Overall, besides the facilities and the convenience of borrowing plates which requires payment, there were no problems. However, for a hotel of 4-star caliber, charging for borrowing plates beyond the first one is quite embarrassing. Hopefully, this serves as an evaluation and improvement, not intended to criticize. Thank you.

One of my husband and I's favorite hotels, from the location and the comfortable atmosphere to the clean, tidy, and fragrant rooms. The friendly staff, and especially the sumptuous and delicious breakfast buffet. Everything was top-notch.

The best accommodation experiences always come from recommendations from friends and tour guides.

Very satisfying, have stayed here several times.

The staff is very friendly, I am a regular customer at this hotel, very satisfied.

2026 is my second year participating in the Pocari Sweat Run in Mandalika, Lombok. I always stop by and stay at the Astoria every year. The hotel is comfortable, the view is great, there is a coffee shop in front, check-in is flexible, you can check in at 12:30, the service is the best, the front office is friendly, the rooms are clean and comfortable. The best Astoria mah 🫶🏻

The staff service is very good, responsive, and full of smiles.

Service, facilities, staff, and food are all good. It's a bit far from the city center, but it's very good.

The hotel staff is friendly and the food is delicious.

It's a great stay here. The facilities are great, there's a gym. There's a wide variety of food, and it's really satisfying.

The environment is very pleasant and the breakfast has a lot of variety.

The hotel was very comfortable and clean. The breakfast was also varied. If I go to Lombok again, God willing, I'll stay here again.

The hotel staff is friendly, the hotel is also clean and comfortable.

The hotel is clean, comfortable, and the hotel staff is friendly.

Too much

The best service hotel in Mataram

I was very satisfied staying here, the staff were friendly, the room was spacious, and the breakfast was delicious.

Clean and strategic location.

It was amazing, I had to come back and stay again.

Good and friendly service, spacious rooms, complete breakfast.