A***n
8.4
/10
Reviewed 2 week(s) ago
Was okay, but the breakfast option and quality are very bad.
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Grand Ion Delemen Hotel
Explore Grand Ion Delemen Hotel
Overall Ratings & Reviews Grand Ion Delemen Hotel
Traveloka (2,381)
Other sources (529)
8.3
Very Good
From 2,381 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.1
Location
7.9
Service and Facilites
8.2
People often mention about Grand Ion Delemen Hotel
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Bedroom (36)
Ambiance (31)
Staff Friendliness (30)
Room Space (29)
Surroundings (26)
Hotel Area (25)
Bathroom (22)
Taste (21)
Family Friendly (19)
Soundproof (18)
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Traveler Reviews Grand Ion Delemen Hotel
Number of reviews per page
20
40
Customer reviews
M***a
Leisure
10.0
/10
Reviewed 3 week(s) ago
The place is very nice, the bf is also nice", next time I will come back again.
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Accommodation's Reply
20 May 2026
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Verified Traveler
Leisure
10.0
/10
Reviewed 7 week(s) ago
The staff service is very friendly and the hotel atmosphere is really nice, like sleeping on a cloud, the room is clean, only access to the room is a bit far because it is in a different tower, but overall it is really pleasant to sleep here.
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1 people find it helpful
Accommodation's Reply
23 Apr 2026
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Verified Traveler
8.5
/10
Reviewed 7 week(s) ago
The hotel and facilities were nice
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Accommodation's Reply
23 Apr 2026
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
S***i
Staycation
10.0
/10
Reviewed 11 week(s) ago
Beautiful view in the morning, spacious and clean rooms, very nice staff, lots of breakfast choices.
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1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
Frendy L.
9.4
/10
Reviewed 15 week(s) ago
Good all, excellent all... See you next time
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Accommodation's Reply
25 Feb 2026
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
L***L
10.0
/10
Reviewed 21 week(s) ago
This place so cold and amazing view, Very Good for Staycation, There are many variations Breakfast. Good service, Thanks.
2 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
D***N
8.4
/10
Reviewed 23 week(s) ago
only short coming is parking at tower7 and room at tower4....lift waiting time was longer than usual
3 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Guest,
We deeply apologize for any inconvenience or discomfort caused during your stay at our hotel. Our hotel is always striving for improvement, and we greatly appreciate your honest review.
We hope to welcome you back and ensure that your next visit will be flawless.
Regards,
Customer Care
S***a
10.0
/10
Reviewed 23 week(s) ago
The staff was friendly and the food was very nice.
1 people find it helpful
Accommodation's Reply
04 Jan 2026
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
s***y
Leisure
9.7
/10
Reviewed 24 week(s) ago
Nice view and spacious room, it's about 10 minutes from First World hotel
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Accommodation's Reply
28 Dec 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
Z***h
Leisure
6.1
/10
Reviewed 24 week(s) ago
This is our second-day stay in our room amd to our disappointment the water supply had stop since 1am till now and almost 11am. my family and I cant move anywhere as we cant use the bathroom at all. I should request for compensation with this ridiculous service.😪
3 people find it helpful
Accommodation's Reply
10 Jan 2026
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at Grand Ion Delemen Hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant department to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.
Regards,
Customer Care
Nancy
Leisure
9.0
/10
Reviewed 24 week(s) ago
What was a bit scary was the bathroom door being slammed several times in the middle of the night as if someone was slamming the door even though there was no one there, luckily there were 3 of us so we were quite brave 😂 so we just went into deaf mode
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Accommodation's Reply
29 Dec 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Thank you.
Customer Care
K
Kelley
Leisure
5.9
/10
Reviewed 24 week(s) ago
Staff did not explain well. Had hiccups going to the room, got lost for 15 mins. They shifted hotel without consent, didnt even give good directions to the new hotel. Receptionist was bad in explaining, had to call again to question where was the location of the new place. Visibility was bad as we checked in at night.
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Accommodation's Reply
04 Jan 2026
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at Grand Ion Delemen. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant department to address the issue. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
FS
Franciska S.
8.3
/10
Reviewed 25 week(s) ago
Not similar to whats in the pictures.. room is ok but not really clean, dusty and old.. the shower room is also not very clean.. a little bit moldy and sometimes there’s unpleasant smell coming out of the drain
4 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Regards,
Customer Care
JS
Joe S.
Staycation
8.2
/10
Reviewed 28 week(s) ago
Staff was nice enough to recommend things to do as it's our first time up Genting with my wife.
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Accommodation's Reply
28 Nov 2025
Dear Guest,
Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
M***D
Staycation
8.4
/10
Reviewed 28 week(s) ago
Family Suite Room... There are 2 rooms, a small living room and pantry. The first room has a queen bed, the second room has a double decker bed, cleanliness is okay, family suite in Block 4, breakfast in Tower 7. Breakfast is ok, lots of choices.. Breakfast price is RM70 for adults, RM35 for children. It's raining and cold, fog covers the entire building.. the air conditioning in the room is not as cold as outside.. huhuhu
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2 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear Guest,
Thank you so much for your feedback. We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience.
Have a good day!
Regards,
Customer Care
m***e
Leisure
6.2
/10
Reviewed 29 week(s) ago
I dont like the room because its looks like private apartment than a hotel room, the parking location is too far from the hotel
1 people find it helpful
Accommodation's Reply
19 Nov 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Thank you.
Customer Care
A***d
Leisure
8.5
/10
Reviewed 30 week(s) ago
Very comfortable room, lots of breakfast choices, easy check in and check out.
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1 people find it helpful
Accommodation's Reply
15 Nov 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
F***i
Staycation
8.6
/10
Reviewed 36 week(s) ago
The lobby and parking is in separated building, kinda difficult to understand the layout. The room has cockroach. There is hair left in the toilet. The soap distributer also broken, we need to scoop the soap. Wifi also slow, disconnect few times. However, the room is spacious and comfortable for 3 adult.
3 people find it helpful
Accommodation's Reply
30 Sep 2025
Dear Guest,
We deeply apologize for any inconvenience or discomfort caused during your stay at our hotel. We already forward this issue to the relevant department .
Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless.
Regards,
Customer Care
R***d
6.7
/10
Reviewed 37 week(s) ago
A little disappointing. Room was quite old with no heating ( it gets cold up there) ,furniture was uncomfortable but was clean and tidy. Food was ok
2 people find it helpful
Accommodation's Reply
22 Sep 2025
Dear Guest,
We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions.
Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay.
We hope to welcome you back and ensure that your next visit will be flawless.
Thank you.
Customer Care
Number of reviews per page
20
40
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