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Soll Marina Hotel Serpong
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Overall Ratings & Reviews Soll Marina Hotel Serpong
Traveloka (5,138)
Other sources (5)
8.5
Very Good
From 5,138 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.4
Location
8.6
Service and Facilites
8.5
People often mention about Soll Marina Hotel Serpong
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Staff Friendliness (41)
Bedroom (38)
Hotel Area (37)
Ambiance (36)
Accessibility (34)
Distance to City Center (33)
Bathroom (31)
Room Space (30)
Taste (30)
Variety (29)
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Traveler Reviews Soll Marina Hotel Serpong
Number of reviews per page
20
40
Customer reviews
J
Jonathan
Business
9.4
/10
Reviewed 6 day(s) ago
The staff is friendly, the rooms are clean, and it's recommended to stay here. The price is also affordable.
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P***a
Staycation
9.4
/10
Reviewed 1 week(s) ago
The room's ambiance is really nice, so you can see the city lights! 🥰 The amenities are very complete, and the cleanliness of the room and bathroom is worth a thumbs up! 🧡👍
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S***p
9.7
/10
Reviewed 1 week(s) ago
Comfortable, safe & the staff is very friendly. Next time I'll come here again
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Accommodation's Reply
19 Apr 2026
Dear Madam/Madam, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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L***y
Staycation
6.4
/10
Reviewed 2 week(s) ago
Just a standard hotel and an old hotel. The bathroom is slippery.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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FA
Fitri A.
Leisure
10.0
/10
Reviewed 2 week(s) ago
Fast check-in and check-out, simple but delicious food, clean rooms, and a pretty good price for the Serpong area. Keep it up! 💖
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Accommodation's Reply
17 Apr 2026
Dear Mr. Fitri A., Thank you for choosing Sol Marina Serpont Hotel as your accommodation. Providing the best service and ensuring your comfort is our top priority.
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N***o
8.5
/10
Reviewed 3 week(s) ago
Great, the hotel is neat and clean.
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Accommodation's Reply
08 Apr 2026
Dear Madam/Madam, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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S***a
Staycation
8.4
/10
Reviewed 4 week(s) ago
The staff was nice and friendly. The room was okay. However, I found the breakfast to be lacking in variety, especially cereal. It usually has some, but not here. Also, restocking of out-of-stock items took a while.
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Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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A***a
Staycation
9.0
/10
Reviewed 5 week(s) ago
The AC is very hot, don't need a blanket to sleep.
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Accommodation's Reply
31 Mar 2026
Dear Mrs / Mr,
Thank you for choosing Soll Marina Hotel Serpong as your accommodation.
We truly regret the inconvenience you may have experienced during your stay with us.
Customer satisfaction is our priority, therefore your comments and feedback greatly Mastters to us.
We will check and follow up on the issue you stated.
Y***i
Leisure
9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable, the food is varied and delicious, the fried potato sambal is the best, just a suggestion, it seems like the bathroom shower needs a little improvement, otherwise it's okay😍
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1 people find it helpful
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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i***a
8.2
/10
Reviewed 7 week(s) ago
Just good to see that every place I go is near the hotel
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Accommodation's Reply
15 Mar 2026
Dear Mrs/Mr,
Thank you for choosing Soll Marina Hotel Serpong as your accommodation.
Best service and comfort is our priority.
M***l
Leisure
10.0
/10
Reviewed 9 week(s) ago
Overall, it was very comfortable to stay here, easy access, spacious rooms, and the food menu was delicious and varied.
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Accommodation's Reply
06 Mar 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and utmost comfort is our top priority.
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m***m
Business
8.4
/10
Reviewed 10 week(s) ago
Room 512 was noisy at night, for some unknown reason. It seemed to be a special room. Amenities weren't replenished. The hotel was stingy, refusing to replace toothbrushes.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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R***i
Transit
9.7
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and very helpful at check-in.
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1 people find it helpful
Accommodation's Reply
06 Mar 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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J***o
Staycation
10.0
/10
Reviewed 10 week(s) ago
The hotel's location is on the roadside, easy to access, the staff and security are friendly, the food is delicious, and there's quite a variety. The only downside is that the shower doesn't have a door cover, so water splashes into the sink and toilet area. Otherwise, it's okay. Oh, and I don't think there's a swimming pool.
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2 people find it helpful
Accommodation's Reply
22 Feb 2026
Dear Valued Guest, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. We apologize for any inconvenience you experienced during your stay. Customer satisfaction is our top priority, and your feedback is important for our improvement. We will investigate and resolve the issue immediately.
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Verified Traveler
Business
8.5
/10
Reviewed 11 week(s) ago
In general, staff service, check in, access is ok.
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2 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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s***a
Business
8.5
/10
Reviewed 11 week(s) ago
Happy can stay here. The hotel was good and clean
1 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Mrs/Mr,
Thank you for choosing Soll Marina Hotel Serpong as your accommodation.
Best service and comfort is our priority.
M***d
Leisure
9.7
/10
Reviewed 12 week(s) ago
It would be nice if Isa added more food variations.
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3 people find it helpful
Accommodation's Reply
11 Feb 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and utmost comfort is our top priority.
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S***y
Staycation
9.7
/10
Reviewed 15 week(s) ago
Stayed with family on New Year's Eve. Easy access because it's on the main road. Unfortunately, it rained and we couldn't go anywhere. Breakfast was delicious, with lots of menu choices. Rooms were clean, and the service was excellent. Top notch.
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+5
1 people find it helpful
Accommodation's Reply
27 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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S***y
Staycation
9.7
/10
Reviewed 15 week(s) ago
Stayed here for New Year's Eve with family. The place was great, easy access, located on the main road. Breakfast was extensive. Overall, it was okay for a 3-star hotel. Unfortunately, there's no swimming pool.
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+5
1 people find it helpful
Accommodation's Reply
27 Jan 2026
Dear Valued Guests, Thank you for choosing Sol Marina Serpan Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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GC
Genta C. P.
10.0
/10
Reviewed 16 week(s) ago
The breakfast was enjoyable and delicious, and the family loved it. Perhaps the hotel could add more activities for children.
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1 people find it helpful
Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Genta C.P., Thank you for choosing Sol Marina Serpong Hotel as your accommodation. Providing the best service and your comfort is our top priority.
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Number of reviews per page
20
40
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