The hotel was spooky. Several times someone knocked but no one was there. Plus, there were cockroaches and rats in the room.

Very good.... You must try it.

Got a cheap price, the place is comfortable, very high class, the ornaments are cool in ancient Roman style.

The hotel is quite good, with a spacious, comfortable, and safe location. The air is cool and refreshing, but it's a bit under-maintained. The hotel is also quiet, with few visitors. It's perfect for those who prefer solitude.

The hotel that was said to be scary turned out not to be at all, a staycation while celebrating an anniversary in a cool place like a kingdom felt like a princess hehe cool, comfortable, crowded with many visitors, clean rooms, clean toilets, there is a water heater, cold and warm pools make you feel at home. The staff are also all friendly, will come here again when on vacation with the family too ahh.

The room is very dirty and smelly, the room

The room was dirty and smelly, uncomfortable.

I often bring guests here, but I personally only visited recently. The staff are incredibly friendly, from the security guards to the front desk, and housekeeping. The rooms are clean and tidy, smelling quite nice, and they have a balcony with a waterpark view. The food is delicious, a favorite with the kids.

For the hotspring, there is no heat, not like the first time I stayed with a really hot temperature. This is for the hotspring pool, it is actually cold. Please fix it, my intention to go to Bandung is just to stay at this place and experience the hotspring again. I protested and they said they had changed the machine.

Best choice to stay here, the swimming pool facilities are great, the staff is really the best!! Cleanliness is also good, the hallways smell really good.

This time, we stayed at a higher price, but the hot springs weren't as good as the previous time; they weren't warm at all. I tried complaining, but the pool attendant said they'd replaced the machine. The hot springs themselves were terrible.

Honestly, it was absolutely terrifying staying here, absolutely terrifying. Plus, there were bells ringing at night, and the sound of things being dragged around. The mattress was also dirty and smelly, making my body itch in the morning. It's not worth coming back; once is enough. It's a shame such a beautiful building is haunted and deserted.

The room was terrible, the toilet lock was broken, there was no toilet paper. Ugly.

Even though the pool is kid-friendly and nice, the rooms need maintenance and tidying up, and the glass doors are crawling with ants. Termites came in at night, even though I'm a regular at this place.

The facilities are good, the service is good, the staff are friendly, the rooms are cleaned and replaced every day, but the hotel is not well maintained so it looks a bit dirty.

Overall, the hotel is very satisfying, but please improve the coordination of the app.

Don't watch too many Korean dramas, bro/sis. This isn't Hotel del Luna, it's just a classic style. The hotel's maintenance does need improvement. The staff are very friendly and welcoming.

I really like staying here, next time I go to Lembang I will definitely stay here again.

Feels like home, family friendly

The hotel is nice, but poorly maintained. The receptionist wasn't very friendly. The hot tub wasn't hot enough, just a little warm.