Smoking area is lacking, none on the 3rd floor.

I was only 15 minutes late because I lost my key. I asked the receptionist to open it, waited 20 minutes, and then they found the key. When I checked out, I was charged for the missing deposit, deducting it from the late check-out fee. I was only 15 minutes late, and this was the first time I'd slept in a hotel like this. I deliberately asked for a printout of the bill.

The hotel staff is unfriendly and cynical, the toilet is dirty, the sink water is dirty.

The water smelled like moss. The rooms were small and the food was lacking in variety. The laundry price information provided by the receptionist was inconsistent with the payment process. It turned out to be three times more expensive.

I like it because all the services are good and the room is clean.

Very pocket-friendly. I'll stay here again next time 😍

The hotel staff is friendly, with free Wi-Fi and hot water. Recommended for hotels in Bengkulu.

Cleanliness and maintenance of some facilities are essential. Toilets leak, and the water smells strongly of chlorine (almost unsuitable for bathing). The location is quite strategic.

The water was leaking. It was also brown while we were staying overnight. There was no water for two hours.

The hotel staff was very friendly, the service was good, the bedroom and bathroom were clean, and they all met expectations. If I go back to Bengkulu, I'll probably stay here again.

There are some rooms that are lacking, the AC is not cold enough and there is an unpleasant smell from the bathroom.

The staff is friendly and quick to respond when needed.

The first time we stayed, it seemed safe, no issues, but the second time, we happened to bring food to the room and ate downstairs, and a baby cockroach came out (I'm so sorry). Then, when we got back from outside, we saw a small cockroach still running around, probably because the lights had just been turned on. When we checked, it was also dusty under the bed, so maybe they could pay more attention to cleanliness. I didn't take any photos, but I did capture a few videos. But other than that, the elevator, service, reception, and access were all safe, thanks.

Staying at the Splash Hotel was enjoyable, with plenty of restaurants nearby. The historic Jamik Mosque is just a short walk across the street. Finding food around the hotel isn't difficult, with plenty to choose from. If I ever return to Bengkulu, God willing, I'll stay at the Splash Hotel again. Oh yes, one downside: when I wanted to use two room keys, the hotel said they only had one. They should have at least two with an additional deposit. That's it, otherwise, everything was fine. Thank you🙏

I'm a regular at this hotel. The rates are quite affordable, but the amenities are top-notch. I recommend this hotel to my friends.

Always like staying at this hotel, because the rates are pocket-friendly, the rooms are clean and tidy, the hotel staff are all polite and friendly, only the availability of parking is very limited, for the rest everything is okay.

The hotel staff is friendly and the hotel location is very strategic, the cleanliness of the bathroom is given more attention.

The hotel staff is friendly and the location is strategic, but the bathroom needs more attention because it is not very clean, and the lock on the room door is a bit broken.

Good and friendly service from the staff, cleanliness of the hotel area and rooms, as well as delicious food and taste at breakfast and easy access because it is located in the center of the city.

The staff is friendly, the rooms are comfortable, the breakfast is delicious, it's also kid-friendly, and it's definitely worth it if you want to staycation here.