Overall Ratings & Reviews Ubud Hotel & Cottages Malang

The staff was very friendly, even though we took the shuttle back and forth, they still provided friendly service. Especially since I brought my little one with me, he was very happy to take the shuttle back and forth between the parking lot and the restaurant. When my husband parked the car, he intended to walk to the room, but instead he was picked up by the shuttle. The breakfast food was also varied.

It's special here. This is my third time here. And I'm always happy, I'll never regret it. Especially this time, I got an upgrade to my room type without any additional charges. Wow, I'm so happy. Thank you Ubud Hotel and Cottages ❤ I'll be back again

I stayed here for 4 days.. oh yes, it is not recommended for pregnant women or the elderly because there is no elevator and the stairs are very steep 😭 I stayed here and my legs were sore, I didn't know that the hotel had a room downstairs via steep stairs, and I couldn't request a room change, the view and ambiance of the hotel are indeed good and quiet like the ambiance of Bali, the hotel's theme has many stairs because of the natural theme and the condition of the building's land which is like a valley, there is a river and the sound of the river water gives a calm impression and refreshes the mind wkwkwkwk.. When I first checked in, the condition of the sheets and bedcover in my room was dirty, because I was disgusted so I requested to change the sheets, and the staff responded well even though it took a while to change them.. For breakfast, the menu was standard and not very varied, but the mendoan was delicious, plus because the breakfast view was beautiful, the lack of variety was forgivable 😂

I stayed here for 4 days.. oh yes, it is not recommended for pregnant women or the elderly because there is no elevator and the stairs are very steep 😭 I stayed here and my legs were sore, I didn't know that the hotel had a room downstairs via steep stairs, and I couldn't request a room change, the view and ambiance of the hotel are indeed good and quiet like the ambiance of Bali, the hotel's theme has many stairs because of the natural theme and the condition of the building's land which is like a valley, there is a river and the sound of the river water gives a calm impression and refreshes the mind wkwkwkwk.. When I first checked in, the condition of the sheets and bedcover in my room was dirty, because I was disgusted so I requested to change the sheets, and the staff responded well even though it took a while to change them.. For breakfast, the menu was standard and not very varied, but the mendoan was delicious, plus because the breakfast view was beautiful, the lack of variety was forgivable 😂

Sounds from the other room too loud, i asked help to the receptionist to alert the other room to quiet i just want too sleep in the middle of the night and they don’t do that

The check-in process was very easy & the service was very satisfying.

It's okay, but the bathroom cleanliness is lacking, there are many stains in the bathroom which I think should be replaced/upgraded again. And for breakfast food variations are lacking and the taste is also lacking, the receptionist and restaurant service is good, thank you

The hotel staff was friendly. It turns out there are two hotel locations. The classic, old building. But since it was full when we checked in that day, it didn't feel intimidating.

Good service, clean rooms, 2 stars are like 4 stars, highly recommended... Deluxe Classic is really good. Spacious rooms are complete

Friendly staff, nice hotel, cheap price, can get discount

The surrounding environment is quite quiet, the AC is cold, the room is spacious, you can make your own coffee and tea, the bathroom has a shower and bathtub which is very comfortable because it is not slippery, plus long legs like mine are enough ❤️

A comfortable place to rest....

Not bad. It's only about a 5-minute walk out of the alley. It's already a culinary center.

A very comfortable and peaceful place to stay.

Too traditional for me. Even the smell like grandma's house.

When I stayed there, there were three groups: one from a tour and travel group (mostly Indian), one from a family gathering, and another from a corporate gathering. This resulted in me being upgraded to a remote room located underground (-2 floors from the ground/lobby). It was very tiring and took time to get to the lobby to get out of the hotel's remote and remote environment. The room was clean and spacious, but very minimally equipped (no hangers in the bathroom, and the amenities were also basic). My biggest regret was the lack of an elevator and the steep and numerous stairs. So, this hotel seems okay for group gatherings, but less suitable for business travelers with high mobility and needing quick access.

The hotel restaurant staff were less than communicative. When I asked what room I was in, I said it was my room. I thought they were going to take it or something else, but they left it and there was no confirmation. There was also an iron in the app. I asked the receptionist and they told me to wait. But after almost half an hour, I was contacted and told they didn't have an iron because they were short of irons.

good.. but they should give you a lift, it's tiring going up and down the stairs

the bedroom and bathroom are dirty. the blanket is full of dust and the pillows smell, the bathroom also smells. the room lights are too dark. the service is also lacking. the breakfast is quite ok. the atmosphere of the place is ok.

Overall very pleasant, just some of the staff are less friendly and less responsive