The service is good, the room is also fragrant and okay, I like it... but not with AC, the executive room is not cold, even though I have waited for several hours

Not bad for a night's stay, AC, TV, water heater all work well... unfortunately I didn't get the room I booked because the staff said the AC in the room wasn't working.

Nice sleep at a price of 200 thousand is very steady

Okay, for that price, it's comfortable.

Excec type room, large smart TV, secure Wi-Fi.

Cheap and good hotel, service is also good.

The staff's way of conveying the message was not good. And it was baseless.

So far, it has been satisfying and the prices are affordable, suitable for those who want a staycation, work, or family.

Affordable and clean place to stay

The hotel staff is friendly and the grounds are clean.

Ok, tempatnya strategis. Pas check-in hari ini diberi kamar di lantai 1 yang sudah mirip kayak pos satpam. Terus minta kamar yang lain, ok, disuruh tambah 50rb per malam. Ok dong. Diberi kamar di lantai 3, dengan lorong gelap, tak ada penghuni lain. Ok, kamar lebih lebar tapi bau banget, kayak bau apek, lembab! Terus kita minta handuk, katanya masih dicuci. Ok. Kita minta pindah ke lantai 2, sudah FULL dan ada sisa kamar yang masih perbaikan. Di depan pintu masuk, ada tulisan bahwa tempat ini belum bayar pajak. Cakeppp…. Gimana ya? Kecewa banget. Ga bisa refund, padahal tempat dan servis ga layak. Ini pantas sih dapat bintang 1. Sorry but not sorry. Ini kejadian tanggal 15 Juni 2025.

The hotel staff was very friendly and helpful at check-in.

The hotel staff was very friendly and helpful at check-in.

Clean room, hot water works normally. Always subscribe here when there is business in Surabaya with my wife.

The AC is cold, the hot water works well, the cable TV and Wi-Fi are really great, but when I sleep I get itchy, maybe the sheets or bed cover are not clean enough or what. Hopefully it will be fixed for better service.

Sufficient hotel facilities for a short-term stay, clean and well maintained. They provide amenities excluding toothpaste and brush.

The AC is not cold. Only the wind blows hard at one point.

Nice comfortable room, just lots of stains on the sheets, but it's okayyy

I often stay here. The hotel is affordable. It really helps my activities.

The hotel staff is very helpful and if possible, the family room can also be opened for Traveloka.