I've actually stayed here many times when I've been to Makassar. I recently encountered a receptionist with a really grumpy face. She wasn't very friendly when serving guests, just tell me her name, her name is Mutia. I was given a room with a balcony view, even though I checked in 3 rooms, unfortunately the service was bad. Then, when I asked to move rooms, I was told to wait for more than an hour. Even then, the rooms were given one by one, waiting for more than an hour for each room. When I checked out, the person serving me was a man and not very friendly... very disappointing🥴