The room we stayed in wasn't clean. The sheets were stained. At exactly 11 PM, the room next door was playing loud club music until 3 AM. When I was about to check out, after checking repeatedly, I discovered that something was missing. Suddenly, it was found. It was strange, but it didn't make sense. 😳😅

Friendly and polite staff, location close to town.

Yesterday, we asked for the room to be cleaned, but it wasn't. I was a bit disappointed.

This was my first time staying in a condotel suite, and it was perfect for a family stay. The room was spacious, the bathroom clean and well-equipped. The living room was comfortable and the kitchen spotless.

Everything was good, the comfort in the room made me feel at home in the room, and the price was also friendly.

Clean, comfortable, and close to the city center.

That's right, a great staycation at Apart Royal

Very comfortable and cheap place to stay in Medan.

This was the dirtiest apartment we've ever seen! Everything and the place was covered in thick dust! The bathroom was infested with cockroaches. The toilet was filthy. The towels provided were also incredibly dirty, turning gray and turning black. My husband sat on the bed, and as soon as he stood up, his black pants were covered in dust! The room was incredibly filthy! We checked in around 11:00 PM WIB. Within about 15 minutes, we decided to check out and find another hotel/apartment in the middle of the night. Our payment for 3 nights plus breakfast was forfeited.

Strategic location, affordable price, good facilities, but the room was dirty. The bedcovers were requested to be replaced, but no staff came. The pool attendants were unfriendly when reprimanding guests. The food was mediocre and lacking in flavor.

The apartment is quite old, it needs renovation.

We use the room for wedding photo & video shoot , it was quiet and we rented every each type diamond , emerald and ruby room. All room have spacious room space and facility hotel is almost perfect. Only the building looks a little bit old other than that this hotel we recommended for family vacation and holiday

Fun, complete facilities, Alfin and the receptionist are friendly

Great, cleanliness is also good, comfortable

The hotel atmosphere is calm and comfortable.

The hotel environment is quite clean.

Friendly and family-friendly hotel staff

The staff is friendly and the environment is comfortable.

Thanks for your service. Everything was amazing

Great for family and clean