Can walk to Enchanting Valley

Unique building model, quite clean, nice mountain view, friendly hotel staff, there is a playground for those who bring children and a swimming pool

I felt at home staying here. The staff was friendly. The rooms were clean. The swimming pool was good, just a little small.

The place is nice, the staff is friendly. I'll definitely come back here next time :)

The selected rooms are spacious, comfortable, and sufficient for a small family.

Strategic access, friendly hotel staff, and there is a swimming pool so the kids will feel at home

Not recommended, check-in time is long...... The room is dirty, the TV and AC are not in good condition. The soap is runny like it was given water, the cupboard is musty

The hotel staff is friendly, check-in and check-out are fast, and if this hotel were repainted, it would definitely be even better.

the staff is nice, but the hotel is nah. towels are dirty and smelly. bed sheets feel like never got changed. you can smell something off when u enter the room.

Good condition, good view. Thanks

The hotel's facilities are good, but the staff service is terrible, and the hospitality needs to be improved. - To FO Dept: I booked a DD room with RBF and checked in at 24:00. Breakfast was explained to me from 6:00 to 9:30 (by the male receptionist). However, the next morning, I received a courtesy call at 8:50, in which the female receptionist informed me that breakfast was until 9:00. So, what is your standard operating procedure for breakfast? Why are the delivery methods so different? - To Restaurant Dept: I booked a room with breakfast, but when I arrived at the restaurant, the menu was already takeout. Is it true that a 3-star hotel with the price I quoted on Traveloka for 600,000 Rupiah only has a buffet main course menu, and no other menu items (bread and butter, sliced cake, tea, or coffee). The strangest thing is, there's no omelet, but there's a stand for live omelet cooking. What's wrong with this lazy staff member who refuses to be served? Since I've worked in hotels, I've felt that a basic menu like that should be available right up until the end of breakfast. Management, please improve your hospitality training for your staff. Your hotel is great, but why is your guest service so poor?

All services are good, happy to stay

The staff were all friendly. It was just odd that the room I booked was different from the one pictured. There were still rooms available before I booked.

Next time I will come here again and bring other family members, the staff are friendly, the location is in the middle so if you want to go down, it's close, if you want to go up, it's also close😍

I stayed at Rizen Premiere Hotel Puncak and had several experiences worth noting. The bathroom light was not working, and the air conditioning was not cool enough. Basic amenities such as tissue, refrigerator, toothbrush, toothpaste, and shampoo were not provided—only a small amount of soap was available. The room itself felt outdated, with many peeling paint areas and uneven wall colors. Unfortunately, it was also not soundproof, so the traffic noise from the main road was very loud and disturbing. The television channels were not clear, and overall cleanliness was just average. The hotel felt rather quiet, yet I was not allowed to check in earlier at 1:00 PM. One of the most concerning issues was finding a stain that looked like blood on the bed sheet, which was quite uncomfortable. I hope the hotel management can improve their facilities, cleanliness, and maintenance so that future guests can have a better experience.

quite pleasant, room cleanliness should be prioritized because yesterday there were lots of black ants between the windows

Overall, I highly recommend it. The staff, from front to back, are polite and friendly.

The room needs some tidying up; the walls are peeling, the electrical wiring is exposed, and the sink doesn't drain. The view is nice.

Okay for the price of 250 thousand rupiah. There is a swimming pool, although it is small, and there is warm water in the bathroom.

Great place, close to everywhere