Soll Marina Hotel Serpong

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Overall Ratings & Reviews Soll Marina Hotel Serpong

Traveloka (5,091)
Other sources (5)
8.5
Very Good
From 5,091 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.6

Service and Facilites

8.5

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Akses (28)
Rasa (28)
Variasi (27)
Ukuran Kamar (26)
Kamar Mandi (26)
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Traveler Reviews Soll Marina Hotel Serpong

Number of reviews per page
20
40
Customer reviews
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Overall, it was very comfortable to stay here, easy access, spacious rooms, and the food menu was delicious and varied.
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m***m
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Business
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8.4
/10
Reviewed 6 day(s) ago
Room 512 was noisy at night, for some unknown reason. It seemed to be a special room. Amenities weren't replenished. The hotel was stingy, refusing to replace toothbrushes.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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R***i
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Transit
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9.7
/10
Reviewed 7 day(s) ago
The hotel staff was very friendly and very helpful at check-in.
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J***o
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Staycation
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10.0
/10
Reviewed 7 day(s) ago
The hotel's location is on the roadside, easy to access, the staff and security are friendly, the food is delicious, and there's quite a variety. The only downside is that the shower doesn't have a door cover, so water splashes into the sink and toilet area. Otherwise, it's okay. Oh, and I don't think there's a swimming pool.
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Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
In general, staff service, check in, access is ok.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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s***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Happy can stay here. The hotel was good and clean
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Accommodation's Reply
11 Feb 2026
Dear Mrs/Mr, Thank you for choosing Soll Marina Hotel Serpong as your accommodation. Best service and comfort is our priority.
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
It would be nice if Isa added more food variations.
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2 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and utmost comfort is our top priority.
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S***y
icon-Staycation
Staycation
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9.7
/10
Reviewed 6 week(s) ago
Stayed with family on New Year's Eve. Easy access because it's on the main road. Unfortunately, it rained and we couldn't go anywhere. Breakfast was delicious, with lots of menu choices. Rooms were clean, and the service was excellent. Top notch.
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+5
1 people find it helpful
Accommodation's Reply
27 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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S***y
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Stayed here for New Year's Eve with family. The place was great, easy access, located on the main road. Breakfast was extensive. Overall, it was okay for a 3-star hotel. Unfortunately, there's no swimming pool.
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+5
1 people find it helpful
Accommodation's Reply
27 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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Genta C. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The breakfast was enjoyable and delicious, and the family loved it. Perhaps the hotel could add more activities for children.
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Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Genta C.P., Thank you for choosing Sol Marina Serpong Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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y***y
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
The place is comfortable, and the culinary delights are close by.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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mira m.
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Medical
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9.7
/10
Reviewed 8 week(s) ago
Actually, I failed to check in because my flight was delayed a week later and I couldn't reschedule the hotel voucher🥹, but I've stayed here twice before so I already know that it's comfortable, clean, and the staff are friendly. The location is also good, you can see the view from the room window.
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Accommodation's Reply
12 Jan 2026
Dear Ms. Mira M, Thank you for choosing Sol Marina Serpong Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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B***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Friendly staff and very comfortable, thank you
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1 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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e***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Okay everyone, thank you. I hope you keep up the good work.
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2 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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m***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very comfortable, clean and friendly service
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1 people find it helpful
Accommodation's Reply
23 Dec 2025
Dear Ladies and Gentlemen, Thank you for choosing Sol Marina Serpong Hotel as your accommodation. Providing the best service and utmost comfort is our top priority.
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Z***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very nice, neat and clean room, the service is also good and friendly.
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Madam/Madam, Thank you for choosing Sol Marina Serpong Hotel as your accommodation. The best service and comfort are our top priority.
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K***I
icon-origin-TRAVELOKA
5.3
/10
Reviewed 13 week(s) ago
The coffee sachet has turned to stone and is still being served. There's no brain, the room is dusty, the towels are from an unknown era. They're not replaced with new ones. This hotel is terrible.
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for choosing to stay at Serpong Hotel. We apologize for any inconvenience caused during your stay. Your satisfaction is our top priority and your valuable feedback is of great importance to our hotel's development. Should any issues arise, we will investigate and resolve them as soon as possible.
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H***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly staff. Have a nice stay here
2 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Mrs/Mr, Thank you for choosing Soll Marina Hotel Serpong as your accommodation. Best service and comfort is our priority.
NANDA
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Stay here one night for a running event, and clearly no complaint.
1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Mrs/Mr. Nanda P.W, Thank you for choosing Soll Marina Hotel Serpong as your accommodation. Best service and comfort is our priority.
Samuel H.
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
There are many types of food but the taste is flat, maybe because it was too busy that day so the food didn't taste good
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2 people find it helpful
Accommodation's Reply
17 Nov 2025
Mr. Samuel H., thank you for choosing Sol Marina Serpong Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority and your comments and suggestions are important for our improvement. We will investigate and resolve this issue immediately.
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Number of reviews per page
20
40