The bellboy and security guard in the lobby on April 18th were extremely unhelpful! They were both silent, and the lobby was just me and my 1.5-year-old son. My husband was taking the car to the basement. I tried to push the door myself, carrying two medium-sized, fairly heavy bags and guiding my son. They didn't help me open the door, let alone load my things into the car. This is my first time staying at a hotel with such poor service. There's a pool, but not all guests can use it. It would have been better to not have a photo of the pool in the hotel photos; 100,000 Rupiah for 1 person to swim is not worth it. Thank you. If the hotel wasn't crowded, I think they could have been friendlier and more helpful, but my experience was unsatisfactory.