They say it's a 4-star hotel, but in my opinion it's a 2-star hotel. All the services are really bad, the receptionist is rude, the staff are poorly monitored, there's only 1 staff who I think is okay, his name is Indra, Indra's service is okay apart from that, there's nothing good in my opinion. The BF is also ordinary, there's nothing wow from a 4-star hotel. To book a room you have to request, whereas there shouldn't be a need to request if there is a room with 1 big bed, and another thing is the bathroom is also really bad, there is no spray, my child fell in the bathroom, there should be a spray, not all rooms are for adults only, there are small children too so my child fell from the bathroom and his forehead was bleeding. I've been here once and will never come here again.