Permata Zamrud Hotel

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Overall Ratings & Reviews Permata Zamrud Hotel

Traveloka (187)
Other sources (1)
7.5
Pleasant
From 187 reviews
Provided by travelers on
Cleanliness

7.0

Room Comfort

7.2

Meal

7.1

Location

8.1

Service and Facilites

7.4

People often mention about Permata Zamrud Hotel
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Distance to City Center (10)
Accessibility (10)
Bedroom (9)
Staff Friendliness (8)
Surroundings (7)
Wifi (7)
Ambiance (7)
Family Friendly (6)
Room Space (6)
Bathroom (6)
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Traveler Reviews Permata Zamrud Hotel

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40
Customer reviews
darmiko
icon-Transit
Transit
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9.4
/10
Reviewed 3 week(s) ago
The hotel is for transit because it is very close to the station.
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supriyatno
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Quite comfortable for that price.
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J***r
icon-Transit
Transit
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10.0
/10
Reviewed 16 week(s) ago
Let your experience be in this hotel.
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ROY
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
It's not bad for just resting for a night and access to the station is close, just walk so you don't have to rush or worry about missing the train.
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1 people find it helpful
I***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel is just a few steps from the station. Very close to the mosque. The rooms are quite comfortable and spacious. Unfortunately, on our last day of staying here, the bathroom tap water was cloudy for a moment, then suddenly cleared up.
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1 people find it helpful
W***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Friendly staff, cheap prices, cool AC, strategic location near any food stalls, less than 5 minutes walk to the station.
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Putri M.
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Leisure
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8.2
/10
Reviewed 30 week(s) ago
Hotel staff is friendly, rooms are clean, comfortable, AC & TV are working, only the AC is leaking in the room, strategic location close to the station, towels are available
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1 people find it helpful
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 30 week(s) ago
Upon arrival after a long journey, you'll find a comfortable room so you can rest immediately, but it didn't meet your expectations. The AC wasn't cold, and I only complained about it several times, around 10 PM, before it started cooling down. There was a TV, which I initially intended to use to watch the news or other entertainment, but it didn't work, as all the TV programs wouldn't open clearly because there were no broadcasts available. The shower in the bathroom was very small and didn't have hot water.
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F***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 38 week(s) ago
choose room A and get B... luckily it was just a transit
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A***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Everything is good, just the TV can't catch the broadcast and the water tap is small.
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Aldi A.
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 42 week(s) ago
At check-in, the receptionist was very friendly and escorted us to our room. Let's talk about the first room (room no. 32): 1. Upon check-in, it was exactly as booked on the app. I received a deluxe twin room. 2. I received Aqua mineral water (Prima), soap, and shampoo in small sachet bottles. 3. The bathroom had limited water in the shower and jet shower, and there was no hot water. 4. The bed was clean and fragrant. 5. Internet access (Telkomsel or Indosat SIM cards) was completely non-existent. I was told there was Wi-Fi when I wanted to move rooms in the morning. That morning, I requested a move from the receptionist due to the reasons I mentioned above, and thankfully, the request was fulfilled, and the room was ready without having to wait. Let's talk about the second room: 1. The bedroom/bed was very fragrant, very clean, and very refreshing. 2. Amenities were the same as the first room. 3. The water in the bathroom shower and jet shower flowed normally, but there was no hot water. 4. I got a deluxe double room or one with a large bed (I really like these). 5. Better internet access and good Wi-Fi. 6. Bathroom cleanliness could be greatly improved, especially since the animals are constantly being removed from the drainage. Overall, I enjoyed my room more on the second day because I got a pretty good room and slept soundly. I liked the staff; they were very friendly, even though it's a local hotel, but if the service is like this, it could be on par with 3-star hotels or above. I'll definitely come back here next time, but I'd like a room at the front or the same room as the one on the second day.
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F***y
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 43 week(s) ago
The staff is friendly, the location is close to the station, suitable for transit.
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1 people find it helpful
Enggo W.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 48 week(s) ago
The location is very close to the station, very strategic for those in transit like me. Everything else is fine for the price. The internet connection is bad in the room, but it's fine outside.
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1 people find it helpful
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
next time back and see you again in the future
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Rio A. H.
icon-Transit
Transit
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5.4
/10
Reviewed 64 week(s) ago
It's just a transit hotel, but it could be better. The room is damp, the AC isn't cold, and there's no hot water.
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2 people find it helpful
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 66 week(s) ago
clean and tidy. enough for that budget
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e***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Strategic location. Bring small children can walk around close to everywhere, the room is okay, clean, need towels and others, the service is also fast, unfortunately the AC is not cold enough, that's all, but it's not a problem.
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Mr./Mrs. Erika Damayanti, We would like to thank you for choosing Permata Zamrud Hotel as your place to stay. We apologize for the inconvenience. We will immediately follow up on the things you have conveyed. We are looking forward to welcoming you back. Hopefully all your activities will run well and smoothly. Warm regards Management
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P***s
icon-origin-TRAVELOKA
7.9
/10
Reviewed 91 week(s) ago
everything is good except the bathroom has lots of small animals and centipedes... but when I asked for insecticide, they gave me...
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Accommodation's Reply
22 Jan 2025
We would like to thank you for choosing Permata Zamrud Hotel as your place to stay. We apologize for the inconvenience. We will immediately follow up on the things you have conveyed. We are looking forward to welcoming you back. Hopefully all your activities will run well and smoothly. Warm regards Management
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U***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 93 week(s) ago
Alhamdulillah the hotel is clean and the bed is also comfortable. But the water is not strong enough and there are not enough taps for ablution, it's a bit difficult if you use the shower. 😀
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2 people find it helpful
Accommodation's Reply
09 Jan 2025
Dear Our Guest We would like to thank you for choosing Permata Zamrud Hotel as your place to stay. We apologize for the inconvenience. We will immediately follow up on the things you have conveyed. We are looking forward to welcoming you back. Hopefully all your activities will run well and smoothly. Warm regards Management
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A***a
icon-Transit
Transit
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8.6
/10
Reviewed 94 week(s) ago
The hotel staff is friendly but the room is musty
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Accommodation's Reply
09 Jan 2025
Dear Our Guest We would like to thank you for choosing Permata Zamrud Hotel as your place to stay. We apologize for the inconvenience. We will immediately follow up on the things you have conveyed. We are looking forward to welcoming you back. Hopefully all your activities will run well and smoothly. Warm regards Management
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Number of reviews per page
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