R***Y

Business

8.5

/10

Reviewed 5 week(s) ago

The service is good, and the staff is friendly. The location is quite strategic 😌

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f***s

Transit

9.4

/10

Reviewed 6 week(s) ago

Good staff and good hotel. The location is quite strategic. Close to the airport and the city center.

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t***a

Staycation

8.1

/10

Reviewed 6 week(s) ago

Check-in was at 1 a.m., but I couldn't even request a check-out at 2 a.m. Sigh, disappointing.

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A***n

9.2

/10

Reviewed 13 week(s) ago

The room comfort is a bit lacking, cleanliness is also lacking, but the food and service are good.

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Priskila D. L.

Staycation

10.0

/10

Reviewed 16 week(s) ago

The hotel staff are friendly and always helpful.

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2 people find it helpful

Priskila D. L.

Staycation

10.0

/10

Reviewed 16 week(s) ago

Friendly and responsive hotel staff and clean rooms.

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Rachmat S.

8.5

/10

Reviewed 17 week(s) ago

I want to change the date of my hotel reservation

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Purbo w.

Staycation

10.0

/10

Reviewed 21 week(s) ago

Comfortable atmosphere. Friendly staff. Easy access.

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1 people find it helpful

A***a

Transit

8.2

/10

Reviewed 22 week(s) ago

The room was a bit cramped, but overall it was clean and the welcome was friendly. Recommended for those in transit and exploring Ambon.

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E***n

Staycation

10.0

/10

Reviewed 33 week(s) ago

We enjoyed our stay quite a bit, but the soundproofing in the room was lacking because the noise in the next room was so loud that we could hear it.

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2 people find it helpful

Accommodation's Reply

25 Mar 2026

Dear Valued Guest, Thank you very much for sharing your experience staying at Ambon Golden Palace Hotel. We are very grateful that you chose our hotel for your trip to Ambon. We are delighted to receive your valuable feedback. We sincerely hope to welcome you again. Thank you again, The Ambon Golden Palace Hotel Team.

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dinaekasiswati

Business

10.0

/10

Reviewed 34 week(s) ago

The lobby area is clean and comfortable, not noisy.

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Accommodation's Reply

25 Mar 2026

Dear Ms. Dina, Thank you very much for sharing your valuable feedback about your stay at Ambon Golden Palace Hotel. We are very grateful that you chose our hotel for your trip to Ambon. We appreciate your valuable comments and hope to welcome you back again. Thank you again, Sincerely, The Ambon Golden Palace Hotel Team

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A***s

5.4

/10

Reviewed 40 week(s) ago

There is no wardrobe, requests are not served.

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1 people find it helpful

Accommodation's Reply

25 Feb 2026

Dear Valued Guest, Thank you very much for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. We are always committed to providing the best possible experience for our guests, and we deeply regret that we were unable to meet your expectations on this occasion. We will contact the relevant team directly to ensure that such an incident does not happen again. We are truly sorry for this. Please contact us if you have any further questions. Sincerely, The Management Team, Ambon Golden Palace Hotel

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A***a

Staycation

6.2

/10

Reviewed 40 week(s) ago

Room check-in time is delayed until 16.00

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1 people find it helpful

Accommodation's Reply

25 Feb 2026

Dear Valued Guest, Thank you very much for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. We are always committed to providing the highest level of customer satisfaction, and we deeply regret that we were unable to achieve our highest goal on this occasion. We will contact the relevant team directly and will conduct the necessary training to prevent such incidents from happening again. We sincerely apologize. If you have any further questions, please contact us. Thank you. Ambon Golden Palace Hotel Management Office

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S***r

7.5

/10

Reviewed 41 week(s) ago

For the price of 500 thousand per night, it's to much pricy, you can't borrow an iron and hairdryer, the hotel staff seems like they're just getting training so they're stiff.

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Accommodation's Reply

25 Feb 2026

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Sitti N. N. T.

9.7

/10

Reviewed 41 week(s) ago

The receptionist was very friendly, the room was clean and fragrant, the wifi was smooth, so far so good👌🏻 next time I will stay here again

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Accommodation's Reply

25 Feb 2026

Dear Valued Guest, Thank you very much for sharing your experience staying at Ambon Golden Palace Hotel. We are very grateful that you chose us for your trip to Ambon. We appreciate your feedback and hope to welcome you back again soon. The Management Team, Ambon Golden Palace Hotel

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Sendy K. Y.

Business

10.0

/10

Reviewed 46 week(s) ago

Have stayed here many times

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Accommodation's Reply

25 Mar 2026

Dear Ms. Zendy, Thank you very much for sharing your valuable feedback about your stay at Ambon Golden Palace Hotel. We are very grateful that you chose our hotel for your trip to Ambon. We appreciate your valuable comments and hope to welcome you back again. Thank you very much, The Management Team, Ambon Golden Palace Hotel.

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A***l

8.5

/10

Reviewed 50 week(s) ago

I booked in the morning, but wanted to check in at 4 PM and had to wait another 30 minutes because the room wasn't ready yet. But other than that, everything was fine 👍

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Accommodation's Reply

25 Mar 2026

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M***o

8.5

/10

Reviewed 51 week(s) ago

After a 2-day staycation at this hotel, it's safe to say that all the services and facilities are quite good.

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Accommodation's Reply

25 Mar 2026

Dear Valued Guest, Thank you very much for sharing your experience staying at Ambon Golden Palace Hotel. We appreciate your kind words and your valuable feedback. We look forward to welcoming you back again. Thank you once again, The Ambon Golden Palace Hotel Team.

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Deasi M.

Business

10.0

/10

Reviewed 51 week(s) ago

The hotel staff was very friendly, but I was fined at the hotel for smoking even though the room I booked was non-smoking.

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1 people find it helpful

Accommodation's Reply

25 Feb 2026

Dear Ms. Diasi, Thank you very much for sharing your experience at Golden Palace Hotel Ambon. We are very grateful that you chose our hotel during your visit to Ambon. We appreciate your valuable feedback and hope to welcome you back again soon. The Management Team, Golden Palace Hotel Ambon

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Windy M.

5.0

/10

Reviewed 51 week(s) ago

canceled arbitrarily even though it had been paid for and ordered well in advance

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1 people find it helpful

Accommodation's Reply

25 Mar 2026

Dear Wendy, Thank you so much for staying with us. We are delighted to hear that you enjoyed your stay. We will share your compliments with all our staff and use them as motivation to improve our services in the future. Thank you again, The Management, Ambon Golden Palace Hotel.

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Hotel Golden Palace

Overall Ratings & Reviews Hotel Golden Palace

8.2

8.2

8.4

8.4

8.2

Traveler Reviews Hotel Golden Palace