Grand Suka Hotel Pekanbaru

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Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3,853)
Other sources (21)
8.0
Very Good
From 3,853 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.9

Meal

7.9

Location

8.2

Service and Facilites

7.9

People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (60)
Bedroom (60)
Bathroom (53)
Room Space (51)
Distance to City Center (48)
Taste (48)
Staff Friendliness (47)
Hotel Area (47)
Surroundings (46)
Variety (44)
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Traveler Reviews Grand Suka Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
R***a
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10.0
/10
Reviewed 1 week(s) ago
Friendly staff, clean and comfortable rooms. Delicious food and good service😊
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R***d
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9.4
/10
Reviewed 3 week(s) ago
as expected and ordered
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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H***y
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8.5
/10
Reviewed 3 week(s) ago
So far so good, service without discrimination
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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A***r
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8.8
/10
Reviewed 4 week(s) ago
Cheap and clean, good service.
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Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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ALISSYA Y.
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10.0
/10
Reviewed 4 week(s) ago
Comfortable and the staff are very friendly
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Alicia Y, the Grand Souka Pekanbaru Hotel sends its warmest greetings. We sincerely thank you for leaving such a positive review. All our staff and management will continue to do their utmost to provide even better service. We sincerely look forward to your visit to our hotel again. Thank you. Sincerely, Management
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Muhammad N.
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10.0
/10
Reviewed 4 week(s) ago
The male receptionist was very friendly, the place was comfortable, close to the mall, and in room 914, the sleep was also good... The best for a staycation in Pekanbaru
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Mr. Muhammad N., From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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I***a
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8.1
/10
Reviewed 7 week(s) ago
The bathroom exhaust fan is dead, the bathroom smells, the smoking room is stuffy and uncomfortable if you bring small children.
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2 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, On behalf of all staff and management, Grand Souka Pekanbaru Hotel would like to sincerely apologize for the incident you experienced during your stay. This incident was not intentional; on the contrary, we will address these shortcomings immediately from now on and in the future. We look forward to welcoming you back with warmth and pleasure. Thank you. Respectfully, Management.
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S***i
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Leisure
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8.5
/10
Reviewed 7 week(s) ago
The location is strategic and comfortable.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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D***a
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Transit
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9.4
/10
Reviewed 7 week(s) ago
All the staff I encountered were friendly. The room was clean and fragrant, and my child really enjoyed sleeping there. When I was about to leave, I discovered I had left something behind, and one of the female staff members promptly delivered it to me with a friendly smile. The service and serene atmosphere were top notch 💯. Highly recommended! I'll be back again sometime!
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Anggun N.
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Business
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9.7
/10
Reviewed 8 week(s) ago
The service is very good, the waiter who delivered my breakfast to my room was very helpful because I wasn't fasting, and the female receptionist, please be friendly and professional. I would choose this hotel if I want to fly to PKU-JKT, the food is also very delicious.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr./Ms. Angkun N., This is a brief message from Grand Suga Hotel, Pekanbaru. We would like to express our sincere gratitude for your positive feedback. All of us, the staff and management, promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Roni Y.
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8.5
/10
Reviewed 10 week(s) ago
My first stay at the Grand Suka Hotel in Pekanbaru was because I saw reviews from netizens who had shared their experiences. It's close to the SKA Mall, walkable. There are also many food stalls around the hotel. The service is friendly. I got a room on the 8th floor, room 816. The room was clean, the bathroom was clean, no smart TV, and the breakfast was standard and there weren't many choices. In the morning, I went swimming and looked around. Many buildings need renovation, hopefully, to make them more attractive. During my stay here, I was comfortable and satisfied.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr. Roni Y., From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at Grand Suga and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Nabiilah
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8.8
/10
Reviewed 11 week(s) ago
Nice, comfortable room, could be upgraded as it's an older building. The food is delicious.
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3 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr. Nabi'ilah, From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Nabiilah
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Staycation
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8.8
/10
Reviewed 11 week(s) ago
The rooms could probably be improved, such as with maintenance or repairs. As for the food, it's top-notch.
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Accommodation's Reply
09 Mar 2026
Dear Mr. Nabi'ilah, From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at the hotel and management promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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M***r
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10.0
/10
Reviewed 11 week(s) ago
The food is delicious and the room is nice
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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M***y
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Staycation
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10.0
/10
Reviewed 11 week(s) ago
Prefer messaging from the app, because it's simpler 🫰
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Ahmad T. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
A pleasant hotel for a holiday with grandchildren. We stayed at 717, it was clean and the AC was cold, the hot water was smooth at a reasonable price. Grand Suka Hotel is indeed the best.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Mr. Ahmad T.L., From Grand Suga Hotel, Pekanbaru: We respectfully request your valuable feedback. All of us at Grand Suga Hotel, Pekanbaru, promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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d***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
It was great to be back at the grand suka
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
During my stay, the service was excellent, with excellent service. The breakfast menu was varied. 👍😊😊
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2 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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S***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Our family was very satisfied with the service and facilities at the Grand Suka Hotel during our stay. 😊👍
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Guest, We sincerely welcome you to Grand Ska Pekanbaru Hotel. Thank you very much for your positive review. All of our staff will do our best to provide you with even better service in the future. We look forward to welcoming you again with a warm welcome. Thank you. Sincerely, Management.
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Riddy I.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 16 week(s) ago
There are so many things that need to be improved. I used to stay here when it was a different brand, but now the quality is very different. Please pay attention to the cleanliness issue.
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Accommodation's Reply
28 Jan 2026
Dear Mr. Riddy, I would like to inform you that, on behalf of all staff and management, Grand Hotel Suga Pekanbaru sincerely apologizes for the incident you experienced during your stay. This incident was not intentional but was our oversight, which we will rectify immediately from now on. We look forward to welcoming you back in the future. Thank you. Sincerely, The Management.
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Number of reviews per page
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40