Dear Valued Guest, Thank you for staying with us and thank you for your helpful feedback! We apologize for any inconvenience you experienced, particularly regarding the air conditioning not being cool enough, which certainly did not meet our standards. We have forwarded this matter to the relevant department for investigation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel