0 rating. We are delighted to hear that you and your family enjoyed the excellent location and convenient access to shopping malls and other amenities around the hotel. We greatly appreciate your compliments and sincerely hope to welcome you and your family back to The Rich Hotel Yogyakarta again. Sincerely, Dimas Novrianto, General Manager

Dear Mrs. Novi, Thank you for your excellent review and rating. We are delighted to know that Hotel Rich Yogyakarta is your first choice every time you visit Yogyakarta. Your trust and appreciation motivate our entire team to strive for the best service and experience for all our guests. We hope to welcome you back to Hotel Rich Yogyakarta again. Sincerely, Dimas Novrianto, General Manager, Hotel Rich Yogyakarta

Dear Ms. Daisy A., Thank you for taking the time to share your experience staying at The Rich Hotel Yogyakarta. We apologize for any inconvenience you experienced regarding the cleanliness of the wall decorations, the condition of the bed, and the noise from the floor when walking. Your feedback is very important to us, and we have forwarded it to our housekeeping and maintenance teams for immediate inspection and improvement to maintain the quality of your room. Furthermore, we are pleased to hear that you enjoyed our breakfast. We will pass on this compliment to our food and beverage team as a driving force for providing the best service in the future. We hope to welcome you back to The Rich Hotel Yogyakarta again and provide you with an even more comfortable stay next time. Sincerely, Dimas Novrianto, General Manager, The Rich Hotel Yogyakarta