Muara Hotel and Mall Ternate

Explore Muara Hotel and Mall Ternate
8.3
Very Good
From 2,102 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.3

People often mention about Muara Hotel and Mall Ternate
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Staff Friendliness (62)
Distance to City Center (60)
Ambiance (60)
Hotel Area (60)
Taste (59)
Bathroom (58)
Room Space (57)
Bedroom (55)
Accessibility (52)
In-house Restaurant (52)
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Traveler Reviews Muara Hotel and Mall Ternate

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Customer reviews
Iksan K.
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10.0
/10
Reviewed 4 week(s) ago
Get cheap prices with good, comfortable and safe facilities.
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Ikhwan
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10.0
/10
Reviewed 4 week(s) ago
Comfortable, great service, satisfying, Muara the best, and a wide selection of breakfast options to suit all tastes. Overall, I was satisfied with my stay here.
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1 people find it helpful
R***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 4 week(s) ago
It's not like it used to be, many rooms have water heaters that can't be used.
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R***A
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Friendly staff, spacious rooms, perfect for families. Close to the Malang meatball restaurant that's currently trending in Ternate.
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A***l
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10.0
/10
Reviewed 4 week(s) ago
Staff is very good in communication, friendly
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Abdul A.
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10.0
/10
Reviewed 4 week(s) ago
Hotel staff is very nice & friendly
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1 people find it helpful
T***s
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room wasn't very clean. The bathroom still had towels from the previous guest. The trash hadn't been cleaned either.
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M***L
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8.7
/10
Reviewed 6 week(s) ago
For KM, it needs improvement, the others are good.
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M***L
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
For the facilities in the room, especially the bathroom, it needs improvement...
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Nur R.
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10.0
/10
Reviewed 6 week(s) ago
Hotel staff is friendly, food is varied, hotel area is clean
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S***l
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Staycation
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6.9
/10
Reviewed 7 week(s) ago
One of my favorite places to relax, but I find it really uncomfortable in my recent stay. Beware of the food on the table, you need to pay attention to the seals. If the seals are broken, they will ask you to pay even if you’re not the one who unsealed it. Please immediately report to the customer service if you ever find any issue with the product on the table when you enter the room to prevent any misunderstanding in the future.
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Verified Traveler
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10.0
/10
Reviewed 7 week(s) ago
Strategic location, friendly service, decent rooms, but poor Wi-Fi reception. Furthermore, the expired password was still given for restoration. We happened to stay during Ramadan for sahur, when the food took a long time to be replenished. Overall, it was quite good.
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Verified Traveler
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Business
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10.0
/10
Reviewed 14 week(s) ago
Great time staying in Muara Hotel Ternate
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Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The hospitality is top-notch - room service, lobby officers, security guards near the elevator. The room is clean, no cockroaches, mosquitoes, or geckos. The AC is really cool and comfortable. Keep it up! However, every time I shower or use a lot of water, the toilet in my room gets flooded for a while before it drains. The same thing happens in the sink, it gets flooded for a few minutes before it drains. But overall, I like it.
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Verified Traveler
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Leisure
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9.7
/10
Reviewed 16 week(s) ago
Located in the city center, integrated with a shopping center, specifically from the third floor up. TV channels allow access to Netflix, Video, YouTube, and more. The food is also varied and reasonably priced.
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1 people find it helpful
Yeeni P.
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10.0
/10
Reviewed 17 week(s) ago
Spacious room, friendly staff, can play music because there is a JBL speaker in the room.
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Ike R. D.
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6.0
/10
Reviewed 17 week(s) ago
The room lights are too dim and the floor is dusty, the room corridor smells of food residue, because many hotel guests order food and when they have finished eating, they put it in the corridor but it is not immediately taken/cleaned.
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G***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
Friendly hotel staff, strategic location
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1 people find it helpful
HASNIA L. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The stay felt comfortable and the room facilities were complete.
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Y***i
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
I asked for an extra pillow, but it wasn't provided from check-in until check-out. The bathroom door was broken, and the balcony was dirty and hadn't been cleaned.
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