Dear Valued Guest, Today was a blissful day at Solia Legian Bali Hotel…. Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival, particularly regarding the unavailability of our bellboy service at that time. This certainly does not meet the service standards we strive for, and we regret that you had to handle your luggage yourself. Please be assured that we have addressed this with our team to ensure better coordination and availability in the future, especially upon guest arrival. Your comfort and satisfaction are of utmost importance to us, and we truly look forward to welcoming you back and providing an even better experience. Best regards, Dewa Putu Makapagal. General Manager.