Quite disappointed with the check-in service which was quite long. I arrived around 1 am and indeed in most hotels check-in is 2 am, so okay the FO staff said check-in is at 2 pm, which we mostly think if the room is cleaned then before 2 pm we are allowed to enter. This is even past 2 pm the room was still not ready, and then the staff did not say anything. We were told to just wait until the room was ready as if it was abandoned, no one said sorry for the long wait because it was still being cleaned. Oh no, I will never come back here again. At that time there were 3 people, 2 women and 1 man. At the end, they offered a welcome drink which is already quite late because we were already a bit BT, well you think, you have waited a long time and then they offered the welcome drink later when the room was ready, why not offer it while we wait for the room to be ready. The SOP is really not right, I feel like all the stays in Semarang are not like this. Still more proper. Maybe each branch is different. Thank you