G
Guest
Business
5.7
/10
Reviewed 1 week(s) ago
On August 9, 2026, I stayed. When I wanted breakfast, we were moved to a room near the swimming pool (due to restaurant renovations), which was very uncomfortable, dirty, and smelly. During my stay, I upgraded to a deluxe room, and the upgrade included breakfast, but the receptionist hadn't noted it, so when I ate, they charged me. If the food was decent, we wouldn't mind paying any amount. But the food presentation was completely inadequate, and the menu was far from adequate. There are warungs on the side of the road that are more suitable. Very disrespectful to guests.
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Accommodation's Reply
14 Aug 2026
Thank you for your review and feedback. We apologize for any inconvenience you may have experienced regarding the facilities, services, and amenities in our rooms. We have taken your feedback into consideration to improve our services in the future. We hope to welcome you back again for an even more comfortable experience. 🙏
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