8.3
Very Good
From 1,279 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

7.8

Location

8.2

Service and Facilites

8.5

People often mention about Villa Diamond
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Staff Friendliness (14)
Ambiance (12)
Hotel Area (12)
Surroundings (10)
Bedroom (8)
In-room Dining (8)
Wifi (7)
Bathroom (7)
Family Friendly (6)
Distance to City Center (5)
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Traveler Reviews Villa Diamond

Number of reviews per page
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Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
For a 1-star hotel, it's quite good, close to my destination. However, the front of the hotel could be better painted so it's not so far from the photo in the app.
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The air is cool, the place is clean and comfortable.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
It's really good for staying in the Lembang area, close to Lembang Park Zoo, but the entrance to the villa is a bit scary when you enter from the elephant statue.
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
Thank you. But please don't worry about this hotel. We always provide the best possible service.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 19 week(s) ago
The bathroom door has no handle, so every time you open the bedroom door, the bathroom door also opens. Breakfast is 2 plates of fried rice delivered. The staff are friendly and quick. Everything is ok.
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2 people find it helpful
Accommodation's Reply
06 Apr 2026
Thank you. We will take your feedback into consideration. If there is anything that needs improvement, we will strive to make it better. Thank you for visiting.
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MUTIARA A. P. D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
clean, fragrant, neat, even though the location is inside near the entrance to the Kampung Gajah area, but so far it's safe, comfortable, and the air is cool.
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Accommodation's Reply
06 Apr 2026
Thank you. We hope this will be an unforgettable experience for you, and we will always do our best.
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R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
just a suggestion, add street lighting at the entrance
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Accommodation's Reply
06 Apr 2026
We will continue to improve and correct our shortcomings. Thank you very much.
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ardhian c.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
I stay in deluxe room and it was wonderful experience. Although there are some Plus and Minus points while staying in this hotel. The plus points : - Budget friendly - Friendly and helpful staff - A lot of electrical socket - The hotel area is very neat - Comfortable environment - Spacious bathroom - Hot water is available and functional - spacious parking lot The minus points : - No Cupboard to put our bag - The Air con is not working properly (even though the weather is cool outside the room but there are a lot of bugs and mosquito if we sleep with the window open and some people can not live with it especially if you travel with kids)
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1 people find it helpful
Accommodation's Reply
06 Apr 2026
We are very grateful for your visit. We will try to give you the best.
F***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 39 week(s) ago
The rooms are clean and comfortable and the hotel crew is friendly.
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2 people find it helpful
Accommodation's Reply
06 Apr 2026
Thank you for visiting. We will always do our best to provide the best.
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Ganar d. s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
The hotel staff are friendly, the room is spacious, clean and fragrant, I happened to take the Family room, free to make tea/coffee, delicious breakfast, next time I go to Lembang I will stay here again, Thankssss
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3 people find it helpful
R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 45 week(s) ago
Thank you for your service. The place is clean & tidy.
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1 people find it helpful
m***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 49 week(s) ago
The hotel is clean, I happened to take the sweet type for families, there are 2 queen/king beds (forgot) and the room is spacious. It's just a shame that the road to the villa is a bit scary at night, because the location is in Kampung Gajah. But if it's just for sleeping at night, it's highly recommended for families with more than 3 children. And get fried rice for breakfast. Tea, coffee and sugar are available. Plus there is hot water, for example if you're hungry at night and don't feel like going out, you can brew instant noodles.
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3 people find it helpful
I***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 51 week(s) ago
A beautiful and cool place to stay, overall the place and food are delicious, but the road to the villa is dark at night.
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D***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 52 week(s) ago
Always subscribe to stay here with a comfortable atmosphere.
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2 people find it helpful
H***n
icon-origin-TRAVELOKA
7.8
/10
Reviewed 55 week(s) ago
The water heater is not working and is difficult to adjust.
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1 people find it helpful
Rina G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Clean and comfortable. The staff is nice. Friendly.
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D***r
icon-Transit
Transit
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8.5
/10
Reviewed 56 week(s) ago
The staff is very nice, the price is standard 🩵
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1 people find it helpful
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 57 week(s) ago
The villa is recommended for a short healing from the hustle and bustle of the capital city, the staff are friendly during check-in and the conditions are also good, there just needs to be improvements in terms of cleanliness in the toilet and bed, there are a few ants.
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1 people find it helpful
T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 57 week(s) ago
booking a superior room without AC.. but it's already very cold like using AC.. get breakfast so no need to bother looking for breakfast.. the atmosphere is cool, beautiful, comfortable.. the room is okay.. I brought a toddler, suggestion is there is a special place to smoke so no smoking in front of the non-smoking room.. and suggestion is to fix the hot water.. the hot water is on, but the tap doesn't work properly, so the cold tap can be very hot.. will come back to stay here again! suggestion is to ask the guest every day whether or not their room will be cleaned..
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P***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 71 week(s) ago
The staff is friendly. For a pocket-friendly price, it's not disappointing, the bathroom is quite clean, the sheets smell good. It's just that getting to the location is dark, I thought I took the wrong road
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5 people find it helpful
C***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 87 week(s) ago
Good places and access, friendly staff, recommended for family.
1 people find it helpful
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