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Zest Airport Jakarta by Swiss-Belhotel International

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Overall Ratings & Reviews Zest Airport Jakarta by Swiss-Belhotel International

Traveloka (13,047)

Other sources (297)

8.4

Very Good

From 13,047 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.3

Meal

8.0

Location

8.7

Service and Facilites

8.4

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Staff Friendliness (217)

Accessibility (204)

Bedroom (194)

Ambiance (151)

Bathroom (147)

Hotel Area (146)

Room Space (129)

Check-in/out Time (125)

Wifi (101)

Surroundings (91)

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Traveler Reviews Zest Airport Jakarta by Swiss-Belhotel International

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Customer reviews

Jason W.

Leisure

8.2

/10

Reviewed 1 day(s) ago

Staff was helpful to rectify my feedback. Appreciates!

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Ade P. W. y. w.

10.0

/10

Reviewed 3 day(s) ago

View various airlines about to land

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Andi M. S.

Leisure

10.0

/10

Reviewed 6 day(s) ago

Good, comfortable, cheap, close to the city center

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Accommodation's Reply

20 Jan 2026

Dear Sir/Madam, Warm greetings from Zest Jakarta Airport. Thank you for taking the time to share your experience at Zest Jakarta Airport. We are very grateful and pleased to hear that you had a memorable experience. We hope to welcome you back to Zest Jakarta Airport again. Sincerely, Zest Jakarta Airport Management Team

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Shinta M.

8.2

/10

Reviewed 6 day(s) ago

A 558,000 Rupiah hotel doesn't have a water heater for making coffee. Regretful. Stirring diet milk with my fingers. The hallway leading to the room is dirty and shabby. Next time, I'll move to another hotel.

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Devry S.

6.3

/10

Reviewed 2 week(s) ago

Please repair the bedroom floor, many of them are already falling because the floor underneath is damaged or has holes.

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Accommodation's Reply

15 Jan 2026

Dear Valued Guest, Zest Airport Jakarta would like to express our deepest gratitude for your choice to stay with us. We apologize for any inconvenience you may have experienced during your stay. Providing the best possible service and amenities for your comfort is our top priority. We apologize again and hope to welcome you back in the future, and we look forward to meeting your expectations. Sincerely, The Management Team, Zest Airport Jakarta

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J***i

Transit

9.7

/10

Reviewed 2 week(s) ago

I've been staying here since 2016 and it's been one of my favorite hotels ever... Close to the airport, hourly airport shuttle, friendly staff, clean hotel, close to Ind****t, K*C, and lots of food stalls. There used to be a mall, but since Covid, they've all closed.

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Accommodation's Reply

14 Jan 2026

Dear Sir/Madam, Warm greetings from Zest Jakarta Airport. Thank you for taking the time to share your experience at Zest Jakarta Airport. We are very grateful and pleased to hear that you had a memorable experience. We sincerely hope to welcome you back to Zest Jakarta Airport again. Sincerely, Zest Jakarta Airport Management Team

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S***o

Business

6.2

/10

Reviewed 2 week(s) ago

Not maintained, lack of maintenance, feels less clean

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1 people find it helpful

Accommodation's Reply

12 Jan 2026

Dear Valued Guest, It is with great pleasure that we, Zest Airport Jakarta Hotel, express our sincere gratitude for your choice to stay with us. We apologize for any inconvenience you may have experienced during your stay. Providing the best possible service and facilities for your comfort is our top priority. We apologize again and hope to welcome you back in the future, and we are confident that we will be able to meet your expectations. Sincerely, The Management Team, Zest Airport Jakarta Hotel

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Putri D. A.

Transit

8.2

/10

Reviewed 2 week(s) ago

What I like most is the airport shuttle, this facility makes my life easier as a person in transit.

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Accommodation's Reply

12 Jan 2026

Dear Sir/Madam, Warm greetings from Zest Jakarta Airport. Thank you for taking the time to share your experience at Zest Jakarta Airport. We are very grateful and pleased to hear that you had a memorable experience. We sincerely hope to welcome you back to Zest Jakarta Airport again. Sincerely, Zest Jakarta Airport Management Team

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Albert

8.5

/10

Reviewed 3 week(s) ago

Recommended for airport transit, there are lots of food stalls around the hotel

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1 people find it helpful

Accommodation's Reply

05 Jan 2026

Dear Valued Customers, Warm greetings from Zest Jakarta Airport. Thank you for taking the time to share your experience at Zest Jakarta Airport. We are delighted to hear that you had a memorable experience. We sincerely hope to welcome you back to Zest Jakarta Airport again. Sincerely, Zest Jakarta Airport Management Team

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Verified Traveler

8.2

/10

Reviewed 3 week(s) ago

Whenever I need to catch an early morning flight bringing elderly, we stay the night before and catch a shuttle or taxi in the morning as the shuttle comes hourly.

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Accommodation's Reply

05 Jan 2026

Dear Valued Guest, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta

N***r

Transit

6.4

/10

Reviewed 4 week(s) ago

cleanliness can be further improved.

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Accommodation's Reply

05 Jan 2026

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F***y

Transit

8.4

/10

Reviewed 4 week(s) ago

Plus: Close to the airport, there's a shuttle bus, the staff are very friendly, the rooms are clean, and the food at the restaurant is delicious. Minus: It turns out the tenants at the airport hub (mall) are no longer open, so the only places to eat are one cafe, KFC, and Indomaret. The bathroom shower doesn't have a door, so the shower water can flood into the toilet.

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Accommodation's Reply

02 Jan 2026

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Rinjani A. P.

Transit

9.7

/10

Reviewed 4 week(s) ago

Get a free shuttle to and from the airport, it's really, really great.

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2 people find it helpful

Accommodation's Reply

30 Dec 2025

Kepada Tamu Yang Terhormat, Warmest Greetings from Zest Airport, Jakarta! Thank you for staying with us and taking a moment to share your recent experience. We hope you choose to stay with us again and We look forward to welcoming you back. Best regards, Management of Zest Airport, Jakarta

Hanry D. S. B.

Leisure

8.5

/10

Reviewed 5 week(s) ago

Plus, close access to the airport is provided by a free shuttle bus.

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Accommodation's Reply

30 Dec 2025

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Hau T.

9.7

/10

Reviewed 5 week(s) ago

The hotel is near the airport and there is a shuttle bus to and from the airport.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Warm greetings from Zest Airport Jakarta. First, I would like to thank you for choosing our hotel and for writing a review about your stay. We are delighted to hear that you enjoyed your stay at Zest Airport Jakarta. We hope to welcome you back again soon. Sincerely, The Management Team, Zest Airport Jakarta

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M***a

Leisure

9.4

/10

Reviewed 5 week(s) ago

There is free delivery to the airport.

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Accommodation's Reply

22 Dec 2025

Dear Valued Guest, Warm greetings from Zest Airport Jakarta. Thank you for choosing us as your accommodation. We are delighted to welcome you to Zest Airport Jakarta and appreciate you taking the time to write a review. We hope to welcome you back to Zest Airport Jakarta again. Sincerely, The Management Team, Zest Airport Jakarta

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Tedi H. S.

8.5

/10

Reviewed 5 week(s) ago

Strategically located near the airport, the hotel is surrounded by plentiful food options, so you don't have to worry about getting hungry.

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1 people find it helpful

Accommodation's Reply

22 Dec 2025

Dear Valued Customer, Warm greetings from Zest Airport, Jakarta. Thank you for taking the time to share your experience at Zest Airport, Jakarta. We truly appreciate and are delighted to know that you had a memorable experience. We look forward to welcoming you back to Zest Airport, Jakarta. Sincerely, Zest Airport Management, Jakarta

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Verified Traveler

10.0

/10

Reviewed 5 week(s) ago

Highly recommended transit hotel

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Accommodation's Reply

19 Dec 2025

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E***n

Business

9.4

/10

Reviewed 5 week(s) ago

Close to the airport, with good prices and excellent shuttle service. I always stay at the Zest Airport Hotel when I fly.

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Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Greetings from the entire team at Chester Jakarta Airport Hotel. Thank you for choosing our hotel. We are deeply grateful for your kindness and for taking the time to write this review. We hope to welcome you back again soon. The Management Team, Chester Jakarta Airport Hotel

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Mukhcis S.

10.0

/10

Reviewed 6 week(s) ago

My favorite hotel on a business trip

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Accommodation's Reply

19 Dec 2025

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