Hotel Sutan Raja Manado

Explore Hotel Sutan Raja Manado
8.9
Very Good
From 3,688 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.6

Location

8.8

Service and Facilites

8.6

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Accessibility (32)
Ambiance (32)
Surroundings (31)
Hotel Area (30)
Staff Friendliness (29)
Bedroom (29)
Room Space (28)
Taste (28)
Bathroom (27)
Family Friendly (25)
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Traveler Reviews Hotel Sutan Raja Manado

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Everyone is friendly, but perhaps you could pay more attention to the fact that the room AC is not cold enough.
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Oxta R.
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Business
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10.0
/10
Reviewed 3 week(s) ago
Everyone is friendly.. The food is delicious
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
Reception is friendly but a bit lacking in attention to detail
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O***a
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Leisure
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9.4
/10
Reviewed 6 week(s) ago
It's good, but during breakfast, I brought my mother and my 8-month-old child, and the waiter at the restaurant counter didn't allow me to sit at the dining area. Since breakfast was only for 2 people, my mother and child weren't allowed to enter, they could only wait sitting on the lobby sofa. I wanted to complain at that time, but my position also works in the service department. Maybe it would be an addition for the lady who receives the breakfast, give a little policy to the customers, especially if they bring a small baby under 1 year old, they just sit there to accompany their mother and father without eating, and their grandmother also just carries the baby. It won't reduce your salary a bit if you help someone once in a while with your own personal policy. Thank you
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Verified Traveler
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10.0
/10
Reviewed 6 week(s) ago
Friendly hotel staff, always smiling and greeting. Delicious breakfast, comfortable rooms, and a clean children's play area.
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S***l
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Business
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9.1
/10
Reviewed 8 week(s) ago
The reception staff and service at the restaurant, including the housekeeping staff, were very satisfactory.
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Irene R. G.
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8.5
/10
Reviewed 12 week(s) ago
An old hotel that is quite clean. The staff are friendly. The rooms are quite clean, the food is delicious, especially the sus.
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D***a
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6.5
/10
Reviewed 12 week(s) ago
The pillow was thin and dirty, so I'd rather have my pillow at home. The room wasn't soundproof either. You could hear the people next to you talking. So, I was grateful for the more comfortable pillow and room.
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Riswandy
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9.7
/10
Reviewed 17 week(s) ago
Very good service and hotel atmosphere
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N***l
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Leisure
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8.5
/10
Reviewed 17 week(s) ago
the room is big, the pool is also big.
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R***d
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5.7
/10
Reviewed 18 week(s) ago
Checked in at 11 PM, booked 2 rooms, requesting a connecting door. 1. The connecting door wouldn't open. 2. There was no hot water in the shower/sink. 3. There were stains on the sheets. 4. The TV screen in one of the rooms was broken/cracked. 5. The dividing plate between the ceramic tile floor and the carpet floor was loose, making it dangerous, especially for children.
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2 people find it helpful
C***y
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Leisure
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6.1
/10
Reviewed 19 week(s) ago
There is no air conditioning in the hotel lobby. They pushed us away for massages as the staff said it’s very hot inside due to an AC issue. There was a lizard in the coffee area of the room. I need to tell the hotel three times just to get rid of the lizard and change the cups. It could be better.
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P***u
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Staycation
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10.0
/10
Reviewed 24 week(s) ago
The hotel staff is very friendly from check in/out time as well as other staff.
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1 people find it helpful
Yessy R.
icon-Staycation
Staycation
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8.5
/10
Reviewed 24 week(s) ago
The hotel atmosphere is far from noise so that guests can sleep soundly, and guests are also enchanted by the very beautiful view👍
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R***o
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Transit
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9.4
/10
Reviewed 28 week(s) ago
Comfortable, good service, spacious parking.
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Accommodation's Reply
01 Nov 2025
Dear R***o. Greetings from Sutan Raja Hotel Manado. It is our greatest pleasure to read that you had enjoyed your stay at Sutan Raja Hotel Manado and that our services and facilities exceeded your expectations. I look forward to welcoming you back and to enjoy another wonderful experience with us. Yours sincerely. Richardo Sitorus. General Manager
P***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 39 week(s) ago
This is my second time staying here, and this time I tried a larger room. The room was okay👍 but it wasn't soundproof, the noise from the noisy neighboring rooms was really audible. The breakfast menu was great👍 according to my taste. The downside was the distance to the pool.
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2 people find it helpful
Accommodation's Reply
19 Aug 2025
Dear P***a Greetings from Sutan Raja Hotel Manado It is our greatest pleasure to read that you had enjoyed your stay at Sutan Raja Hotel Manado and that our services and facilities exceeded your expectations. I look forward to welcoming you back and to enjoy another wonderful experience with us. Yours sincerely Richardo Sitorus General Manager
K***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 41 week(s) ago
Disappointing, smelly water, leaking toilet, AC not cold and staff not very helpful
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Accommodation's Reply
19 Aug 2025
Dear K***i Greetings from Sutan Raja Hotel Manado First of all i would like to thank you for taking the time for review Sutan Raja Hotel Manado. Please accept our sincere apologize for inconvenience that happened during your stay. We are disappointed to hear about your experience, thank you for the positive comments and rest assured your feedback will be forwarded to the appropriate department heads for further review I look forward to welcoming you back and to enjoy another experience with us, please do not hesitate to reach out to us as we are here to serve you Yours sincerely, Richardo Sitorus General Manager
K***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 41 week(s) ago
Disappointing, smelly water, leaking toilet, AC not cold and staff not very helpful
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Accommodation's Reply
19 Aug 2025
Dear K***i Greetings from Sutan Raja Hotel Manado First of all i would like to thank you for taking the time for review Sutan Raja Hotel Manado. Please accept our sincere apologize for inconvenience that happened during your stay. We are disappointed to hear about your experience, thank you for the positive comments and rest assured your feedback will be forwarded to the appropriate department heads for further review I look forward to welcoming you back and to enjoy another experience with us, please do not hesitate to reach out to us as we are here to serve you Yours sincerely, Richardo Sitorus General Manager
K***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 41 week(s) ago
Disappointing, smelly water, leaking toilet, AC not cold and staff not very helpful
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Accommodation's Reply
19 Aug 2025
Dear K***i Greetings from Sutan Raja Hotel Manado First of all i would like to thank you for taking the time for review Sutan Raja Hotel Manado. Please accept our sincere apologize for inconvenience that happened during your stay. We are disappointed to hear about your experience, thank you for the positive comments and rest assured your feedback will be forwarded to the appropriate department heads for further review I look forward to welcoming you back and to enjoy another experience with us, please do not hesitate to reach out to us as we are here to serve you Yours sincerely, Richardo Sitorus General Manager
K***i
icon-origin-TRAVELOKA
6.6
/10
Reviewed 41 week(s) ago
Disappointing, smelly water, leaking toilet, AC not cold and staff not very helpful
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Accommodation's Reply
19 Aug 2025
Dear K***i Greetings from Sutan Raja Hotel Manado First of all i would like to thank you for taking the time for review Sutan Raja Hotel Manado. Please accept our sincere apologize for inconvenience that happened during your stay. We are disappointed to hear about your experience, thank you for the positive comments and rest assured your feedback will be forwarded to the appropriate department heads for further review I look forward to welcoming you back and to enjoy another experience with us, please do not hesitate to reach out to us as we are here to serve you Yours sincerely, Richardo Sitorus General Manager
Number of reviews per page
20
40