8.4
Very Good
From 5,214 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Grand Central Hotel Pekanbaru
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Staff Friendliness (36)
Bedroom (35)
Taste (32)
Distance to City Center (29)
Ambiance (29)
Bathroom (28)
Hotel Area (28)
Variety (28)
Room Space (27)
Accessibility (25)
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Traveler Reviews Grand Central Hotel Pekanbaru

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40
Customer reviews
U***r
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
The room looked like it had never been vacuumed. The bed was covered in ants, and the sheets were dirty and had dirt stains. Overall, I will never stay here again!
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Accommodation's Reply
01 Sep 2025
Dear Mr./Ms. U*R, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
If you're in Jakarta, stay here. Verse Luxe Wahid Hasyim Unparalleled❤️
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Accommodation's Reply
01 Sep 2025
Dear Mr./Mrs. R*i, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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F***r
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 3 week(s) ago
The food was expired, on pastry corner. I literally throw up
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Accommodation's Reply
01 Sep 2025
Dear Mr/Mrs. F***R, Warmest Greeting, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for your visiting at Grand Central Hotel Pekanbaru, and for taking your valuable time to give your review of our hotel. We deeply apologize for the inconvenience caused that happened while you stayed in our hotel. Highly appreciation for your suggestion and input. We will take further action to make improvement on our service. Once again thank you for your comment and attention. We are looking forward to served you better soon in future. Thank you Best Regard Management
a***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Only the refrigerator in the room is broken. Overall, it's very good.
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Accommodation's Reply
19 Aug 2025
Dear Mr./Ms. A*I, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.
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RINALDI N. R.
icon-Business
Business
icon-origin-TRAVELOKA
7.8
/10
Reviewed 5 week(s) ago
Room very ditry , not like 4 stars
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Accommodation's Reply
05 Aug 2025
Dear Mr./Mrs. Rinaldi n. R, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.
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E***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The best! Eat many kinds... For good hotel
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Mr./Mrs. E*O, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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muhammad m. i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
Please renovate the bathrooms; many parts need replacing. The same goes for the rooms. It's a shame that, for such a high room rate, there's no minifridge. The facilities are good and complete, but it's a shame the men's hot tub isn't clean.
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Accommodation's Reply
28 Jul 2025
Dear Mr./Mrs. Muhammad m. I., Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Recommended to stay again at Grandcentral Pekanbaru
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Accommodation's Reply
24 Jul 2025
Dear Mr./Mrs. D*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. Your review of our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The room size is spacious but the cleanliness of the bathroom needs to be improved..Breakfast has many variations and is very delicious..A bit far from the mall or plaza..
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Accommodation's Reply
12 Jul 2025
Dear Mr./Mrs. D*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. We sincerely apologize for any inconvenience caused during your stay at our hotel and greatly appreciate your suggestions and feedback. We will take further action to improve our service. Once again, thank you for your comments and attention. We hope to serve you better in the future. Thank you. Best regards, Management.
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VERA W. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Breakfast is varied, hotel is comfortable ❤️
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Accommodation's Reply
12 Jul 2025
Dear Mr./Mrs. Vera W. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Okay, the room is quite good. But I think the service is a bit lacking, but the food is delicious👍🏻
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Accommodation's Reply
03 Jul 2025
Dear Mr./Mrs. R*A, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. We sincerely apologize for any inconvenience during your stay at our hotel and greatly appreciate your suggestions and input. We will take further action to improve our services. Once again thank you for your comments and attention. We hope to serve you better in the future. Thank you. Regards, Management.
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Ilman E.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the hotel location is close to my destination, the hotel & room are clean, the breakfast is quite varied & tastes ok
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. Ilman E., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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Hanindita D. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
morning flight at 9.30 to Pekanbaru, the intention was to just leave my luggage at the hotel because I could only check in at 2, eh, it turned out the receptionist allowed me to check in very very early at 10.. very cool. The receptionist was also very friendly. oh yeah, free airport pick up and drop off too. the swimming pool and sauna are really good. the breakfast is also delicious and varied. the service and facilities are really good for a 4 star hotel
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2 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr./Mrs. Hanindita D. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Breakfast menu and service ok
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Accommodation's Reply
18 Jun 2025
Dear Mr./Mrs. C*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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N***R
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Alhamdulillah, a very valuable experience.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. N*R, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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C***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Comfortable room, breakfast has many variants and tastes good. Plus point there is a free airport shuttle facility 👍, so relax and enjoy your vacation.
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1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. C*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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Cici C.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very friendly hotel staff, and very comfortable rooms.
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Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. Cici C, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and also very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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n***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Overall goooood, clean, comfortable, in the middle of the city, the food is delicious
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Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. N*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards, Management.
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F***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Room good. Advice: air con needs to be serviced for cooler rooms.
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Accommodation's Reply
02 Jun 2025
Dear Mr./Mrs. F***N, Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for your visiting at Grand Central Hotel Pekanbaru, and for taking your valuable time to give your review of our hotel. Your review of our hotel is very valuable and very useful also for travelers as reference materials for hotels in Pekanbaru. Once again thank you and we are waiting for your return at the Grand Central Hotel Pekanbaru with the best service. Thank you. Best Regard. Management.
Ahmad T. L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Make your vacation fun and memorable.
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3 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr./Mrs. Ahmad T. L., Warm greetings from Grand Central Hotel Pekanbaru, First of all we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Regards. Management.
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Number of reviews per page
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