Dear Ryan, Thank you for your review. We apologize for the inconvenience you experienced regarding the dirty linens and malfunctioning air conditioning, which certainly did not meet the comfort standards we expect from all our guests. We will follow up on this with our housekeeping and maintenance teams immediately to ensure that the cleanliness of your room and the functioning of the air conditioning are properly maintained in the future. Thank you for your understanding, and we hope to provide you with a better experience on your next stay. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Mr. Davy C.Y., Thank you for your review. We are delighted to hear that you found our staff friendly, helpful, and responsive throughout your stay. This encourages us to continue striving for the best possible service. We apologize for the inconvenience caused by the unavailability of our bellhop service upon your arrival. Your feedback remains important to us as we work to improve our services during peak periods in the future. Thank you for your understanding, and we look forward to welcoming you back for an even better experience. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with the service from our restaurant team, especially during breakfast. We will forward your compliments to the relevant team to motivate us to continue providing the best service. However, we apologize for the unpleasant experience with the front desk team. The attitude you experienced did not reflect the standard of service we expect. Your feedback is important for us to consider and improve, particularly in areas of hospitality and communication with guests. Thank you for sharing this with us. We hope to provide a better experience on your next visit. Sincerely, Evi A. R - Assistant Front Desk Manager

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We are committed to providing the best service to all our guests and ensuring a memorable experience every time. We look forward to welcoming you back to Aston Inn Rembang again. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Ms. Arie P. G, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We strive to provide the best service to all our guests and always offer a memorable experience. We hope to welcome you back to Aston Inn Rembang again. Sincerely, Evi A. R - Assistant Front Office Manager

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We are committed to providing the best service to all our guests and ensuring a memorable experience every time. We look forward to welcoming you back to Aston Inn Rembang again. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Valued Guest, Thank you for your review. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of the restroom and the breakfast variety not meeting your expectations. Your feedback regarding the availability of fruit and salad will be taken into consideration for future improvements. We are committed to continuously improving the quality of our service and comfort to provide a better stay for all our guests. We greatly appreciate your feedback and hope to welcome you back with an even more satisfying experience in the future. Sincerely, Evi A. R - Assistant Front Office Manager

Dear Mr / Mrs, Thank you very much for your kind review. We are truly delighted to learn that you had a pleasant experience during your stay at our hotel. It is always our commitment to provide the highest level of service and to ensure that every guest enjoys a memorable stay. We sincerely look forward to welcoming you back to Aston Inn Rembang in the near future. Warm regards, Evi A.R - Asst Front Office Manager

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We are committed to providing the best service to all our guests and ensuring a memorable experience every time. We look forward to welcoming you back to Aston Inn Rembang again. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Gentlemen/Ladies, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We are committed to providing the best service to all our guests and ensuring a memorable experience every time. We look forward to welcoming you back to Aston Inn Rembang again. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Mr. Sukamto T, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We strive to provide the best service to all our guests and always offer a memorable experience. We hope to welcome you back to Aston Inn Rembang again. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Valued Guest, Thank you for sharing your experience staying at Aston Inn Rembang. We apologize for the inconvenience you experienced with our mattress during your stay. This incident does not reflect our service standards. We will be conducting new team training to prevent such incidents from happening again. Thank you for helping us continuously improve the quality of our service. We hope you will give us the opportunity to provide better service on your next stay. We look forward to welcoming you back. Sincerely, EV A.R. - Assistant Front Office Manager

Dear Mr. Acep M, Thank you for your review. We are delighted to hear that you had a positive experience at our hotel. We strive to provide the best service to all our guests and always offer a memorable experience. We hope to welcome you back to Aston Inn Rembang again. Sincerely, Evi A. R - Assistant Front Office Manager

Dear Guest, Thank you for staying with us and taking the time to write a review. We appreciate your feedback. We apologize for the inconvenience caused by the TV and phone outages. Your valuable feedback will help us improve our service. We will continue to monitor the situation and try to prevent the same problem from happening again. We hope this incident will not affect your trust in us. We will work hard to improve. We sincerely hope to welcome you back again. Thank you. Evi A. R, Assistant Front Office Manager

Dear Sir/Madam, Thank you for your review. We are delighted that you had a pleasant experience at our hotel. We are committed to providing the best service and memorable experiences to all our guests. We look forward to welcoming you back to Aston Inn Rembang again. Best regards, AV A.R. - Assistant Front Desk Manager

Widijatmoko, thank you for your valuable review. We're glad you enjoyed your stay at our hotel. We always strive to provide our guests with the best service and a pleasant experience. We look forward to welcoming you back to Aston Inn Rembang. Thank you. Evi A. R - Assistant Front Office Manager

Dear Sir/Madam, Thank you for your review. We are delighted that you had a pleasant experience at our hotel. We are committed to providing the best service and memorable experiences to all our guests. We look forward to welcoming you back to Aston Inn Rembang again. Best regards, AV A.R. - Assistant Front Desk Manager