Overall Ratings & Reviews Quest Hotel Balikpapan by ASTON

Dear Valued Guest, Thank you so much for your kind review and perfect rating! We’re delighted to hear that your stay with us went smoothly — from the fast check-in to receiving the room as requested. It’s always a pleasure to welcome families, and we’re happy to know your staycation, even for one night, was a good one. We look forward to your next visit — hopefully for a longer stay! Warmest regards, Hilda Nidya Sari General Manager

Dear Ms. Mahdalena, Warm greetings from Quest Hotel Balikpapan. Thank you for taking the time to share your review and for the perfect 10.0 rating! We’re so glad to hear that you felt welcomed by our friendly staff and experienced a smooth check-in process. It's also wonderful to know that you found the atmosphere at our hotel comfortable, especially during your medical travel. Your feedback truly encourages us to keep providing a warm and pleasant stay for all our guests. We hope to welcome you back again soon at Quest Hotel Balikpapan, and we wish you continued health and wellness. Warm regards, Hilda Nidya Sari General Manager

Dear Ms. Yanie A, Warm greetings from Quest Hotel Balikpapan. Thank you so much for your continued trust and for choosing to stay with us whenever you're in Balikpapan. We’re truly grateful for your kind words—knowing that you enjoy our fast check-in and check-out process, comfortable rooms, delicious food, and friendly team means a lot to us. Your loyalty and appreciation are the greatest compliments we could receive. We will continue doing our best to make each of your stays just as pleasant and memorable. Looking forward to welcoming you back again soon at your second home in Balikpapan. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan! Thank you very much for your perfect rating and thoughtful feedback. We’re glad to hear you enjoyed our strategic location in the city center and inside the mall area. We truly appreciate your encouraging words about our service, and we are committed to maintaining and continuously improving the excellent service you experienced. We look forward to welcoming you back again soon. Warm regards, Hilda Nidya Sari General Manager

Dear Mr. Kamaruddin, Warm greetings from Quest Hotel Balikpapan! Thank you very much for your perfect rating and kind words. We’re truly pleased to know that you found our team friendly and our service to your satisfaction. Your appreciation means a lot to us and motivates the entire team to continue delivering heartfelt hospitality to all our valued guests. We look forward to welcoming you back again in the near future. Warm regards, Hilda Nidya Sari General Manager

Dear Mr./Ms. A***i, Warmest greetings from Quest Hotel Balikpapan! Thank you for your perfect rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location, the nearby entertainment and food options, as well as the beautiful sea view from our hotel. Your kind words truly mean a lot to us, and we hope to welcome you back for another memorable stay soon. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan! Thank you very much for staying with us and for sharing your experience during your recent visit. We’re pleased to know that you had a restful stay, enjoyed our complimentary welcome fruit, in-room snacks, and convenient location with free parking. We truly appreciate your understanding regarding the sea view request. While we do our best to fulfill all guest preferences, some requests are subject to availability. We apologize for the unexpected balcony view and any discomfort it may have caused. We hope to welcome you again in the future with a more memorable view and even better experience. Warm regards, Hilda Nidya Sari General Manager

Dear Mr./Ms. A***i, Warm greetings from Quest Hotel Balikpapan! Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay with us, especially our warm and friendly service, clean and comfortable rooms, and our strategic location within a large shopping mall complex. Your feedback motivates us to continue delivering memorable stays to all our guests. We truly look forward to welcoming you again on your next leisure trip to Balikpapan. Warm regards, Hilda Nidya Sari General Manager

Dear Ms. Robiatul A., Warm greetings from Quest Hotel Balikpapan! Thank you for choosing to stay with us and for sharing your thoughtful feedback. We're pleased to hear you enjoyed our strategic location next to Pentacity Mall, the smooth check-in and check-out experience, and the delicious breakfast selection. We're also glad the parking voucher and late check-out after Dzuhur were helpful for you. We apologize that your request for a connecting and non-smoking room could not be fulfilled due to limited availability, but we're happy to hear our team’s pre-treatment of the room helped make your stay more comfortable. We hope to welcome you back soon and provide an even better experience on your next visit. Warm regards, Hilda Nidya Sari General Manager

Dear Ms. Salbiyah, Warm greetings from Quest Hotel Balikpapan! Thank you for your continued trust in staying with us. We’re delighted to know you enjoyed the relaxing atmosphere, our friendly service, and especially our affordable and tasty Americano! It’s always a pleasure to welcome you back, and we look forward to your next visit. Warmest regards, Hilda Nidya Sari General Manager

Dear Mr. Hendra A. C. S., Warm greetings from Quest Hotel Balikpapan! Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear you had a pleasant experience, enjoyed our clean environment, and found the breakfast to your liking. Your satisfaction is our motivation, and we look forward to welcoming you again on your next visit to Balikpapan. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan! Thank you for taking the time to share your experience. We’re pleased to know that you found our location convenient and close to the city center and shopping mall. We truly value your feedback regarding the breakfast, especially about the potato wedges and bread topping containers. Please be informed that we have already followed up with our F&B team regarding the cleanliness of the containers and taken corrective action to ensure better hygiene and presentation moving forward. Your input helps us maintain our service quality, and we look forward to welcoming you back for an improved experience. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan! Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our delicious food and room facilities. Your satisfaction is our priority, and it’s wonderful to know we were able to meet your expectations. We truly appreciate your support and look forward to welcoming you back in the near future. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan! Thank you for the perfect rating and for sharing your feedback. We’re glad to know you enjoyed the convenience of our location—close to the mall and the city center—making it ideal for business travelers like yourself. It was a pleasure having you with us, and we look forward to welcoming you again on your next visit to Balikpapan. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan. Thank you for taking the time to share your feedback. We’re delighted to hear that you found our location within Balikpapan Superblock to be convenient and strategic. It’s true—being just steps away from major malls and amenities makes it easy for our guests to enjoy their stay without having to travel far. We truly appreciate your trust in choosing our hotel for your business trip and hope to welcome you back on your next visit to Balikpapan. Warm regards, Hilda Nidya Sari General Manager