A***y
Staycation
8.2
/10
Reviewed 4 day(s) ago
Room overall okay. However, I booked a deluxe room and from the picture it was showing with a window, but I got one without a window.
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Accommodation's Reply
04 Nov 2026
Dear Guest,
Thank you for your review. We’re glad your room was generally satisfactory, but we’re sorry that the photographs led you to expect a window and that your allocated room did not meet that expectation.
Our Deluxe rooms include options with and without windows. We understand your disappointment and appreciate you highlighting the need for clearer room information.
We hope to welcome you back and provide a stay that better meets your expectations.
Warm regards,
Team Arcadia Hotel



