8.6
Very Good
From 356 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.2

Service and Facilites

8.7

People often mention about Sun Star Grand Hotel
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Surroundings (1)
Accessibility (1)
Soundproof (1)
Bathroom (1)
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Traveler Reviews Sun Star Grand Hotel

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Customer reviews
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Fransisca C. K. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 30 week(s) ago
There is only 1 hotel staff who can speak English, the location is in a very crowded area so if you want to go anywhere you will get stuck in traffic, the bathroom is not clean because the water is stagnant, there is no electric kettle, it is noisy and not soundproof so it disturbs your sleep, the wifi is also missing.
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Jacqueline B.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 93 week(s) ago
Poor internet connection. Not good for travellers who have work through online 😢.
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Accommodation's Reply
31 Oct 2023
We’re sorry to hear of your less-than-satisfactory experience while staying here. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We wish you the best and safest travels. We look forward to seeing you again soon.
Oluwagbenga Ayodeji
icon-origin-TRAVELOKA
9.3
/10
Reviewed 285 week(s) ago
The food is great, location is too, but they can improve more on providing rag esp in the cr. Its super slippery when wet. Also the door handles and how it responds, like you have to wait for a bit before opening the door. The linens are somewhat soiled, we slept and we found out the next morning theres stain like face cream, in the bed which we don't know where came from. Over all 8/10 the staff are courteous and helpful.
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Accommodation's Reply
29 Feb 2020
Thanks for you for an honest review and feedback. We’re sorry to hear of your less than satisfactory experience while you’re staying here. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We wish you the best and safe travels. Looking forward to seeing you again soon.
John L. P. I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 286 week(s) ago
The best hotel accommodation in manila Sun Star Grand Hotel that's proven very clean, affordable and accessible to everything transportation, mall, and restaurant.
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Accommodation's Reply
29 Feb 2020
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
Rosemarie c inclan
icon-origin-TRAVELOKA
9.7
/10
Reviewed 288 week(s) ago
This is one of the very very best hotel to stay in.
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Accommodation's Reply
10 Feb 2020
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon. Thank you!
Marlon A. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 288 week(s) ago
quite expensive but nice room, good food, good service
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Accommodation's Reply
10 Feb 2020
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon. Thank you!
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Allan A. F. V.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 289 week(s) ago
Spacious and exceeded my expectations
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Accommodation's Reply
01 Feb 2020
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
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Eunice C. F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 291 week(s) ago
Comfortable stay, friendly staff, nice location, and good food
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Accommodation's Reply
01 Feb 2020
Thank you so much for choosing Sun Star Grand Hotel! We are happy you enjoyed your time while staying here. We hope to see you again soon.
Rodin P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 291 week(s) ago
very clean and very accommodating staff...
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Accommodation's Reply
14 Jan 2020
Thank you so much for the nice words! We are happy you enjoyed your time while staying here. We hope to see you again soon. SSGH Team
Ralph Luren Libardo Lantoria
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 301 week(s) ago
They provide good service. The room is clean and spacious, plus they have free breakfast (not sure if applicable to all room types) . Also, the staff are accommodating. The location is convenient for us since it is accessible for commute.
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Ruben
icon-origin-TRAVELOKA
8.8
/10
Reviewed 308 week(s) ago
It was surprisingly restful. The room was clean and spacious, wifi works well, and outside noise is mostly canceled out.
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Kykladen G.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.1
/10
Reviewed 312 week(s) ago
I always choose this hotel everytime I’m in Manila.
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O Cahyadi
icon-origin-TRAVELOKA
6.6
/10
Reviewed 312 week(s) ago
The bedroom is sufficient though still using window air conditioners (like Jakarta 10-15 years ago), loby is very simple and there is no room for breakfast. Prices are cheap and next to it is a mall but at 18:30 it is closed. The service of the hotel clerk is very good.
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vivi i.
icon-Family
Family
icon-origin-TRAVELOKA
8.1
/10
Reviewed 321 week(s) ago
I booked 3 suite rooms. 1 room is ok. 2 other rooms seem rather old-fashioned because they still use ac windows instead of split ac. The location is not ok, it is near the market, right next door, but not an ok market for tourists to visit. More like a flea market. Glass for drinking is not washed clean. The others are ok. The bed is quite comfortable.
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Matt V.
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Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 322 week(s) ago
What a wonderful clean hotel.The breakfast was amazing along with the staff had to book an extended stay. I highly recommend booking here
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Pamela
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
10.0
/10
Reviewed 329 week(s) ago
The accomodotion is great and the place is so clean for an affordable price.
1 people find it helpful
Adisorn B.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.4
/10
Reviewed 332 week(s) ago
The room is clean. Receptionists are very kind and professional.
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Shalizar R. U.
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Family
icon-origin-TRAVELOKA
6.2
/10
Reviewed 333 week(s) ago
There were no signal inside the room and the staff there refuse us to transfer room.
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Eunice J. D.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 333 week(s) ago
Breakfast - too oily The rest, all good.
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Antonio V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
Cheap/ value for money.
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