Honestly, it was absolutely terrifying staying here, absolutely terrifying. Plus, there were bells ringing at night, and the sound of things being dragged around. The mattress was also dirty and smelly, making my body itch in the morning. It's not worth coming back; once is enough. It's a shame such a beautiful building is haunted and deserted.

The room was terrible, the toilet lock was broken, there was no toilet paper. Ugly.

Even though the pool is kid-friendly and nice, the rooms need maintenance and tidying up, and the glass doors are crawling with ants. Termites came in at night, even though I'm a regular at this place.

The facilities are good, the service is good, the staff are friendly, the rooms are cleaned and replaced every day, but the hotel is not well maintained so it looks a bit dirty.

Overall, the hotel is very satisfying, but please improve the coordination of the app.

Don't watch too many Korean dramas, bro/sis. This isn't Hotel del Luna, it's just a classic style. The hotel's maintenance does need improvement. The staff are very friendly and welcoming.

I really like staying here, next time I go to Lembang I will definitely stay here again.

Feels like home, family friendly

The hotel is nice, but poorly maintained. The receptionist wasn't very friendly. The hot tub wasn't hot enough, just a little warm.

The place is really good, those who say it's horror are really evil, a place as good as this, the service is this good, the food is also delicious, the place is cool, there are lots of cool ancient Greek statues, I've never been to a hotel as good as this, the bad thing about this hotel is that it has a really evil heart, many of the employees here depend on their livelihood from working at this hotel, they have very good service, cheers for the workers at this hotel

The room is spacious. Entering the room was a bit creepy because we got one on the second floor. Atmosphere/Facilities: Entry to the swimming pool is limited to two people, more than that is a fee. Staff Assistance: Good. Highlights: The bathroom door doesn't fully close due to a gap underneath, and the room smells a bit of urine. Price: Affordable

It's okay during your stay. Maybe pay more attention to the underside of the cupboard and under the sideboard, there's still dust.

B aja not more & not reduced

My family and I stayed at this hotel on January 2, 2026, I was hesitant and wanted to cancel because many said it was scary, but when I went there, there was no horror at all, instead I was amazed by the hotel building which was very nice and aesthetic like in a kingdom, lots of good photo spots, the room didn't have AC but it was very cold, there was no hair dryer, I chose a standard room with breakfast for 3 people from Traveloka, when I got there the receptionist said only 2 people could get breakfast, I was adamant because I paid 590 to get breakfast for 3 people, but the hotel said it couldn't be done if I wanted to complain to Traveloka, I was very disappointed with the service, the receptionist didn't help at all, the hot water pool wasn't hot, only warm, that's only the children's pool, the standard type room was very small, the bathroom was also cramped, I think with the price of 600 in other hotels it's already quite good, for Traveloka if Please give the right promo, don't go there and it won't be suitable

Not child friendly, even if you bring children to enter the swimming pool, you have to pay another 100 thousand per child, there are many statues and paintings without clothes, so it is not suitable for bringing the family.

Yes, it's quite good, it's close to the tourist location.

It's fun, it's definitely a weekend trip, the scenery is beautiful, I'll definitely visit!!!

The hotel is nice, carries a European-style feel and got the room at the very end, when I arrived, there were no slippers/towels in the room so I had to reconfirm, and the TV didn't turn on but was immediately replaced with another TV unit. There are many statues here and there, maybe because it was built a long time ago so it feels like an old-fashioned hotel, for children it might be a bit creepy but for adults it's still safe. The warm water pool facility is very helpful for evening soaking together. It's just that if you enter the pool in the morning you have to pay for a ticket for small children because you were given 2 tickets at the beginning of check-in even though it was informed about small children. And input for the restaurant, it was informed that breakfast is from 7-10 but when I arrived at 8 the food was already mostly sold out and it took a long time to be refilled, my suggestion is that breakfast is still a long way to 10, it should be filled quickly because most of the parents/guests who come can swim first or enjoy the morning weather, unless the guests arrive at 9 it still makes sense that the food is finished and not refilled, but it's only been 1 hour since 7 but a lot of it has already been finished and it takes a long time to be refilled. Hopefully it can help in the future, Thank you

The hotel was dirty, quiet, scary, and the room was stuffy. I was very disappointed with the breakfast, it would be better to cook it yourself.

The rooms are quite large. Plenty of space for photos. The food is varied and delicious. Easy access.