Dear J*y, Thank you for your positive review. We are delighted to hear that the air-conditioned room provided a comfortable rest. We hope you enjoyed your stay and we look forward to welcoming you back to Hotel Estrella again. Sincerely, The Management of Hotel Estrella

Dear Ms. Pu, Thank you for your review and feedback. We are delighted that you chose Hotel Estrella as your accommodation in Luwuk. We hope your stay at the hotel was a memorable experience. We look forward to welcoming you back in the future. Sincerely, The Management Team, Hotel Estrella

Dear Ms./Mrs. S*i, Thank you for taking the time to provide us with your valuable feedback and suggestions. We apologize for any inconvenience you experienced regarding the condition of your room, including the damp and moldy walls, the cleanliness and condition of the bathroom, and the insufficient lighting. We will immediately follow up on this feedback and work with the relevant teams to assess and improve future facilities and maintenance plans to ensure maximum guest comfort. We greatly appreciate your trust in our hotel and hope to provide you with a better experience on your next stay. Thank you. Sincerely, The Estrella Hotel Management

Dear Mr. Siswanto, Thank you for choosing Estrella Hotel & Conferences and for taking the time to share your review. We are delighted to hear that you were impressed with the friendliness of our staff and the ease of check-in. This positive feedback encourages us to continue providing the best service to our guests. We look forward to welcoming you back again soon. Best regards, Estrella Hotel Management

Dear Ms. Alamusia, Thank you for choosing to stay at the Estrella Hotel & Convention Center and thank you for your valuable feedback and continued support. We are honored to have you as part of the Estrella family. We hope that every stay is comfortable and enjoyable. We look forward to welcoming you back again soon. Thank you, Estrella Hotel & Convention Center.

Dear R*i, Thank you for your third visit and very positive review. We are very pleased to hear that you enjoyed your stay at the Estrella Hotel & Conference Center. Your comments regarding the addition of an elevator or escalator are highly appreciated. We will take this into consideration to improve the comfort of our guests in the future. We look forward to welcoming you back again soon! Best regards, Estrella Hotel & Conference Center

Dear N*r, Thank you for taking the time to share your experience at the Estrella Hotel. We are very glad that you felt comfortable during your stay. However, we apologize for the inconvenience caused by the air conditioning not cooling enough, which could not be resolved even after reporting the issue twice. We will immediately pass your feedback to the relevant team so that we can handle and repair it more efficiently. We are committed to improving the quality of our service so that your next visit will be even better. Best regards, Estrella Hotel Management

Dear N*r, Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us and enjoyed our Business Room with balcony and beautiful view. We are delighted to provide you with a memorable stay. We look forward to welcoming you back again soon. Best regards, Estrella Hotel Management

Dear Ladies/Gentlemen, Thank you for your positive review. We are delighted to hear that you found your stay at the Estrella Hotel comfortable and enjoyable. We hope that this wonderful experience will be one you will never forget and look forward to welcoming you back again soon. Best regards, Estrella Hotel & Convention Management

Thank you, Lilik W., for your positive review. We are very pleased that you enjoyed your stay at Estrella Hotel and hope that we will continue to be your hotel of choice whenever you visit Luwuk Bangkae. Best regards, Estrella Hotel & Convention Management

Thank you G*t. We are glad that you were satisfied with the friendly service of our staff. Providing the best service to our guests is always our top priority. We apologize for the inconvenience caused by the noisy air conditioner in your room. We take your valuable feedback seriously and will respond promptly to improve our services. We hope that you will come back to stay with us again and enjoy an even more pleasant stay. Thank you, Estrella Hotel Management

Thank you, Ms. Renny A., for your positive review. We are delighted to know that the service, cleanliness and comfort of our rooms made a good impression on you throughout your stay. We look forward to welcoming you back to Estrella Hotel on your next visit to Luwuk Bangkae. Best regards, Estrella Hotel & Convention Management

Dear Mr./Ms. R*a, Thank you for your review. We are very pleased to hear that our staff was friendly and helpful during the check-in process. Your satisfaction and comfort are our top priorities. We look forward to welcoming you back on your next visit to Estrella Hotel & Conference Luwuk. Warm regards, Estrella Hotel & Conference Luwuk

Dear Mr. Supardi, Thank you for taking the time to write a review about your stay at Estrella Hotel. We are delighted to learn that the tranquil atmosphere of our hotel provided the comfort and tranquility you were looking for. A tranquil environment is one of our strengths, ensuring a restful stay for our guests. We hope to welcome you back again in the future with even better service. Best regards, Estrella Hotel Management

Dear Mr./Ms. F*a, Thank you for entrusting your family with your stay at Estrella Hotel & Conference. We are pleased to know that you were satisfied with the cleanliness of the hotel, the food met your expectations, and that the children enjoyed their time playing in the swimming pool. We also appreciate your feedback regarding the condition of the towels. We will follow up on this immediately to provide a more comfortable experience for our guests in the future. We look forward to welcoming you and your family back on your next visit. Warm regards, Management

Dear Mr./Ms. H*h, Thank you for sharing your experience with us. We are pleased to hear that our staff were friendly and helpful during your stay. Regarding breakfast, we would like to inform you that, as per hotel policy, breakfast can only be enjoyed in the restaurant area and cannot be brought to your room. We apologize if this has caused any inconvenience, and your feedback will be used to improve our service in the future. We look forward to welcoming you back to Estrella Hotel & Conference. Best regards, Management

Dear Mr./Mr. D*n, Thank you very much for your review and feedback. We apologize if the taste and texture of the chicken noodles at breakfast did not meet your expectations, and for the unbalanced taste of the breakfast menu. We have noted your feedback and will be brought to the attention of our kitchen team so that in the future we can better meet guest preferences. We are happy to hear that you liked the view, the comfort of the room, and several other facilities. We hope to welcome you back for an even better stay. Warm regards. Management

Dear Mr./Ms. A*g, Thank you very much for your positive review! We are very happy to know that you and your family enjoyed your stay at Estrella Hotel. Guest satisfaction and comfort are our top priorities. See you again on your next visit! Warm regards, Management

Dear Mr/Ms F***i Thank you for taking the time to share your feedback about your recent stay at Estrella Hotel. We sincerely apologize for the inconvenience you experienced, particularly regarding the cleanliness of the pool, the room, and the slow Wi-Fi connection. Please rest assured that we have shared your comments with the relevant departments for immediate improvement. We also appreciate your feedback on the food. While we're glad you enjoyed the taste, we understand that the variety could be better, and we will certainly work on enhancing our menu options. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Warm regards, Management

Dear Ms. Nurnaningsih s, Thank you very much for your warm and positive review! 🥰. We are very happy to know that you enjoyed the cool atmosphere of the hotel with lots of trees, the variety of food we serve, and the professional service from our staff. The smile and comfort of our guests are always our top priorities. We are also glad that you enjoyed the cleanliness of the swimming pool during your stay. Positive feedback like this really motivates our entire team to continue providing the best service. We look forward to welcoming you back to Estrella Hotel! Warm regards, Management.