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Traveler Reviews Hotel Alpha Pekanbaru
Number of reviews per page
20
20
40
40
Customer reviews
i***a
Business
8.9
/10
Reviewed 2 week(s) ago
Towels need to be replaced with cotton ones. The existing towels make it difficult to distinguish between clean and dirty ones.
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P***n
Business
8.7
/10
Reviewed 3 week(s) ago
Close to the mall and can walk to find food
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di
dedi i.
8.8
/10
Reviewed 5 week(s) ago
Good hotel and reasonable price, friendly staff, and close to main road
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GS
GORIAH S.
Leisure
8.5
/10
Reviewed 7 week(s) ago
The food tastes good and the room atmosphere is quite comfortable.
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n***a
10.0
/10
Reviewed 8 week(s) ago
The service is good, the hotel is clean, the rooms are clean and tidy, only in the room we stayed in the TV didn't want to broadcast, otherwise it was okay, it was good and great👍🏻
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1 people find it helpful
Muharman S.
Medical
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and makes you feel comfortable.
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S***i
6.1
/10
Reviewed 18 week(s) ago
I booked an executive king room, but it was very small and not very clean. The walls were dirty, and the previous guest's trash was still there, seemingly unscrubbed. However, the staff was friendly, and the hotel's location was excellent.
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1 people find it helpful
d***y
Business
10.0
/10
Reviewed 21 week(s) ago
It's so great, you have to try it at this hotel.
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S***i
10.0
/10
Reviewed 28 week(s) ago
Very good service
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1 people find it helpful
BK
Budi K.
8.5
/10
Reviewed 37 week(s) ago
Overall it's good, but there is no coordination between the night shift and the morning shift if there is a continuation of the room reservation for the next day so that the previous deposit is not recognized as an existing deposit (there is proof of deposit) with the reason of asking the hotel staff who only deal with the morning shift and the night staff still asks for another deposit or the customer leaves an ID card, so it is very ineffective for service.
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4 people find it helpful
C***a
Business
6.7
/10
Reviewed 40 week(s) ago
The room smells of massage oil, ordered food and the change was not returned
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3 people find it helpful
R***a
10.0
/10
Reviewed 40 week(s) ago
The hotel location is very strategic, close to restaurants and many choices of places to eat, the rooms and toilets are clean and the breakfast menu is delicious and varied. The hotel staff are also friendly and very helpful.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear R*a. Thank you for the review given to us and hopefully in the future we can be better. We really hope to wait for your return to our hotel. Thank you.
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A***i
7.0
/10
Reviewed 41 week(s) ago
the room facilities are useless, the TV won't turn on, the AC can't be controlled.. 😩
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3 people find it helpful
Accommodation's Reply
14 May 2025
Dear a*i. Thank you for the review given so that we can provide better service. And our officers are on standby and ready to serve for information on obstacles that occur for 24 hours. We look forward to your return to the Alpha Hotel Pekanbaru, thank you.
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I***n
8.8
/10
Reviewed 41 week(s) ago
The toilet tap was leaking so water was pooling on the floor.
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Arief S. Y.
Transit
8.5
/10
Reviewed 41 week(s) ago
comfortable room, friendly staff, even though I gave the wrong key, they responded quickly and apologized
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Accommodation's Reply
14 May 2025
Dear Mr. Arief S. Y. Thank you for the review given so that we can provide better service. We apologize for the obstacles that occurred. Hopefully in the future we can provide better service. We look forward to your return to Alpha Hotel Pekanbaru, thank you.
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H***a
8.5
/10
Reviewed 47 week(s) ago
The hotel staff is friendly, but there is no special room for non-smoking rooms.
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2 people find it helpful
muhammad f.
8.7
/10
Reviewed 53 week(s) ago
It's good, but the wifi is problematic
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2 people find it helpful
R***a
5.0
/10
Reviewed 54 week(s) ago
The room is flooded with water from the toilet. Dirty. The room is not maintained. The price is not appropriate. Too expensive
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2 people find it helpful
D***i
Leisure
8.5
/10
Reviewed 55 week(s) ago
There is ample parking in the back, with officers to direct you. Breakfast food varies with prices around 300.