Aston Sentul Lake Resort & Conference Center

Explore Aston Sentul Lake Resort & Conference Center
8.6
Very Good
From 5,076 reviews
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Cleanliness

8.7

Room Comfort

8.8

Meal

8.6

Location

8.8

Service and Facilites

8.6

People often mention about Aston Sentul Lake Resort & Conference Center
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Staff Friendliness (131)
Variety (128)
Family Friendly (124)
Ambiance (123)
Bedroom (121)
Surroundings (118)
Hotel Area (113)
Room Space (111)
Taste (110)
Bathroom (103)
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Traveler Reviews Aston Sentul Lake Resort & Conference Center

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40
Customer reviews
M***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
A hotel with mountain views, fresh air, and a luxurious atmosphere. A restaurant with a wide variety of delicious dishes.
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Monica L. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
I had a great stay at Aston Sentul. Thank you for the excellent service, especially meeting Ms. Afyy at the reception. She was very friendly!
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Maruf I. N.
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10.0
/10
Reviewed 3 day(s) ago
I really enjoyed staying here, thank you, Ms. Afyyy.
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Annisa K. D.
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10.0
/10
Reviewed 3 day(s) ago
The service is excellent and friendly. Thanks, Ms. Afyy and the rest of the team.
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Verified Traveler
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10.0
/10
Reviewed 3 day(s) ago
The hotel is comfortable, recommended for children. The room has a great view, thanks Aston Sentul, @mas Adi
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Dewi P.
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10.0
/10
Reviewed 3 day(s) ago
Overall good, everything is comfortable, kids friendly too, recommended hotel, the food is also delicious, complete breakfast menu, traditional western food too.
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Mozza O.
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10.0
/10
Reviewed 3 day(s) ago
It was an impressive first time staying here, especially the humble Mas Afy.
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Jenggo D. P.
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10.0
/10
Reviewed 3 day(s) ago
Great, Ms. Afy, the room is very comfortable.
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O***j
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
During our stay, the kids' experiences were the most memorable. Our favorite activities were fishing (our kids' first experience), the mini zoo, and the boat ride. We'll definitely stay here again next time. Thank you also to Gisel and Amel for their kind and pleasant service.
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Adinda N.
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10.0
/10
Reviewed 3 day(s) ago
There were no issues during my stay, the room was nice, and all the facilities worked perfectly. It was a pleasant stay. Excellent service by Gisel.
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Devi N.
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10.0
/10
Reviewed 3 day(s) ago
So far so good, no problems during the stay because the room was good and the employee service was very pleasant, excellent service by Gisel.
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Rizi A.
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10.0
/10
Reviewed 3 day(s) ago
The food was the most memorable, with a varied menu and delicious flavors. I especially liked the beef krensengan. Overall, it was satisfactory, and the room was also okay. Excellent service by Gisel.
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Felencia N.
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10.0
/10
Reviewed 3 day(s) ago
Breakfast was delicious, the kids loved the menu, and the flavors were perfect. The rooms were comfortable too. I've stayed here twice and have always been happy. Excellent service by Gisel.
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Verified Traveler
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10.0
/10
Reviewed 3 day(s) ago
Good experience at Aston Sentul. Thanks afyy.
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Meivi H.
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10.0
/10
Reviewed 3 day(s) ago
The service was very friendly, and the checkout process was smooth. Thank you, Ms. Afy and the team.
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Muhammad
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The service was very satisfying, the room was safe, and the staff was friendly. Thanks, Ms. Afytt.
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Jennifer D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Sangat oke stay at astin most welcome from ms Afyyy
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
Very nice hotel and clean. Very welcome.
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Accommodation's Reply
13 Jun 2026
Dear Mr. A***a Thank you for choosing Aston Sentul Lake Resort & Conference Center and taking the time to tell us your experience during your stay at Aston Sentul Lake Resort & Conference Center It is a pleasure for us to hear that you enjoyed our service, ambiance and the hospitality from our team. We look forward to welcome you back on your next visit. Best regards, Sonny Sulistian Front Office Manager
agustinus k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
Access and the surrounding environment are okay. The downsides are slow Wi-Fi and a lack of food variety.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, This is a message from Aston Sentul Lake Resort & Conference Centre. Thank you for your review of our hotel. We sincerely apologize that you were not satisfied with our service. All feedback is valuable to us, and we want to ensure that all guests, including you, feel well cared for. We apologize for any inconvenience you may have experienced. We are committed to providing the best possible service to all our guests, and your feedback will help us achieve that goal. Thank you for your interest and cooperation. Sonny Sulistian, Front Office Manager
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Y***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything was great, it was my second visit with my family for a staycation. I'll list a few suggestions and criticisms: 1. Establish a rule that every guest must dry off after swimming and change into dry clothes before returning to their room. Some guests, without using the provided towels, walked to the elevator dripping wet, soaking the entire hallway and elevator. This is very dangerous for other guests, as they could slip on a wet elevator. 2. The play area near the billiards and the access door to the archery park. Please provide lighting and visible floor markings, as many of the steps are invisible at night, making it a high risk for tripping. 3. The main car entrance (tap-in) is not clearly visible without an Aston sign. If a car is coming from the opposite direction, visitors cannot clearly see the tap-in car entrance due to the lack of an Aston sign. I even had to turn around twice following the map because there was no clear sign. 4. Convenience in the Barata restaurant area. During dinner with my family, the room temperature was very uncomfortable. My family and I felt hot. I didn't ask for it to be as cold as a refrigerator, just adequate air conditioning. 5. Variety of beverage flavors at breakfast. If you provide a variety of juices, it would be better if they weren't too sweet. Of the many juices available, all of them are very sweet. Or provide juice options without added sugar; just one juice is enough. 6. Room amenities. Please provide a place to put the hand soap. I'm confused about where to put the bar soap you provide. If I put it on the sink counter, it would be very unhygienic. Provide a small plate/container to put the bar soap, or just provide liquid hand soap.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Aston Sentul Lake Resort & Conference Centre would like to express our sincere gratitude for your excellent rating of our hotel and for choosing to stay with us. We are delighted to know that our products and services met your expectations. We hope you and your family will visit us again soon. Sincerely, Ichsan Ahmad M., Duty Manager
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Number of reviews per page
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