Grand Central Hotel Pekanbaru

Explore Grand Central Hotel Pekanbaru
8.4
Very Good
From 6,014 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Grand Central Hotel Pekanbaru
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Staff Friendliness (52)
Bedroom (49)
Taste (46)
Distance to City Center (43)
Ambiance (43)
Room Space (41)
Hotel Area (41)
Bathroom (39)
Variety (37)
Accessibility (35)
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Traveler Reviews Grand Central Hotel Pekanbaru

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40
Customer reviews
Rafnida M.
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8.5
/10
Reviewed 14 hour(s) ago
It's very comfortable to stay here
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Verified Traveler
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9.4
/10
Reviewed 6 day(s) ago
Everything was great, but I was given the wrong room key so I had to go back to the lobby.
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wakhidatuzzuriah
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9.7
/10
Reviewed 1 week(s) ago
Clean hotel, great service
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Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. wakhidatuzzuriah, Warm greetings from Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru with our best service. Thank you. Sincerely, The Management Team
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
Facilities offered by the hotel were satisfactory. Depending on the property, features like a restaurant, Wi-Fi, or fitness area were convenient, although performance (especially internet speed) could vary at times. The location of the hotel was another positive aspect, making it relatively easy to access nearby attractions, restaurants, or transportation options.
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Accommodation's Reply
20 Apr 2026
Dear Mr./Mrs G***t, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide a review of our hotel. Your review of our hotel is very valuable to us and is also very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with our best service. Thank you. Best regards. Management.
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MULIANA
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable and perfect for a family vacation... What I like most is that the breakfast food is perfect for kids.
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Accommodation's Reply
07 Apr 2026
Dear Ms. Muliana, It is with great pleasure that we are pleased to inform you that Grand Central Hotel Pekanbaru has received your kind words. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is invaluable to us and extremely helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with our best service. Thank you. Sincerely, The Management Team
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Martha L. P.
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Leisure
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8.8
/10
Reviewed 4 week(s) ago
Good.. Good service, all staff are friendly
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Accommodation's Reply
07 Apr 2026
Dear Ms. Martha L.P., It is our pleasure to inform you that Grand Central Hotel Pekanbaru has received your kind welcome. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is invaluable to us and extremely helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with our best service. Thank you. Sincerely, The Management Team
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A***m
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Leisure
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6.6
/10
Reviewed 4 week(s) ago
Everything is ok. Dirty carpet room. Small swimming pool only.. Can only give 2 stars
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. A*m, Warm greetings from Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. We apologize for any inconvenience you may have experienced during your stay. We will continue to improve our services. Thank you again for your feedback and interest. We hope to serve you even better in the future. Thank you. Sincerely, The Management
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W***n
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Business
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10.0
/10
Reviewed 4 week(s) ago
It's really great, calm and comfortable
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Accommodation's Reply
07 Apr 2026
Dear Mr. W*n, This is a message from Grand Central Hotel Pekanbaru: “First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with our best service.” Thank you. Sincerely, The Management Team
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Rahma s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The rooms are spacious and comfortable, the food is delicious, only the restaurant is not spacious enough and not comfortable enough.
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Accommodation's Reply
07 Apr 2026
Dear Ms./Mrs. Rahma S., Warm greetings from Grand Central Hotel Pekanbaru. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru with our best service. Thank you. Sincerely, The Management
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syufrianto
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
It is very suitable for those who want a staycation, the gym facilities are good and complete.
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Accommodation's Reply
07 Apr 2026
Dear Mr. Sufrianto, Grand Central Hotel Pekanbaru extends its warmest regards. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is invaluable to us and extremely helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru with our best service. Thank you. Sincerely, The Management Team
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H***o
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Leisure
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9.4
/10
Reviewed 8 week(s) ago
There is pick-up and drop-off to the airport, that's the most important thing, it's very helpful.
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Accommodation's Reply
05 Mar 2026
Dear Mr. Hartono, From the Grand Central Hotel Pekanbaru: First of all, we would like to thank you for visiting the Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to the Grand Central Hotel Pekanbaru and provide you with our best service. Thank you. Sincerely, The Management Team
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V***a
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10.0
/10
Reviewed 9 week(s) ago
The rooms are nice and comfortable. The staff is also very friendly. I always choose to stay at PKU.
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Accommodation's Reply
05 Mar 2026
Dear Ms. Viola, Sincerely, Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. We will continue to improve our room services. Thank you again, Ms. Viola, and we hope to welcome you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Sincerely, The Management Team
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Hartono
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The overall service was excellent, especially the pick-up and drop-off at the airport. I will choose this hotel again next time.
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Accommodation's Reply
05 Mar 2026
Dear Mr. Hartono, From the Grand Central Hotel Pekanbaru: First of all, we would like to thank you for visiting the Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to the Grand Central Hotel Pekanbaru and provide you with our best service. Thank you. Sincerely, The Management Team
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel staff is okay.. Cleanliness is okay. The location is also quite okay.. Room service could be improved..
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1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Ms. Lydia, Grand Central Hotel Pekanbaru sends its warmest greetings. First of all, we sincerely thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to provide your valuable feedback. Your comments are extremely valuable to us and very helpful for travelers looking for hotels in Pekanbaru. We will continue to improve our room services. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru again for the best service. Thank you very much. Sincerely, The Management.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff are friendly, and the food is delicious. It's one of the recommended hotels in PKU.
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Accommodation's Reply
12 Feb 2026
Dear Ms. Ratana, This is a message from Grand Central Hotel Pekanbaru. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service. Thank you. Sincerely, The Management Team
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R***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Great... The kids really enjoyed the atmosphere at the hotel, especially the swimming pool.
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Accommodation's Reply
12 Feb 2026
Dear Mr./Ms. Roma, Sincerely, Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service. Thank you. Sincerely, The Management
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D***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 11 week(s) ago
Breakfast is delicious and has lots of variety.
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Accommodation's Reply
12 Feb 2026
Dear Mr. Dharma, This is a message from Grand Central Hotel Pekanbaru: “First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service.” Thank you. Sincerely, The Management Team
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Sheikh K. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Nice hotel in city center . Ok room for the price. Nothing much to eat around the hotel but plenty of durian stalls.
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Accommodation's Reply
12 Feb 2026
Dear Mr. Sheikh Kamarul Azmi Sik Said, Warm greetings from Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to review our hotel. Your review of our hotel is very valuable to us and is also very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
D***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 14 week(s) ago
close to the city center, but long check in and check out, the staff is also not very friendly
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1 people find it helpful
Accommodation's Reply
12 Feb 2026
Dear Ms. Dahlia, This is a courtesy call from Grand Central Hotel Pekanbaru. First, we would like to thank you for choosing to stay at Grand Central Hotel Pekanbaru. We apologize for any inconvenience you experienced during your stay. Regarding your complaint about the check-in and check-out process, we will take steps to resolve the issue and inform you of the results to prevent it from happening again in the future. Thank you again for your feedback and concern. We hope to serve you better in the future. Thank you. Sincerely, Management
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T***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
good, comfortable, only the AC can't be adjusted, I'm cold.
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Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. T*T, This is Pekanbaru Central Hotel. Thank you for choosing to stay at Pekanbaru Central Hotel. We apologize for any inconvenience you experienced during your stay. If you encounter similar problems, such as the air conditioning being too low, please contact the reception desk to request an adjustment to your room temperature during your next stay. We appreciate your valuable feedback and understanding. We will continue to strive to provide you with better service. Thank you for your continued support. Sincerely, The Hotel Management
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Number of reviews per page
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