Overall Ratings & Reviews Mercure Jakarta Cikini

Dear Ms. Nanda, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced with the condition of the hallway. This is certainly not the standard of comfort we want to provide to our guests. We have forwarded your feedback to the relevant team for immediate action to prevent a similar incident from happening again in the future. We appreciate your understanding, and we hope to welcome you back again soon for a better experience. Best regards, Vinna, Front Office Manager.

Dear Guest, Thank you very much for your very positive and appreciative review. We are very pleased to know that you are satisfied with the friendly service from our team, the ease of storing your luggage before check-in time, and the convenience of having your luggage delivered directly to your room. Warm greetings from Mercure Jakarta Cikini. Our location close to Gambir Station and the many interesting snacks around the hotel are indeed one of the advantages that many guests like, and we are happy that this also adds to the comfort of your stay. Your review is an encouragement for us to continue to provide the best service. We look forward to your next visit. Sincerely yours, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Widienya, Thank you for taking the time to share your experience during your stay at Mercure Jakarta Cikini! We sincerely apologize for any inconvenience you experienced, including the cleanliness, hallway lighting, and the noise from the front room. We understand how important a quiet and comfortable atmosphere is for guests to rest well, and it's unfortunate that your experience didn't meet those expectations. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, including improving the quality of cleanliness, adding lighting to the hallway area, and finding solutions to improve the soundproofing in the rooms. We will ensure these steps are taken to prevent a similar incident from happening again. Once again, we apologize for what happened. We hope you will experience better service and comfort in the future, meeting the standards we always strive for. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Mr. Safaruddin, Thank you for your appreciation. We are very pleased to know that our friendly service has given you a positive impression. Your prayers and support mean a lot to us. We will continue to strive to maintain the quality of service to remain the best choice for every guest. We look forward to welcoming you back to Mercure Jakarta Cikini. Warm regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Warmest Greetings from Mercure Jakarta Cikini. Thank you for your positive review. We are very pleased to know that you are satisfied with our service, especially our team during breakfast time. Warm service is our commitment in creating a memorable stay experience for every guest. It is a pleasure to know that Mercure Jakarta Cikini is your first choice every time you visit Jakarta. We look forward to welcoming you back in the near future, of course with a much more enjoyable experience. Regards, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for the positive review you have given during your stay at Mercure Jakarta Cikini. We are very pleased to know that your stay was so memorable. Your appreciation for our team's service means a lot to us. This is an encouragement for the entire team to continue to maintain and improve the quality of service. We look forward to welcoming you back to Mercure Jakarta Cikini for an equally pleasant stay in the future. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Mr. Safaruddin, Thank you for taking the time to share your experience with us. We are very pleased to know that you felt comfortable during your stay, whether for family vacation or business activities. We also greatly appreciate your appreciation for the friendliness and responsiveness of our team. Positive reviews like this are a great motivation for us to continue to provide the best service. We look forward to welcoming you and your family back to Mercure Jakarta Cikini in the near future. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Liza N. U, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Valued Guest, Thank you for choosing Mercure Jakarta Cikini and for taking the time to give us a review. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the chairs and sofas in the room. This is certainly not in accordance with the standards of service and comfort that we always strive to provide to every guest. We will immediately follow up on this feedback with the Housekeeping team so that similar incidents do not happen again in the future. We greatly appreciate the attention and feedback that you have provided, and we look forward to welcoming you back with a better stay experience. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Ms. Nini, We greatly appreciate your comments regarding your stay at Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita. Guest Experience Manager

Dear Valued Guest, Thank you for your kind words and recommendation. We’re delighted to know that you had a pleasant stay with us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable experience. Best regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Safira, We’re delighted to know that returning to Mercure was a pleasure for you, and that you enjoyed both the value and the experience we offer. We truly look forward to welcoming you back again soon for another memorable stay. Best regards, Stephanie Mahardita Guest Experience Manager

Dear Mr. Alvin, Thank you very much for your excellent review and recommendation. We are very pleased and honored to have provided you with a pleasant stay at our hotel. We always strive to provide the best service to ensure every guest feels comfortable and satisfied. We look forward to welcoming you back on your next visit and providing an even more special experience. Once again, thank you for your trust and support of Mercure Jakarta Cikini. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Ms. Vina, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita, Guest Experience Manager

Dear Mrs. Rissa, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Mahardita Asst Guest Experience Manager

Dear Mr. Agussyah, Thank you for taking the time to provide a review of your stay at Mercure Jakarta Cikini. We are pleased to hear that your overall experience with us was good. Regarding the discomfort caused by the cigarette smell in the room, we would like to inform you that at the time of reservation, there was no specific note regarding smoking or non-smoking room preferences. Therefore, you were placed in a room that was flexible for both needs. We will take this feedback into consideration to improve our service in the future. If there is a specific preference for your next visit, we strongly recommend that it be informed in advance, so that we can ensure maximum comfort during your stay. We look forward to welcoming you back and providing a more satisfying experience in the future. Sincerely, Stephanie Mahardita. Asst Guest Experience Manager