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Traveler Reviews Grace Setia Hotel
Number of reviews per page
20
20
40
40
Customer reviews
ES
Eko S.
8.5
/10
Reviewed 2 day(s) ago
Stayed here for 3 days to accompany my child for exams. Affordable and comfortable hotel.
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M***i
Business
9.4
/10
Reviewed 3 day(s) ago
The staff is friendly and caring. If you leave anything behind, they'll contact you directly. Thank you.
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m***a
10.0
/10
Reviewed 6 day(s) ago
The staff is friendly and the rooms are clean and tidy.
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1 people find it helpful
ES
Eko S.
8.8
/10
Reviewed 6 day(s) ago
friendly staff, strategic location.
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ES
Eko S.
8.8
/10
Reviewed 7 day(s) ago
What started as a day turned into three days. The staff was friendly. The room needed some work.
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D***a
Business
8.1
/10
Reviewed 7 day(s) ago
The sheets were a bit dirty, the room was cleaned daily, and two bottles of mineral water were provided. It's hard to find food around the hotel. It's a good deal for the price. Thank you.
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Kombang
Business
5.6
/10
Reviewed 2 week(s) ago
The room smelled of cigarettes, the bathroom smelled of cockroaches, the floors were dirty in the corners, the walls were dirty, there was no Wi-Fi, there wasn't a Smart TV, and someone kept knocking at 8 or 9 am to clean. It disturbed people's rest. Not recommended.
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R***u
Staycation
5.0
/10
Reviewed 2 week(s) ago
Not as described, guys. Better reconsider staying here than wasting your money. Look for something a little more expensive but enjoyable rather than something that seems cheap. When I checked in, I was like, "Byuhhh!"
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F***i
9.4
/10
Reviewed 2 week(s) ago
The place is comfortable and very clean, and the rooms are spacious. I highly recommend staying here again if I'm in Surabaya. Book for two nights and have it cleaned daily, as some hotels don't clean the second day if you stay for two days.
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1 people find it helpful
F***i
9.4
/10
Reviewed 2 week(s) ago
The place is comfortable and very clean, and the rooms are spacious. I highly recommend staying here again if I'm in Surabaya.
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D***a
Business
9.1
/10
Reviewed 3 week(s) ago
Two bottles of mineral water daily.
Daily towel change.
Daily amenities.
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1 people find it helpful
A***m
8.1
/10
Reviewed 4 week(s) ago
The staff was friendly, but the Wi-Fi in the room often went out of service. If you wanted to use Wi-Fi, you had to go to the waiting room downstairs.
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2 people find it helpful
F***n
8.3
/10
Reviewed 5 week(s) ago
After entering the room, I could smell tobacco. The floor was dusty both in the bedroom and the bathroom. The wall was also dirty.
The bed sheet was clean, the bed and pillows were soft. The AC was cool, although the fridge wasn't working.
The staff were polite and helpful.
Overall, it was okay for the price, especially since this hotel was just beside the main street.
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3 people find it helpful
I***s
8.5
/10
Reviewed 6 week(s) ago
It's very comfortable, and the hotel is close to the city center.
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1 people find it helpful
H***h
Staycation
8.5
/10
Reviewed 9 week(s) ago
Overall it's good, the downside is the AC... the AC isn't cold enough.
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2 people find it helpful
M***d
Business
9.1
/10
Reviewed 11 week(s) ago
It's quite close to UNAIR. You can walk there, saving on transportation costs.
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1 people find it helpful
M***d
8.8
/10
Reviewed 12 week(s) ago
Spacious room, en-suite bathroom.
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M***d
Business
8.8
/10
Reviewed 12 week(s) ago
The room is quite spacious. The en-suite bathroom is convenient, so you don't have to queue with other guests.
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2 people find it helpful
Na
Nina a.
8.3
/10
Reviewed 12 week(s) ago
The sheets were extremely dirty and unsuitable. Towels had to be requested and were torn. The room felt damp, and there was no electric kettle provided.
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5 people find it helpful
N***h
9.7
/10
Reviewed 13 week(s) ago
The staff is very friendly, the cleanliness is also okay