Requested a non-smoking room, but was given a smoking room. They said the remaining rooms were only smoking rooms, and the cigarette smell was reportedly treated, but the smell was still there. The room was tidy, but there were many stains, the pillowcases were worn out, the pillows were unusable, and there were ants. The AC in the room was set to 18 degrees fan at its highest, but it wasn't cold, only air came out. I asked to move rooms, but was given a twin bed room instead. The receptionist was less than communicative. I finally asked for a room upgrade, and had to pay extra.