Thank you for your honest and thorough review of your stay at Kangen Boutique Hotel. We are pleased to hear that you had a positive impression of our hotel overall. However, we sincerely apologize for the unpleasant experience during check-in, particularly the unfriendly and inattentive attitude of the reception staff. We understand that after a long journey, guests expect a warm welcome and comfortable service from the moment they arrive. Your feedback is extremely important to us. We will take this matter seriously to evaluate and remind our entire reception team to always provide friendly, professional, and attentive service to all guests. We also appreciate your appreciation for the restaurant and reception team during check-out. Such support and feedback help us further improve the quality of our service. We hope to welcome you back to Kangen Boutique Hotel and provide you with an even more memorable stay on your next visit. Thank you for your attention and feedback. 🙏 -week