Grand Suka Hotel Pekanbaru

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Overall Ratings & Reviews Grand Suka Hotel Pekanbaru

Traveloka (3,942)
Other sources (21)
8.0
Very Good
From 3,942 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.9

Location

8.2

Service and Facilites

8.0

People often mention about Grand Suka Hotel Pekanbaru
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Ambiance (75)
Bedroom (71)
Bathroom (64)
Room Space (63)
Distance to City Center (60)
Staff Friendliness (59)
Hotel Area (57)
Surroundings (55)
Taste (55)
Accessibility (53)
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Traveler Reviews Grand Suka Hotel Pekanbaru

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40
Customer reviews
Andi S.
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9.7
/10
Reviewed 11 hour(s) ago
comfortable, clean, friendly good,
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p***a
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Business
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8.5
/10
Reviewed 2 day(s) ago
The rooms are clean, fragrant, and the air conditioning is cool, making them a comfortable place for a family staycation. Plus, there's a swimming pool for kids.
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henny k.
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
The hotel staff was friendly and very helpful during check-in. The room was clean and spacious.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
The room is clean, breakfast has a lot of menu, the staff is friendly.
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i***a
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10.0
/10
Reviewed 3 week(s) ago
It's always great here because the view is beautiful
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F***i
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8.4
/10
Reviewed 3 week(s) ago
Please make the male receptionist better.
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Accommodation's Reply
25 Jun 2026
Dear Valued Guest, On behalf of all staff and management, Grand Souka Pekanbaru Hotel would like to sincerely apologize for the incident you experienced during your stay. This incident was not intentional; on the contrary, we will address these shortcomings immediately from now on and in the future. We look forward to welcoming you back with warmth and pleasure. Thank you. Sincerely, Management.
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M***L
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8.5
/10
Reviewed 4 week(s) ago
The staff was friendly and the room was comfortable. However, the bathroom lacked hot water.
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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M***a
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
It's pretty good for a hotel with a decent price, and it's the best. The only problem is that the soundproofing isn't great, so you can still hear the noise from the surrounding area. Thank you.
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1 people find it helpful
Accommodation's Reply
25 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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Diana F.
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8.2
/10
Reviewed 4 week(s) ago
I didn't have high expectations when staying here, but this incident really made me uncomfortable. I woke up at 4:00 a.m. WIB to find the AC turned off and the room was hot. I waited and waited, but the AC wouldn't turn on. I called the operator and asked why the AC was off, but they said there was a problem and it would turn on in half an hour. By 7:00 a.m., the AC still hadn't turned on, and the hotel staff hadn't responded to my complaint. 😥
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Accommodation's Reply
25 Jun 2026
Dear Ms. Diana F, This is a message from Grand Hotel Suga Pekanbaru. On behalf of all staff and management, I sincerely apologize for the incident you experienced during your stay at Grand Hotel Suga Pekanbaru. It was entirely unintentional. On the contrary, we will address this shortcoming immediately from now on and in the future. We look forward to welcoming you back with warmth and pleasure. Thank you. Respectfully, The Management.
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Verified Traveler
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Staycation
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8.5
/10
Reviewed 4 week(s) ago
The hotel is clean and the food is delicious.
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Accommodation's Reply
25 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at the hotel, including management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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apri z.
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9.7
/10
Reviewed 4 week(s) ago
Hotels with swimming pools make children comfortable, not bored, and happy to stay here.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Ms. Apri Z, Sincerely yours, Grand Suga Hotel Pekanbaru. Thank you very much for your positive feedback. All of us, the staff and management, promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Nadiya R.
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
I absolutely love coming here, and I stay here almost every time I visit PKU. Even if I stay at other hotels, I always come back here. It's strategically located near two malls, has a peaceful atmosphere, and has a pool for you to enjoy at an affordable price.
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Ms. Nadia R., Sincerely, Grand Suga Hotel, Pekanbaru. Thank you very much for your positive feedback. All of us, the staff and management, promise to continue improving in the future. We look forward to welcoming you back again in the future. Thank you. Sincerely, Management.
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Verified Traveler
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10.0
/10
Reviewed 5 week(s) ago
The rooms are spacious, fully equipped, offer city views, are clean, and have drinking water provided. Breakfast is also delicious and comprehensive. There's also a swimming pool—a real 5-star experience.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Anna A.
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10.0
/10
Reviewed 6 week(s) ago
The staff there are friendly, the service is also very good, and what I like most is the view is cool, sometimes besides seeing the beauty of nature, seeing the buildings in the city center from above is also fun, while watching the vehicles going back and forth. Oh yes, the room is also fragrant and clean and this hotel is one of my favorite places that is very suitable and comfortable for a honeymoon 🥰❤️. 3 days 2 nights seems too short a time huh
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1 people find it helpful
Accommodation's Reply
30 Jun 2026
Dear Ms. Anna A., From the Grand Suga Hotel, Pekanbaru, we respectfully thank you for your positive feedback. All of us at Grand Suga Hotel, including our management, promise to continue improving in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Anna A.
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10.0
/10
Reviewed 6 week(s) ago
The staff there are friendly, the service is also very good, and what I like most is the view is cool, sometimes besides seeing the beauty of nature, seeing the buildings in the city center from above is also fun, while watching the vehicles going back and forth. Oh yes, the room also smells good and this hotel is one of my favorite places that is very suitable and comfortable for a honeymoon 🥰❤️. 3 days 2 nights seems too short a time huh
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Accommodation's Reply
30 Jun 2026
Dear Ms. Anna A., Sincerely yours, Grand Suga Hotel, Pekanbaru. Thank you very much for your positive feedback. All of us at Grand Suga Hotel, management, promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management.
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Stepanus
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8.7
/10
Reviewed 7 week(s) ago
The room was neat and clean, but the water was yellow/rusty, and it lacked fragrance. Thank you, Manager. Please provide more details in the future.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Stepanus, Warmest regards from Grand Suka Pekanbaru Hotel. On behalf of all staff and management, I sincerely apologize for the incident you experienced during your stay at Grand Suka Pekanbaru Hotel. This was unintentional, a result of our oversight, and we will rectify it immediately in the future. We look forward to welcoming you back with open arms and joy. Thank you. Sincerely, Management.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
Nice, neat, clean, and elite. It fits perfectly.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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R***y
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
Room cleanliness is good, food and variety are many, children like staying at Grand Suka Hotel.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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andri
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10.0
/10
Reviewed 8 week(s) ago
Everything yes, okay so far so good.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Andrey, From Grand Suga Hotel, Pekanbaru, Thank you very much for your positive feedback. All of us, the staff and management, promise to strive for further improvement in the future. We look forward to welcoming you back again in the future with warmth and pleasure. Thank you. Sincerely, Management
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S***o
icon-Leisure
Leisure
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9.0
/10
Reviewed 9 week(s) ago
The staff is friendly, the bathroom is clean, the AC is cold, there's a mini fridge in the room, but it's a bit noisy because the room isn't soundproof. The children's pool, I apologize, is a bit dirty. 🙏
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Warm greetings from Grand Suga Hotel, Pekanbaru. Thank you very much for your valuable feedback. All of us at Hotel Suga promise to continue improving in the future. We look forward to welcoming you back again in the future with open arms. Thank you. Sincerely, Management.
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Number of reviews per page
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