DB
Ditya B. s.
Staycation
8.5
/10
Reviewed 5 week(s) ago
At 6 a.m. in the morning, during check-out, one of the receptionists was gossiping with her colleague about another guest. If I am not mistaken, her name is Tikka. She was discussing the other guest in front of me, which I believe is not appropriate behavior for a Front Desk Agent. If she wanted to discuss another guest, I believe it should have been done privately and discreetly. She also did not ask about my stay or whether everything was satisfactory. Dear Management, please pay more attention to your team and consider providing additional training regarding professional behavior and guest service. Thank you.
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Accommodation's Reply
05 Sep 2026
Dear Valued Guest, We would like to thank you for visiting Amalia Hotel Lampang and for your excellent feedback and rating. On behalf of the management, we apologize for any inconvenience and are committed to continuously improving the quality of our hotel services. We wish you good health and hope to welcome you back to Amalia Hotel again. Thank you. Sales Department
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