Easy access, clean and friendly service

The breakfast menu is less varied

Friendly staff, first experience staying at the Emerald hotel, the hotel room was very clean.

Friendly service & clean, comfortable room

Friendly staff, clean rooms, good food, but the menu is very standard.

The hotel's location is strategic, close to hospitals, culinary attractions, and the business center. The staff is incredibly friendly and helpful, making it feel like home. The rooms and hotel grounds are clean and well-maintained.

The hotel is clean and the service is good. The hotel is across from the Royal restaurant.

It's cool to be able to upgrade to the upper room type, thanks Emerald

Overall it was pretty good and nice location. Nearby a delicious restaurant named Royale. Definitely next time I’ll be back again to stay at Emerald 😁

Overall, it is a great stay and feels like home.

The room is clean and comfortable, only the hot water in the bathroom doesn't work and the breakfast menu needs to be added.

During my stay, the service was very good, the cleanliness was also good

when I want to add another day, I've checked in twice and it's always full

The bed was incredibly comfortable, with pillows and bolsters that made for a restful sleep. Luckily, we were given non-smoking rooms, as the first-floor rooms reeked of cigarette smoke. Thank you for a clean and comfortable place.

Very friendly and helpful staff

Needs to have more power points, but otherwise an enjoyable and comfortable stay.

Clean hotel, friendly staff. I stay here every time I go to Ternate.

Highly recommended hotel in Ternate.. Best hotel

The hotel room was clean, spacious and the hotel staff was very helpful.

Nice, comfortable, clean, close to places to eat.