R***o

8.4

/10

Reviewed 2 day(s) ago

The room is spacious and comfortable, but the floor and mattress are not very clean.

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A***t

8.5

/10

Reviewed 3 day(s) ago

Not clean and service takes a long time when the card is damaged.

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Ahmad z. A.

10.0

/10

Reviewed 2 week(s) ago

One of the best budget hotels in Palembang.

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M***N

9.1

/10

Reviewed 4 week(s) ago

Regular hotel, price according to facilities.

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KHOIRUL I.

Staycation

10.0

/10

Reviewed 4 week(s) ago

The staff are very friendly, always smiling and greeting. The hotel is clean and quiet.

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R***o

8.5

/10

Reviewed 5 week(s) ago

From the parking lot to the reception is a bit far.

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H***d

10.0

/10

Reviewed 7 week(s) ago

Very good, I will keep visiting.

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Accommodation's Reply

21 Jul 2026

Thank you, Ms. Nowri H*d, for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu and for taking the time to write a review. Your feedback is invaluable in helping us improve the quality of our services and facilities. If you have any complaints, suggestions, or comments, please contact our customer service team via WhatsApp at 0812.7300.5555. We look forward to welcoming you back to Extra Bengkulu Hotel again. Sincerely, The Management Team, Extra Bengkulu Hotel

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l***i

10.0

/10

Reviewed 8 week(s) ago

Nice, comfortable. Only one TV is broken.

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Accommodation's Reply

21 Jul 2026

Thank you, I*i, for your 10.0 rating and for taking the time to share your feedback and suggestions for Xtra Hotel Bengkulu. We apologize for any complaints, such as the malfunctioning TV, that you experienced during your stay at Xtra Hotel Bengkulu, and we will promptly address these issues to ensure you do not encounter any further problems or dissatisfaction during your future stays. Thank you for choosing Xtra Hotel Bengkulu as one of your accommodation destinations in Bengkulu. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. The management of Xtra Hotel Bengkulu looks forward to welcoming you back to visit Xtra Hotel Bengkulu again in the near future. Have a great day! Sincerely, The Management, Xtra Hotel Bengkulu

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R***o

8.5

/10

Reviewed 9 week(s) ago

Okay, everyone. I happened to get a promotional price.

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Accommodation's Reply

21 Jul 2026

Thank you, Ms./Mrs. Nowri Ro, for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are invaluable in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We look forward to welcoming you back to Extra Bengkulu Hotel again. Sincerely, The Management Team, Extra Bengkulu Hotel

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F***a

Leisure

6.6

/10

Reviewed 12 week(s) ago

The TV isn't a smart TV, the room isn't soundproof, the glasses are dirty.

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Accommodation's Reply

18 Jun 2026

Thank you for giving us a 6.6-star rating and for taking the time to provide feedback and comments about Extra Bengkulu Hotel. We apologize for your previous complaints regarding the TV not being a smart TV, the room not being soundproof, and the dirty windows. We will immediately address and improve these issues to ensure that such problems and complaints do not occur again in the future. Thank you for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu. If you have any complaints, suggestions, or feedback, please contact our customer service via WhatsApp at 0812.7300.5555. The Management of Extra Bengkulu Hotel looks forward to welcoming you back again. Have a great day! Sincerely, The Management of Extra Bengkulu Hotel

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PT Bonardo C. U.

Business

8.5

/10

Reviewed 12 week(s) ago

Comfortable, clean, economical, friendly, accessible.

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Accommodation's Reply

18 Jun 2026

Thank you, Mr./Ms. PT Bonardo C. U., for choosing Xtra Hotel Bengkulu as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are very important to us in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We hope to welcome you back to Xtra Hotel Bengkulu again. Sincerely, The Management Team, Xtra Hotel Bengkulu

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Novri R. E.

Staycation

10.0

/10

Reviewed 12 week(s) ago

Staying here for the umpteenth time, the appearance has changed for the better, more modern, and more pleasant. The staff is very friendly and responsive.

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Accommodation's Reply

18 Jun 2026

Thank you, Ms./Mrs. Nowry R.E., for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are invaluable in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We look forward to welcoming you back to Extra Bengkulu Hotel again. Sincerely, The Management Team, Extra Bengkulu Hotel

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M***y

8.5

/10

Reviewed 13 week(s) ago

Recommendations for those traveling to Bengkulu.

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Accommodation's Reply

05 Jun 2026

Thank you, Mr./Ms. May, for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are very important to us in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We hope to welcome you back to Extra Bengkulu Hotel again. Sincerely, The Management Team, Extra Bengkulu Hotel

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y***i

9.7

/10

Reviewed 14 week(s) ago

The hotel is clean, tidy, and budget-friendly 😁. The rooms are spacious. It's located in the city center, with plenty of dining options if you suddenly want to go out for dinner at night.

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Accommodation's Reply

05 Jun 2026

Thank you, y*i, for choosing Xtra Hotel Bengkulu as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are very important to us in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We hope to welcome you back to Xtra Hotel Bengkulu again. Sincerely, The Management Team, Xtra Hotel Bengkulu

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Magdalena M.

Leisure

9.1

/10

Reviewed 14 week(s) ago

This budget hotel offers spacious and clean deluxe rooms. I only had a minor issue with a leaking AC during my stay, but it was quickly resolved. It's strategically located near the city center, close to cafes, restaurants, and eateries. It's just a short walk to Tata Bakery & Eatery and a street food stall.

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Accommodation's Reply

05 Jun 2026

Thank you, Ms. Magdalena M., for your 9.1 rating and for taking the time to share your feedback and suggestions for Xtra Hotel Bengkulu. We apologize for the complaints you experienced, such as the leaking air conditioning issue, during your stay at Xtra Hotel Bengkulu, and we will promptly address these concerns to ensure you do not encounter any similar problems during your future stays. Thank you for choosing Xtra Hotel Bengkulu as your accommodation choice in Bengkulu. If you have any further complaints, reviews, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. The management of Xtra Hotel Bengkulu looks forward to welcoming you again in the near future. Have a great day! Sincerely, The Management, Xtra Hotel Bengkulu

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Yosi F. s.

10.0

/10

Reviewed 14 week(s) ago

If there was a swimming pool it would probably be better.

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1 people find it helpful

Accommodation's Reply

05 Jun 2026

Thank you, Ms./Mrs. Yosi F.S., for choosing Extra Bengkulu Hotel as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are invaluable in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We look forward to welcoming you back to Extra Bengkulu Hotel again. Sincerely, The Management Team, Extra Bengkulu Hotel

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K***i

6.8

/10

Reviewed 18 week(s) ago

The hotel is under renovation, parking is far from the hotel entrance, and the wifi signal in the rooms is not very good.

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1 people find it helpful

Accommodation's Reply

02 May 2026

Thank you, ke*i, for your 6.8 rating and for taking the time to share your feedback and suggestions for Xtra Hotel Bengkulu. We apologize for the complaints you experienced during your stay, such as the parking being far from the hotel entrance and the poor Wi-Fi signal in your room. We will take immediate action to address these issues so that no further problems or complaints will arise during your future stays at Xtra Hotel Bengkulu. Thank you for choosing Xtra Hotel Bengkulu as your accommodation destination in Bengkulu. If you have any further complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 08*555. The management of Xtra Hotel Bengkulu looks forward to welcoming you back to Xtra Hotel Bengkulu again in the near future. Happy Eid! Sincerely, The Management of Xtra Hotel Bengkulu

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Yosi F. s.

10.0

/10

Reviewed 20 week(s) ago

Everything was okay, but it took a long time to refill breakfast, so we ate whatever we had.

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1 people find it helpful

Accommodation's Reply

20 Apr 2026

Thank you, Mr. Yosi F. S., for your 10.0 rating and for taking the time to share your feedback and suggestions for Xtra Hotel Bengkulu. We apologize for the complaints you experienced during your stay, such as the long wait for breakfast replenishment, and we will address these issues immediately to ensure you do not encounter any similar problems in the future. Thank you for choosing Xtra Hotel Bengkulu as your accommodation choice in Bengkulu. If you have any further complaints, reviews, or suggestions, please contact our customer service team via WhatsApp at 0812.7300.5555. The management of Xtra Hotel Bengkulu looks forward to welcoming you back again in the near future. Have a great day! Sincerely, The Management of Xtra Hotel Bengkulu

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a***i

Staycation

9.7

/10

Reviewed 22 week(s) ago

The hotel staff was very friendly and helpful at check-in.

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Accommodation's Reply

15 Apr 2026

Thank you, a*i, for choosing Xtra Hotel Bengkulu as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are very important to us in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We hope to welcome you back to Xtra Hotel Bengkulu again. Sincerely, The Management Team, Xtra Hotel Bengkulu

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N***e

10.0

/10

Reviewed 23 week(s) ago

Every check-in was well-attended and didn't require a long wait. Room amenities were complete, including clothes hangers, refreshments (tea, coffee), and mineral water. Room rates were also very affordable, especially since I preferred booking through the app for a lower price. Furthermore, the hotel's strategic location in the city center makes it easy to get close to the city center.

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2 people find it helpful

Accommodation's Reply

28 Mar 2026

Thank you, N*e, for choosing Xtra Hotel Bengkulu as your accommodation in Bengkulu and for taking the time to write a review. Your reviews and feedback are very important to us in improving the quality, comfort, and service of our hotel. If you have any complaints, criticisms, or suggestions, please contact our customer service team via WhatsApp at 0812 7300 5555. We hope to welcome you back to Xtra Hotel Bengkulu again. Sincerely, The Management Team, Xtra Hotel Bengkulu

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Xtra Hotel Bengkulu

Overall Ratings & Reviews Xtra Hotel Bengkulu

8.4

8.3

8.1

8.5

8.3

Traveler Reviews Xtra Hotel Bengkulu