Overall Ratings & Reviews Kew Hotel

The hotel itself is good, I would not booked for 3 nights if its not. We are a big group, in fact we've booked 4 rooms in this hotel! But the downside are your frontliners! Night prior our checked out, I've booked a van to bring us to pier for our early trip (5 AM) and requested for our breakfast to be packed since we cannot longer avail the dine-in meals because of the early departure, your frontdesk confirmed and agreed all of the request and told us that all of those will be ready at 5 AM. But what happened was the opposite one! I made a follow to the on-duty frontdesk 5 mins before 5 AM but muingon ra nga wala man inyo number diri sa request mam and restaurant will be open at 5:30 pa mam! What a sh*t! Dapat nanawag na ka sa mga kinsay tawagan or rather call the previous f-o-d kung ka kinsa to niya gibook ang iya gi-ingun na mga confirmed! Ug di ka mangasaba usa pa manawag! Palpak! Nag tricycle nalang mi padung ug pier kay walay van mitungha ug malate nami sa amu float, wala mi naka take out na ug food kay nag expect mi sa ready na nga packed breakfast nga giconfirmed! Take note, we had elder adults and children (1 and 3 years old) with us during the travel, imagine the hassle you brought us! If you did not confirmed prior nakakita pa unta mi ug other way! Your frontdesk should be properly trained before placing them on front! They should know their responsibilities as "hotel frontliners!" kay sila ang makadaot sa inyo nindut na unta nga hotel!

I had a great time staying in this hotel. Clean room and organize even at the skydeck 7 they have the most hospitable server. I stayed in different kinds of hotel but this hotel is one of a kind. The food though is so superb its buffet and we all love buffet. Will recommend to friends and family.

was told that have swimming pool but wala po, disappointed!

Hi we had a good experience in the hotel great place to stay very nice good location and hospitable staff and service was great from staff Z now the food needs improvement not much selections in the buffet. The Japanese dinner buffet I found it very unsatisfactory their was no too really much off Japanese dishes it was most Filipino dishes which I know Filipino food I am married to a Filipino and Filipino food is amazing. No going back to the Japanese cuisine their was not their at all which I know the Japanese cuisine very well. All I saw was a small tray of some roles witch is very western not Japanese, there was not much Japanese food at all. also your fruit selection should be improved should use more tropical fruit.. over ll its was very good.

Excellent Hotel Service! Clean, nice, quiet and spacious room with balcony. Food is great and staff are very cordial. Highly recommended and will definitely come back again.

Attentive and good service from the staff. Reception staff, sky 7 staff, cafe staff. WiFi internet connection was bad thou. Slow connection on my first night and no connection on the second night.

Need to update check in time. Actual check in time is 2pm. We waited for 3 hours before given the room. Also, maybe the hotel can provide hair dryer? In all, great hotel, great location (near malls), accommodating staff.

New. Clean. Staff Ok in generally. Non desk staff could be more courteous.

Clean rooms and the staff are very accommodating.