Hotel Grandhika Setiabudi Medan
Explore Hotel Grandhika Setiabudi Medan
Overall Ratings & Reviews Hotel Grandhika Setiabudi Medan
Traveloka (4,801)
8.4
Very Good
From 4,801 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.5
Location
8.6
Service and Facilites
8.5
People often mention about Hotel Grandhika Setiabudi Medan
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Staff Friendliness (108)
Bedroom (102)
Variety (98)
Accessibility (94)
Ambiance (92)
Bathroom (90)
Taste (89)
Distance to City Center (83)
Surroundings (75)
Wifi (74)
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Traveler Reviews Hotel Grandhika Setiabudi Medan
Number of reviews per page
20
40
Customer reviews
MI
Maghfiroh I.
Staycation
10.0
/10
Reviewed 6 day(s) ago
Only stayed one night at this hotel but it was very comfortable, and of course the kids were happy because they could swim 😍
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evalina t.
Leisure
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly except for the receptionist who is a bit thin, similar to Duma Riris. She is pretty but not very friendly. Grumpy. And a bit slow. For the breakfast menu, please add more menus. Oh yes, this is the first time in this hotel that my room was cleaned by the staff while I was having breakfast. They entered the room themselves with a duplicate key that they had without me asking. Honestly, we were very surprised because we didn't ask for it to be cleaned but just entered the room to clean the room. We should have asked permission from the room renter first. Because we left a lot of valuables in the hotel room. And one more thing, please provide special swimming towels. Like hotels in Jakarta.
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Accommodation's Reply
01 Jan 2026
Dear Evalina T., Thank you for your kind words about Grandhika Setiabudi Medan Hotel. We sincerely apologize for any inconveniences you may have experienced during your stay. We sincerely apologize for any inconveniences you may have experienced during your stay. We sincerely apologize for any dissatisfaction with our service and facilities. We will strive to improve the quality of our services, particularly our meeting rooms and public areas. We sincerely apologize for any inconveniences. We will always strive to provide the best possible service to ensure a comfortable stay for all our guests. We hope you will choose our hotel again for an even better experience. Thank you, Rahmat Adi Sampurno, General Manager
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L***a
Transit
9.7
/10
Reviewed 2 week(s) ago
3rd time stay here, recommended
1 people find it helpful
Accommodation's Reply
01 Jan 2026
Dear Mr/Mrs L***a
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
M***A
9.1
/10
Reviewed 3 week(s) ago
Okay, overall it's good. The price is also okay and good.
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Accommodation's Reply
23 Dec 2025
Dear Mr./Ms. M*a, The management of GranDhika Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you enjoyed the service from all our staff and had a pleasant stay with us. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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DS
Doan S.
9.4
/10
Reviewed 3 week(s) ago
The staff was responsive when I needed them, and the breakfast was quite varied. The only downside to this hotel was the lack of Wi-Fi, which I didn't enjoy during my stay.
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Accommodation's Reply
23 Dec 2025
Dear Mr. Doan S., We, the management team of Grandica Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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MA
Maziah A.
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, the service is good, the menu is varied.
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Accommodation's Reply
23 Dec 2025
Dear Ms. Maciah A., We, the management team of Grandica Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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DS
Doan S.
9.4
/10
Reviewed 4 week(s) ago
The staff was responsive when I needed them, and the breakfast was quite varied. The only downside to this hotel was the lack of Wi-Fi, which I didn't enjoy during my stay.
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Accommodation's Reply
23 Dec 2025
Dear Mr. Doan S., We, the management team of Granthika Setiabudi Medan Hotel, would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you experienced the service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakmart Adi Sampurno, General Manager
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h***a
10.0
/10
Reviewed 4 week(s) ago
Awesome, cool, good
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Accommodation's Reply
23 Dec 2025
Dear Mr./Ms. H*a, The management of GranDhika Setiabudi Medan Hotel would like to thank you for taking the time to write a positive review about our hotel. We are delighted that you received excellent service from all our staff and enjoyed your stay. Thank you again for choosing our hotel as your first choice. We sincerely hope to welcome you again on your next visit with your beloved family. Sincerely, Rakhmat Adi Sampurno, General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 6 week(s) ago
Keep up the good work. Adding a parking space will be more wonderful.
1 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Mr/Mrs Guest
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
Sh
Syarif h. t.
10.0
/10
Reviewed 6 week(s) ago
For the room is quite clean and comfortable
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Accommodation's Reply
03 Dec 2025
Dear Mr. Sharif H.T., The management of Grandika Hotel Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family in the future. Best regards, Rakmat Adi Sampurno General Manager
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Sh
Syarif h. t.
10.0
/10
Reviewed 6 week(s) ago
Comfortable, quiet, and clean.
The downside was that the closed faucet was broken when we stayed overnight and couldn't be used.
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Accommodation's Reply
03 Dec 2025
Dear Mr. Sharif H.T., The management of Grandika Hotel Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family in the future. Best regards, Rakhmat Adi Sampurno, General Manager
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Verified Traveler
Staycation
8.5
/10
Reviewed 7 week(s) ago
pleasant, satisfying, good, good, good
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1 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear G*t. The management of GranDhika Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you back again with your beloved family. Best regards, Rakmat Adi Sampurno General Manager
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Verified Traveler
Business
8.5
/10
Reviewed 8 week(s) ago
The hotel is very close to shopping centers and dining places.
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2 people find it helpful
Accommodation's Reply
18 Nov 2025
Dear G*t. The management of GranDhika Setiabudi Medan would like to thank you for taking the time to write a review about GranDhika Setiabudi Medan. We are very glad that you received the best service and enjoyed your stay. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you again on your next visit with your beloved family for an even more enjoyable experience. Best regards, Rakmat Adi Sampurno General Manager
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RA
Robertus A. P.
Business
10.0
/10
Reviewed 9 week(s) ago
Very good and pleasant, very good service
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Accommodation's Reply
15 Nov 2025
Dear Mr. Robertus A.P., The Management of Grandika Hotel Setiabudi Medan would like to thank you very much for taking the time to write such a wonderful review of our hotel. We are honored to have received such excellent service from all our staff and are always delighted to have stayed with us. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you back again with your family on your next visit. Best regards, Rakmat Adi Sampurno, General Manager
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BS
Brigitta S.
8.5
/10
Reviewed 10 week(s) ago
Stay here because the location is near my wedding venue. Respect to their security for their service as every transportation arrives at their lobby. They're helping open the door, carry the luggage until the front office. Thank you.
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Accommodation's Reply
05 Nov 2025
Dear Mr/Mrs Brigitta S
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
a***a
Staycation
10.0
/10
Reviewed 10 week(s) ago
The room is clean, I am comfortable sitting at this hotel. The food tastes great. The staff is also very friendly. Thank you all... especially the reception staff is very helpfull muslim, Elisa, Nanda, Roy!!
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1 people find it helpful
Accommodation's Reply
05 Nov 2025
Dear Mr/Mrs a***a
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Hotel Grandhika Setiabudi Medan
Warmest regard,
Rakhmat Adi Sampurno
General Manager
Febry S.
8.8
/10
Reviewed 11 week(s) ago
nice and comfortable, close to everywhere
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Mr. Febri S., The Management of Grandika Hotel Setiabudi Medan would like to thank you for taking the time to write a great review of our hotel. We are very pleased to receive the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family in the future. Best regards, Rakmat Adi Sampurno General Manager
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c***a
6.8
/10
Reviewed 12 week(s) ago
The security was completely indifferent. They didn't help people lifting things into their cars at all, just watched. They should have at least asked about it. They were really unfriendly.
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2 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear C*a, Thank you for your positive review of GranDhika Setiabudi Medan. We apologize for the inconvenience caused during your stay. This is a bad experience that no one of our guests should have. We apologize once again for the extremely unsatisfactory service. We will continue to improve our service quality to ensure that all our guests have a comfortable stay. We sincerely hope that you will continue to choose our hotel as your first choice for even better service. Best regards, Rakmat Adi Sampurno, General Manager
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Fahrizal J.
Leisure
8.8
/10
Reviewed 12 week(s) ago
the hotel staff service is very good
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1 people find it helpful
Accommodation's Reply
24 Oct 2025
Dear Mr. Fahrizal J., The Management of Grandika Hotel Setiabudi Medan, Thank you for taking the time to write a review of our hotel. We are honored to have received the service from all our staff and are always impressed with our hotel. Thank you once again for choosing our hotel as your first choice and we look forward to welcoming you back with your beloved family on your next visit. Best regards, Rakhmat Adi Sampurno, General Manager
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a***l
10.0
/10
Reviewed 12 week(s) ago
Miko's service is very good and kind
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Accommodation's Reply
24 Oct 2025
Dear Mr. A*I, The Management of GranDhika Setiabudi Medan would like to thank you for taking the time to write such a wonderful review of our hotel. We are delighted to receive excellent service from all our staff and are always delighted to have you stay with us. Thank you once again for choosing our hotel as your first choice. We look forward to welcoming you back with your beloved family in the future. Best regards, Rakmat Adi Sampurno General Manager
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Number of reviews per page
20
40
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