7.8
Pleasant
From 98 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.6

Meal

7.2

Location

7.6

Service and Facilites

7.6

People often mention about Big Big Hotel
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Staff Friendliness (8)
Bedroom (7)
Wifi (5)
Bathroom (5)
Family Friendly (4)
Soundproof (4)
In-room Dining (4)
Activity Option (3)
Check-in/out Time (3)
Ambiance (3)
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Traveler Reviews Big Big Hotel

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40
Customer reviews
s***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Friendly hotel staff, clean rooms
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Accommodation's Reply
09 Apr 2026
Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards,ARIFUL
Antoni M.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 16 week(s) ago
Very good, personal comfortable bed, all working good.
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Accommodation's Reply
25 Jan 2026
Thanks a ton for the charming rating, We feel privileged to have honest feedback from you so we can work it out and reach a better level of expertise. Have a pleasant day! Regards, ARIFUL
p***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and very helpful. Food is provided. Thank you.
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1 people find it helpful
Accommodation's Reply
30 Dec 2025
Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards,FADHIL
D***e
icon-origin-TRAVELOKA
5.0
/10
Reviewed 26 week(s) ago
Moldy, dirty, holey residence, no refund accepted
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2 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
The room was clean. The water Heater was working good. Its suitable for family. The staff also friendly and assisted us with the transportation booking.
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Accommodation's Reply
27 Oct 2025
Thanks a ton for the charming rating, We feel privileged to have honest feedback from you so we can work it out and reach a better level of expertise. Have a pleasant day! Regards, ARIFUL
Mohd R. B. I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 29 week(s) ago
The location is stategic very close to the mosque, commercial lots as well as the ferry port.. It's a nice hotel with friendly staff and nice foods serve for our breakfast.. Will repeat to stay there again
1 people find it helpful
Accommodation's Reply
27 Oct 2025
Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, ARIFUL
Verified Traveler
icon-origin-TRAVELOKA
6.4
/10
Reviewed 31 week(s) ago
It's OK, there's no window and there's no hot water for showering, but it's okay for RM40++/night,
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Accommodation's Reply
06 Oct 2025
Thanks a ton for the charming rating,We feel privileged to have honest feedback from you so we can work it out and reach a better level of expertise. Have a pleasant day! Regards,ARIFUL
Misdi S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
quite satisfactory for a budget hotel
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Accommodation's Reply
22 Sep 2025
THANKS FOR YOUR FEEDBACK SIR,,WE HOPE YOU ARE HAPPY FOR OUR HOSPITALITY,,WE WISH SEE YOU SOON.
Misdi S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 40 week(s) ago
quite satisfactory for a budget hotel
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Accommodation's Reply
22 Sep 2025
THANKS FOR YOUR FEEDBACK SIR,,WE HOPE YOU ARE HAPPY FOR OUR HOSPITALITY,,WE WISH SEE YOU SOON.
J***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 43 week(s) ago
Bedroom got molds, holes, and spiders. Bedsheet and pillow were dirty, and got holes too. Moreover, i think it's not that soundproof as other rooms' voices are so loud. It's a no smoking hotel but smelled of cigarettes. Can connect wifi but it won't work haha. Overall, not so worth it for the price paid.
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Accommodation's Reply
22 Sep 2025
THANKS FOR YOUR FEEDBACK............................................................WE WILL LOOK AFTER IT.
Nina W. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 45 week(s) ago
Owner of hotel is friendly, we get upgrade room from the owner. The room is clean and cheap but the location to far.
1 people find it helpful
Accommodation's Reply
22 Sep 2025
THANKS FOR YOUR FEEDBACK SIR,,WE HOPE YOU ARE HAPPY FOR OUR HOSPITALITY,,WE WISH SEE YOU SOON.
Y***a
icon-origin-TRAVELOKA
6.0
/10
Reviewed 81 week(s) ago
I was given a room in which there was already another customer, after complaining he gave me another room
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2 people find it helpful
Accommodation's Reply
22 Sep 2025
THANKS FOR YOUR FEEDBACK SIR/MAM,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,WE WILL LOOK AFTER IT.
Diana C. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 96 week(s) ago
(+)* Deluxe rooms with cheap prices.* There is a mini playground, very suitable for those with small children.* The rooms are clean.* Large enough to open suitcases.* Hangers and mirrors are available in the room and bathroom.* Simple breakfast (milk, bread and biscuits).* Easy to get food. 5 minutes walk there is an Indian halal food restaurant, 10 minutes walk there is a Chinese restaurant, burger, mini market, order grab food for those who don't want to go out. shower gel, ear buds, brush teeth and toothpaste.* Last but not least, the receptionist named Eli was very friendly and helpful. (-)* the hot water in our room didn't work.* the pillow on the front chair smelled of slobber 😂.
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3 people find it helpful
Accommodation's Reply
04 Jul 2024
Hi Diana! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead.We are sorry to know the heater problem, now heater already repair and have a hot shower..Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards,ELLY
Diana N. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 128 week(s) ago
This hotel is highly recommended for families and couples. Close to restaurants and the room is comfortable 🫶.
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Yuli H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 129 week(s) ago
Rooms are very clean. The receptionist is very friendly. It's just a bit far from the Larkin terminal. As for hotels, everything is really ok.
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2 people find it helpful
Hawa M.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 140 week(s) ago
If you take a break for a while its OK, but for stay no. I ordered this hotel because I missed my flight, so I just slept for a while because the price was ok. The mattress has lots of stains. The wall looks like it's going to peel off. The bathroom is clean but slippery. Warm water works fine. Friendly staff.
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4 people find it helpful
Jackson W. S. L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 142 week(s) ago
This accommodation is great. But Wi-Fi, Sometimes it will discontinue, and sometimes Wi-Fi is good, and other is okay 👍.
3 people find it helpful
Andi I. a.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 145 week(s) ago
The room is small, stuffy because there is no window. Wifi is not good in the room, yeah according to the price.
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1 people find it helpful
Khairulddin
icon-origin-TRAVELOKA
8.5
/10
Reviewed 153 week(s) ago
Ni frills with basic amenities. Lift also available. Budget hotel yet comfortable.
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KNK T. A. T. S. B.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 182 week(s) ago
The hotel was very dirty, from walkway up to the room. Inside the room the toilet was ok, but the bed is smelly and dirty with hairs. Even the OYO pillow was smelly. I feel uncomfortable and itchy when I sit in the room.
3 people find it helpful
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