Overall Ratings & Reviews Aston Lampung City Hotel

Not bad for just stopping by, worth the price. Thank you

The water heater is dead. I tried to call room service but the phone was dead.

The room is clean, the staff is friendly, and the view is really great.

Very nice. As requested, a mattress with 2 beds. The best view is also surrounded by city views ending in the sea. Got it on the 7th floor so just go up to the rooftop for the sea view. Too bad it's not documented. The breakfast is delicious and kids friendly. The pool is clean every day. Awesome 👍🏻

need attention to cleanliness of the room, glasses, jars, teapots, blurry TV channels, for traveloka it is better not to display smoking and non-smoking room options if the hotel only has 1 unit available as explained by the reception so that the room is forced to be downgraded.

quite helpful for resting, the room is spacious and at breakfast, the food is varied...

The hotel staff are friendly both at the front desk and in the restaurant, and the service is fast.

Clean, tidy, satisfactory service.

The best choice for staying in Bandar Lampung, affordable area, save for children, hotel facilities are quite suitable for the budget and of course can be recommended again for families.

overall was ok. the amenities especially for shampoo & soap, it’s better to separate them instead of being 2 in 1.

Nice hotel, great price. Ms. Mei, the receptionist, was very friendly. The best.

I was disappointed staying here. The hotel wasn't very comfortable, especially the swimming pool. There was sand on the bottom of the pool, and the changing and shower rooms were also poorly maintained. The staff at the reception were also unfriendly.

comfortable and peaceful, there is a rotop that can see the surrounding area

The staff are friendly, the breakfast is quite good, but the bathroom is a bit smelly, either from the toilet or the water.

It's best to book well in advance because same-day check-in is difficult. Make sure you don't arrive during critical power outage seasons, as the power outage delays are quite worrying. I didn't book breakfast because it was just a short layover. Compared to booking with the Accor group, a little extra would get me a suite at Aston, which is pretty good, as long as it's only a one-time visit. If it's a longer stay, I'll have to think about it.

The bed, cover, and bedding were faded, with dirty spots and dust. The room smelled bad during our visit. Each room should also have free bottled water, not the gallons found on each floor.

Good service. Clean rooms. Delicious breakfast.

HIGHLY DO NOT RECOMMEND! DISAPPOINTMENT From the moment I arrived at the reception, they were rude and unhelpful. The reception staff's communication skills needed to be improved, including system details. They didn't understand occupancy rates and extranet management. They couldn't handle complaints, but instead got angry (both Mr. Aldi and the rude girl on the afternoon shift). They had no knowledge of guests, saying things like "I'll help you, sorry, yes, thank you." The information stated that I was getting a room with a view on the 3rd and 2nd floors, but it was blocked by the iron icon. For a 4-star Aston hotel, room #501 on the 5th floor had two torn towels! In room #316, the toilet was crusty with soap, there were no torn towels, the toilet glass was moldy, and the toilet door was falling off. However, I was greatly helped by the bellboy and housekeeping who quickly helped my family who were confused about directions, helped deliver snacks, and took the initiative to quickly provide drinks from the dirty, moldy glass dispenser! It should be repaired immediately because this Aston Lampung City hotel is 4 stars but in reality the facilities and services are actually less than a budget hotel like Fave or Ibis🙏🏻

good place in the middle of the city bed is not comfortable

First, the cleanliness of the room, when I entered the room there were still lots of hairs in every corner, the door to the room was dusty inside and out. Second, the wifi was super slow, the water heater was broken, the refrigerator was broken, and third, the atmosphere was a bit creepy in the hallway and bathroom.