Dear Ernie A., Thank you for your excellent rating and for sharing your experience. We are delighted to hear that the lively atmosphere at the start of your school holiday provided you with a wonderful experience, and that our convenient location contributed to your comfort. We hope to welcome you back to the Swissôtel Makassar again. Sincerely, Swissôtel Makassar

Dear Mr. j*n, Thank you for your rating and feedback. We apologize for any inconvenience regarding the vehicle information and details during your stay. Your feedback is invaluable and will be used in our evaluation to improve the vehicle inspection process for future guests. We are committed to continuously improving the quality of our services for the comfort of all our guests. Thank you for your interest and understanding, and we hope to welcome you back to the Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

Dear Mr./Ms. R*y, Thank you for your excellent rating and positive review. We are delighted to know that Swiss-Belhotel Pantai Losari was your top choice for your vacation and that you enjoyed our spacious rooms, which are perfect for a family holiday. Your trust means a lot to us and encourages our entire team to continue striving to provide the best service. We hope to welcome you back to Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

Dear Ms. Hilda A., Thank you for sharing your stay experience with us. We apologize for the delay in providing your room key until 5:00 PM, as well as the inconvenience you experienced due to the long wait for the elevator. This was very disappointing, especially after you arrived early. This situation does not reflect the standard of service we expect. Your feedback is very important to us and has been forwarded to the relevant team for evaluation and improvement, particularly in managing check-in and elevator facilities during peak periods. We appreciate your honesty in sharing this information and hope to have the opportunity to provide you with a better and more comfortable stay in the future. Sincerely, Swissôtel Makassar

Dear E***a, Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We sincerely apologize for the many shortcomings you experienced, especially during what should have been a comfortable and memorable New Year stay. Please accept our deepest apologies for the inconvenience and disappointment caused. We are truly concerned to learn about the cleanliness issues in your room, including the condition of the bedsheets, as well as the maintenance problems with the sink and hot water. This is unacceptable and does not reflect our service standards. We also regret the delay and lack of basic amenities such as shower gel, which should have been readily available upon arrival. Additionally, we apologize for the long waiting time for the elevator and the poor Wi-Fi experience, particularly during a busy period when convenience and comfort are especially important. These matters have been shared with the relevant departments for immediate review and corrective action to prevent recurrence. We do appreciate your positive comments regarding the food, and while we are glad this aspect met your expectations, we fully understand that it does not compensate for the overall experience you described. Your feedback is extremely valuable to us, and we take it seriously as part of our commitment to improving our services and facilities. We sincerely hope you might consider giving us another opportunity in the future to restore your confidence and provide the quality experience you rightfully expected. Kind regards, Swiss-Belhotel Makassar

Dear Mr./Ms. N*i, Thank you for your excellent review and rating. We are delighted to hear that Swiss-Belhotel Makassar was a recommended choice for your family's New Year's holiday, and we are also pleased that your New Year's Eve party was a memorable experience, both in terms of entertainment and food. We hope to welcome you and your family back to Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

Dear Mr./Ms. N*i, Thank you for your excellent review and rating. We are delighted to hear that Swiss-Belhotel Makassar was a recommended choice for your family's New Year's holiday, and we are also pleased that your New Year's Eve party was a memorable experience, both in terms of entertainment and food. We hope to welcome you and your family back to Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

Dear Mr./Ms. D*a, Thank you for your excellent rating and for sharing your experience with us. We are delighted to hear that you had a comfortable stay at the Swiss-Belhotel Makassar. We apologize for any inconvenience caused by the limited number of elevators, which resulted in queues, especially during peak hours. Your feedback is invaluable and we will take it into consideration for our future evaluations and improvements to our services. We hope to welcome you back for an even more comfortable stay in the future. Sincerely, Swiss-Belhotel Makassar

Dear Mr. Reza P., Thank you for your positive rating and review. We are delighted to hear that you had a memorable stay and wish to return. Your compliments are an encouragement to our team. We hope to welcome you again on your next stay at the Swiss-Belhotel Makassar. Sincerely, Swiss-Belhotel Makassar

Dear Mr./Ms. Y*i, Thank you for your positive rating and review. We are delighted to hear that you were satisfied with the friendly staff and pleasant atmosphere of the hotel. We hope to welcome you back to the Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

Dear Mr./Ms. d*c, Thank you for taking the time to share your review and feedback. We apologize for the inconvenience regarding the cleanliness of the blankets and linens during your check-in. This is certainly not our standard of service, and we will contact the relevant team immediately to prevent such incidents from happening again. Regarding the issue of the frozen food storage, we appreciate your feedback and will take it into consideration for the future. We appreciate your understanding and thank you for the fact that overall there were no other problems during your stay. We hope to welcome you back to Swiss-Belhotel Makassar for a better experience in the future. Sincerely, Swiss-Belhotel Makassar

Dear Mr. Wahyudi A.W., Thank you for your positive rating and review. We are delighted to hear that you enjoyed the sea view from your room and our excellent location. We hope to welcome you back to the Swissôtel Makassar again. Sincerely, Swissôtel Makassar

Dear Mr. Naufal A. A., Thank you for your positive rating and review. We are delighted to hear that you were satisfied with the cleanliness of the room and the excellent service. We hope to welcome you back to the Swiss-Belhotel Makassar again. Sincerely, Swiss-Belhotel Makassar

H*O, thank you for your review and rating. We are delighted you had a pleasant stay. We look forward to your next visit to the Swissôtel Makassar. Thank you. Swissôtel Makassar

Dear Mr. Hendrik I. P., Thank you for your positive review. We are very glad to hear that you were satisfied with our room. We apologize for the inconvenience caused by only one key. Your opinion is very valuable and we will share your feedback with the relevant team so that we can provide two keys for the comfort of our guests in the future. We sincerely hope to welcome you back to Swiss-Belhotel Makassar again. Best regards, Swiss-Belhotel Makassar

Dear Mr. Kian J. P., Thank you for your review. We are glad to hear that you felt at home during your visit to Makassar. Our location near Losari Beach, restaurants, Fort Rotterdam and the harbor, together with our beautiful room views and attractive swimming pool, will truly enhance the convenience of your business trip. We look forward to welcoming you back to Swiss-Belhotel Makassar on your next visit. Best regards, Swiss-Belhotel Makassar

Dear Mr. Alauddin B., Thank you for your positive review. We are very glad that you were satisfied with the hotel atmosphere and the friendly service of our team. Your comments are a driving force for us to continue striving to provide the best service. We sincerely hope to welcome you to Swiss-Belhotel Makassar again. Best regards, Swiss-Belhotel Makassar

Dear Ms. Ratana Ayu Lestari, Thank you for your positive review. We are delighted to know that the friendly service from our team, especially Ms. Riyan, provided you with a memorable experience. We look forward to welcoming you back to Swiss-Belhotel Makassar. Sincerely, Swiss-Belhotel Makassar

Dear J***a Thank you for taking the time to share your feedback. We’re delighted to know you enjoyed our beachfront location and the friendliness of our staff during your business trip. We truly appreciate your kind words and look forward to welcoming you back to Swiss-Belhotel Makassar soon. Best regards, Swiss-Belhotel Makassar

Dear S*N, Thank you for your positive review. We are very pleased that our staff were friendly and provided excellent service, making your stay a memorable one. We look forward to welcoming you back to Swiss-Belhotel Makassar again. Best regards, Swiss-Belhotel Makassar