Orchardz Hotel Gajahmada Pontianak

Explore Orchardz Hotel Gajahmada Pontianak
8.4
Very Good
From 10,743 reviews
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Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.7

Service and Facilites

8.3

People often mention about Orchardz Hotel Gajahmada Pontianak
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Distance to City Center (90)
Bedroom (82)
Staff Friendliness (78)
Room Space (72)
Surroundings (70)
Accessibility (66)
Ambiance (66)
Bathroom (62)
Hotel Area (52)
Family Friendly (46)
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Traveler Reviews Orchardz Hotel Gajahmada Pontianak

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Customer reviews
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Joko N.
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Business
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8.2
/10
Reviewed 2 week(s) ago
Very strategic location, the hotel is quite comfortable
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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M***d
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Business
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8.5
/10
Reviewed 3 week(s) ago
Not pleasant, the service was not friendly and there were cockroaches in the room.
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Accommodation's Reply
15 Apr 2026
Dear valued guests, Thank you for choosing Orchardz Gajah Mada Pontianak as your accommodation. We are proud of your choice in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and resolve any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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A tek
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Business
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9.7
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly. The upgrade was also very quick. We were able to extend our stay easily when we were heading to the airport.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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Verified Traveler
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10.0
/10
Reviewed 3 week(s) ago
Booked this for my family. They were very happy 😊
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Accommodation's Reply
15 Apr 2026
Dear Valuable guest. We would like to express our gratitude for Mr /Mrs Guest trust in staying at the Orchardz Gajahmada Hotel Pontianak, and it is an honor for us to be your choice while in Pontianak. We apologize if there are any problems experienced during your stay, we will always make improvements, so that we can provide the best service for our guests in the future. We always look forward to welcoming Mr/Mrs Guest and family back in the next period, thank you. Best Regards Management of Orchardz Gajahmada Hotel Pontianak
Sarino
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6.8
/10
Reviewed 3 week(s) ago
The room smelled of cigarettes, even though I'd requested a non-smoking room. The reason was that they were full.
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Accommodation's Reply
15 Apr 2026
Dear valued guest, Mr. Sarino, we sincerely thank you for choosing Ochazu Kayamada Pontianak Hotel. We are very pleased that you chose our hotel for your stay in Pontianak. We sincerely apologize for any inconvenience you experienced during your stay. We will continuously strive to improve and enhance our services to always provide the best possible experience. We look forward to welcoming you and your family again in the future. Thank you. The Ochazu Management Team
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Rizki D. P.
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10.0
/10
Reviewed 4 week(s) ago
The security guards are responsive and friendly
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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F***i
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Transit
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9.4
/10
Reviewed 4 week(s) ago
I came here for a short stay during the Eid al-Fitr holiday. The rooms are quite comfortable and spacious, but the comfort rooms don't have windows, so if you're hoping for one, this isn't the right choice. Cleanliness is a bit less than satisfactory, but still tolerable. The food is delicious and varied for a budget hotel.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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Rudiyanto S.
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9.1
/10
Reviewed 4 week(s) ago
It's a shame the room doesn't have a window, the rest is all good and nice...
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We would like to thank Mr. Rudiganto for choosing Orchardz Gajah Mada Pontianak for your stay. We are proud of your selection during your time in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and resolve any issues to ensure we can continue to provide the best possible experience for our guests. We look forward to welcoming Mr. Rudiganto and his family back again in the future. Thank you. Sincerely, The Orchardz Management
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i***a
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Business
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8.9
/10
Reviewed 5 week(s) ago
The condition of the room needs to be improved, the furniture and walls are a bit old.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for choosing Orchardz Gajah Mada Pontianak as your accommodation. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and resolve any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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Verified Traveler
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10.0
/10
Reviewed 5 week(s) ago
The room was spacious though we didn't have a window. The staff were really nice and helpful. Some hair was found in the bathroom, but other than that, it's all good.
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Accommodation's Reply
15 Apr 2026
Dear Valuable guest. We would like to express our gratitude for Mr G***t trust in staying at the Orchardz Gajahmada Hotel Pontianak, and it is an honor for us to be your choice while in Pontianak. We apologize if there are any problems experienced during your stay, we will always make improvements, so that we can provide the best service for our guests in the future. We always look forward to welcoming Mr G***t and family back in the next period, thank you. Best Regards Management of Orchardz Gajahmada Hotel Pontianak
R***o
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Business
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8.2
/10
Reviewed 5 week(s) ago
Friendly staff, clean rooms, close to coffee shops
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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T***y
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7.3
/10
Reviewed 5 week(s) ago
The staff is very slow in their service... The room is dirty, smelly, unclean, and very dusty... Not recommended at all.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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Budi M. T.
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Staycation
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8.4
/10
Reviewed 5 week(s) ago
The toilet was not very clean because the hotel was quite old and the TV could not be seen at all.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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R***a
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Transit
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6.4
/10
Reviewed 6 week(s) ago
What I experienced was a power outage in the middle of the night, due to voltage differences, but it happened very frequently overnight. Providing only one tube of shampoo and one small tube of soap was enough for toiletries. Bad experience.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, We would like to express our sincere gratitude for choosing Orchardz Gajah Mada Pontianak as your accommodation. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and resolve any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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Rosi Y.
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9.1
/10
Reviewed 6 week(s) ago
Strategic, clean, and worth it hotel.
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1 people find it helpful
Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We would like to thank Ms. Rosie Y for choosing Orchardz Gajah Mada Pontianak for your stay. We are proud of your selection for your stay in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and resolve any issues to ensure we can continue to provide the best possible experience for our guests. We hope to welcome you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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H***a
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Business
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8.5
/10
Reviewed 6 week(s) ago
The sahur food was varied, very tasty, and I was satisfied with the service.
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Accommodation's Reply
16 Mar 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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A***i
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Leisure
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7.2
/10
Reviewed 6 week(s) ago
I think when prices go up during major holidays, the quality of the rooms needs to be taken into consideration. They need to be cleaned, and there should be less dust near and under the bed. Hopefully, this will lead to positive corrections.
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1 people find it helpful
Accommodation's Reply
16 Mar 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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E***a
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Transit
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5.7
/10
Reviewed 7 week(s) ago
Requested a non-smoking room, but was given a smoking room. They said the remaining rooms were only smoking rooms, and the cigarette smell was reportedly treated, but the smell was still there. The room was tidy, but there were many stains, the pillowcases were worn out, the pillows were unusable, and there were ants. The AC in the room was set to 18 degrees fan at its highest, but it wasn't cold, only air came out. I asked to move rooms, but was given a twin bed room instead. The receptionist was less than communicative. I finally asked for a room upgrade, and had to pay extra.
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Accommodation's Reply
11 Mar 2026
Dear Valued Guest, We sincerely thank you for choosing Orchardz Gajah Mada Pontianak Hotel for your stay. We are extremely proud of your selection. We apologize for any inconvenience you may have experienced during your stay. We are committed to improving and resolving any issues to ensure we always provide you with the best possible service. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management Team
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W***y
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Staycation
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5.0
/10
Reviewed 8 week(s) ago
Request a non-smoking room and you will be given two options: a smoking room or a downgrade without a refund.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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P***S
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
The check-in and check-out process is fast and straightforward, the hotel staff is friendly, security is guaranteed, parking is safe, it is recommended for those looking for a hotel for a vacation or just passing through.
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1 people find it helpful
Accommodation's Reply
11 Mar 2026
Dear Valued Guests, We would like to express our sincere gratitude for your choice of Orchardz Gajah Mada Pontianak Hotel for your stay. We are proud of your selection in Pontianak. We apologize for any inconvenience you may have experienced during your stay. We are continuously working to improve and address any issues to ensure we can continue to provide the best possible experience for all our guests. We look forward to welcoming you and your family back again in the future. Thank you. Sincerely, The Orchardz Management
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