The staff were all very friendly and helpful. Stayed in the upper corner room facing Mt Rinjani, huge space and comfy bed. Love the balcony area and view from the room. During sunrise, you get the sunlight straight into your room. Curtain was good enough to block out. It gets a little hot in the day but night was overall no issue. Just a little small part that the aircon area needs some touch up. Food was good, goreng pisang was very delicious. Overall really enjoy the place, the view definitely made my stay a very memorable one.