8.1
Very Good
From 312 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

8.2

Location

8.3

Service and Facilites

8.1

People often mention about Hotel Golden Palace
All
Ambiance (17)
Bedroom (15)
Distance to City Center (13)
Staff Friendliness (13)
Bathroom (13)
Taste (13)
Accessibility (12)
Wifi (12)
Hotel Area (12)
Family Friendly (11)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Golden Palace

Number of reviews per page
20
40
Customer reviews
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good service, clean rooms, delicious food, lots of facilities to enjoy, close to the city center so easy access to anywhere.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Jul 2025
Dear Mrs.Waileruni Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
M***e
icon-origin-TRAVELOKA
8.1
/10
Reviewed 4 week(s) ago
The TV was repaired, but there was another problem and the officer who was contacted did not come to fix it.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2025
Dear Sir/Madam, thank you for your time and feedback. We apologize for the inconvenience you experienced during your stay at the Golden Palace Hotel Ambon. We realize that our service has not met your expectations, and we deeply regret this. We have followed up on this issue internally, and have taken corrective steps to prevent similar incidents from happening again. Your input means a lot to us to continue improving the quality of our services. Thank you for your understanding, and please do not hesitate to contact us if there is anything else we can help you with. Best regards, Golden Palace Hotel Ambon Management.
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Too much
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. We would like to take this opportunity to thank you for choosing us as your accommodation of choice. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
Translated by Google Icon
See original
Profile Picture
Ahmad P.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
Uncomfortable, there is no refrigerator, wifi is a problem and the air conditioner is small.
1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, Thank you for your feedback regarding this matter and it will be improved in the future. Please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any future. Best regards, Golden Palace Hotel Ambon Management.
Translated by Google Icon
See original
J***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
friendly staff clean room access to the city is very close
Translated by Google Icon
See original
1 people find it helpful
F***Y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Overall good, from the service to the choice of room according to what we requested, the food is also delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
Erry L. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Comfortable, suitable as a choice if you are traveling for business or vacation, the staff is friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Feb 2025
Dear Mr./Mrs. Erry. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
Translated by Google Icon
See original
G***h
icon-origin-TRAVELOKA
6.1
/10
Reviewed 23 week(s) ago
The room was so dusty, I even got a cold. It was so dusty that dust stuck to my black shirt. The ceiling and walls were dusty. Especially the mattress. Next time, please pay attention to the cleanliness of your room 🙏
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear Sir/Madam, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this matter with the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
m***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
great, safe room, breakfast ok. very
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Jan 2025
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
S***y
icon-origin-TRAVELOKA
6.5
/10
Reviewed 27 week(s) ago
Staff is not friendly. Too much charge.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 27 week(s) ago
There are cockroaches in the bathroom, and the bed smells. It's not really okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. Whilst we strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way, thank you. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
Profile Picture
Andi M. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
All the services are good and comfortable, there is only one problem, Sukurity is so arrogant, she doesn't want to smile, it would be better if she was at the reception, they are very friendly.
Translated by Google Icon
See original
+2
2 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mr. Andi. Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
Translated by Google Icon
See original
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 28 week(s) ago
Small room and can't enjoy the view from above because it's closed.. terrible, it's useless to stay if you can't enter the restaurant, it's on the 9th floor!! should be opened for guests so they don't have to pay double because they're already staying at the hotel.. terrible!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jan 2025
Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about your unpleasant experience. While we always strive to maintain the highest standards of customer satisfaction, unfortunately, on this occasion, we fell short of our primary goal. I would therefore like to extend our sincerest apologies to you. We would like to assure you that I have personally addressed this issue without the team member concerned and will ensure that they receive the necessary guidance to perform their role much better in the future to avoid a recurrence of this incident. Once again, please accept our apologies and please do not hesitate to let us know if there is anything we can be of assistance to you in any way. Thank you. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
a***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Everything is very good. Recommended
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2025
Thank you very much for sharing your wonderful stay experience with us. We are glad that you enjoyed your stay with us and that we have met your expectations of a home away from home. Your positive feedback has been shared with my team and will serve as further motivation for us to exceed our service delivery. Best Regards, Management of Golden Palace Hotel Ambon
Translated by Google Icon
See original
Katerina N. N.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 29 week(s) ago
friendly staff, good food, pretty good facilities.. only when you enter the room you can't get a TV signal.. you have to call the receptionist first and wait about 3 hours for the TV to be repaired
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Mrs. Katerina. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon
Translated by Google Icon
See original
F***d
icon-origin-TRAVELOKA
8.1
/10
Reviewed 29 week(s) ago
Overall, the hotel with a price of 700 thousand does not match its facilities. Check-in is long, cleanliness is very lacking. The food is so-so.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jan 2025
Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Golden Palace Hotel Ambon Management
Translated by Google Icon
See original
G***t
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 46 week(s) ago
The hotel staff is very friendly, good service, had the chance to try the restaurant on the rooftop, the atmosphere was very nice and there was very high quality live music above. At that time the sound was very good. For input and improvement there are some notes, the TV remote cannot be operated so that at that time the TV only had 1 channel that could be watched, besides the WIFI coverage was not wide enough and did not reach the room when I occupied it. Overall I was comfortable staying there, hopefully in the future it will be better.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best Regards, Management of Golden Palace Hotel Ambon.
Translated by Google Icon
See original
I***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 50 week(s) ago
The hotel is comfortable, my children are happy because there is a swimming pool that is free access for hotel guests. The food is delicious. It's just that when checking in you were told to wait up to 40 minutes, but it was forgivable because there was also a friendly receptionist. Golden palace success.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
06 Aug 2024
Dear Sir/Madam. Thank you for taking the time to share your experience of staying at the Golden Palace Hotel Ambon. I would like to take this opportunity to thank you for choosing us as your preferred accommodation option for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Best regards, Management of Golden Palace Hotel Ambon.
Translated by Google Icon
See original
Dessy K.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 52 week(s) ago
The service was not friendly when I checked in. Please fix it.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jul 2024
Dear Mr Dessy K Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you our sincere apologies. I would like to assure you that I have personally addressed this issue without team members concerned and will ensure that they receive the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Thank you very much. Kind Regards, Management of Golden Palace Hotel Ambon
Profile Picture
Leonard
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
The pool is nice on the top floor there is a really cool bar.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear Mr.lenard Thank you for taking the time to share your stay experience at Golden Palace Hotel Ambon. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip to Ambon. Thank you for your valuable feedback. We look forward to welcoming you again. Kind Regards, Management of Golden Palace Hotel Ambon
Number of reviews per page
20
40