Overall Ratings & Reviews Papaho Hotel

Traveloka (3,586)
Other sources (3)
9.1
Exceptional
From 3,586 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

9.2

Location

9.3

Service and Facilites

9.1

People often mention about Papaho Hotel
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Ambiance (192)
Bedroom (181)
Staff Friendliness (166)
Distance to City Center (161)
Bathroom (154)
Hotel Area (150)
Room Space (134)
Accessibility (131)
Check-in/out Time (96)
Soundproof (94)
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Traveler Reviews Papaho Hotel

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Customer reviews
A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
It's really worth it, the room is clean, comfortable and the service is good!! Great
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A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Strategic location, very good comfort.. Thanks
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Clean rooms and nice, responsive staff.
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Aldo
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
Comfortable, good service, nice room, very good location
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A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 day(s) ago
The hotel staff was friendly, there were only a few inconveniences during the stay, 'cleanliness'. The sink was leaking, the bedsheets had stains, there were insects flying around, I don't know what kind of insects 'like flies but not flies', when finished cleaning the 'floor' smelled probably because the mop was not cleaned. Oh yes, regarding the SOP 'updating access cards' if staying more than one day should also be explained at the beginning when checking in. But even so, thank you to all the staff for being very responsive when needed even though it was already late at night. Oh yes, the complaints were not all even, maybe because of the selection/location/whatever that is, lol. Thank you also to the receptionist who offered to check in early and was sensitive to customers.
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1 people find it helpful
Andriana H.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 day(s) ago
The staff was friendly, the Wi-Fi signal was good. But when we arrived, the lobby smelled of cigarette smoke and was really stuffy (there's no AC in the lobby). When we entered the room, we felt uncomfortable, the sheets didn't smell good at all, the towels were damp, the floor was really dusty, we even mopped it, and the water from the mop was really brown, and the left side of the bed was really dusty. On the second day, the bed was made, the towels were changed, and we checked the left side of the bed, which was dusty. Hopefully, the cleanliness can be improved, I feel sorry for those who bring small children :(
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A***a
icon-origin-TRAVELOKA
5.7
/10
Reviewed 5 day(s) ago
The staff is friendly, the Wi-Fi signal is strong, the AC is cold and leaks. But when we arrived, the lobby smelled of cigarette smoke and was really stuffy (there is no AC in the lobby). When we entered the room, I felt uncomfortable, the sheets had no scent at all, the towels were damp, the floor was really dusty, until we mopped it, and the water from the mop was very brown, and the left side of the bed was really dusty. The second day there, the bed was made, the towels were changed, and we checked the left side of the bed, which was dusty. Hopefully the cleanliness can be improved, I feel sorry for those who bring small children :(
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f***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Clean room, friendly staff. Everything is ok.
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M***e
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 day(s) ago
The receptionist was nice and friendly. Not a staycation option, just a place to sleep. The hotel needs some maintenance and improvements.
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S***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
The air was hot from entering the hotel to the room, the service was not satisfactory, taking the emergency stairs, the elevator was broken, the lights were dimly flickering, there were no hotel slippers, the water kettle when there was water was dirty and dusty, the AC was not cold.
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1 people find it helpful
H***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 1 week(s) ago
Please improve the hotel's services and facilities to ensure guest satisfaction. Thank you.
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Eka
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
The water, the shower was small, the bed was itchy and hard, and it smelled a bit musty. Overall, it was uncomfortable. On a scale of 1 to 10, this gets 3 points.
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Fany S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Good, clean, comfortable... Good service
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1 people find it helpful
Mardianah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, comfortable room, top notch papaho
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2 people find it helpful
u***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean and comfortable, cheap, suitable for staycation
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Siti N. A.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Comfortable.. Very good, good service.
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1 people find it helpful
Mustakim P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean, comfortable room. Top that papaho
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Olga F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Clean, comfortable and convenient room
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1 people find it helpful
Krisna M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice room, cool, friendly staff, top deh papaho
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2 people find it helpful
D***n
icon-Transit
Transit
icon-origin-TRAVELOKA
8.0
/10
Reviewed 4 week(s) ago
The room is too dusty and damp
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