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Other sources (36)

8.6

Very Good

From 2,917 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.7

Meal

7.9

Location

8.9

Service and Facilites

8.6

People often mention about Grand Livio Kuta Hotel

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Accessibility (67)

Distance to City Center (63)

Surroundings (63)

Room Space (63)

Bedroom (63)

Staff Friendliness (62)

Bathroom (60)

Ambiance (58)

Hotel Area (52)

Check-in/out Time (44)

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Traveler Reviews Grand Livio Kuta Hotel

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Customer reviews

Neng Y.

9.4

/10

Reviewed 2 day(s) ago

Maybe there is more variety of food

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Accommodation's Reply

04 Aug 2025

Dear Mr/s. Neng Y., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and We would like to extend our sincere apologies that your experience appears to have fallen short of your expectations. I have shared your feedback with our teams to make sure that the issue regarding the Variant of Breakfast has been solved accordingly. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

K***K

Staycation

9.4

/10

Reviewed 1 week(s) ago

Thank you, awesome staycation, see you soon on my another book. 🙏

1 people find it helpful

Accommodation's Reply

04 Aug 2025

Dear Mrs. K***K, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Services. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

R***y

Leisure

8.2

/10

Reviewed 1 week(s) ago

The hotel is clean and strategically located. Food and snacks are easily accessible.

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Accommodation's Reply

04 Aug 2025

Dear Mrs. R***y, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location and Cleanliness. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

Herrania T. L.

8.5

/10

Reviewed 2 week(s) ago

Strategically located, close to the airport and Kuta. The rooms are spacious and clean.

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Accommodation's Reply

04 Aug 2025

Dear Mrs. Herrania T. L., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location and Cleanliness. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

K***k

8.8

/10

Reviewed 2 week(s) ago

The staff is friendly, but the towels and pillowcases probably need to be replaced, as they've turned black.

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Accommodation's Reply

04 Aug 2025

Dear Mr/s. K***k, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Staff. We would like to extend our sincere apologies that your experience appears to have fallen short of your expectations. I have shared your feedback with our teams to make sure that the issue regarding the Towel and pillow case has been solved accordingly. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

M***a

Leisure

9.4

/10

Reviewed 2 week(s) ago

A family-friendly hotel. The location is comfortable and the hotel is very clean. Entering the lobby, it smells great. All the staff are friendly.

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Accommodation's Reply

04 Aug 2025

Dear Mrs. M***a, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location and Cleanliness. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

K***K

Staycation

9.4

/10

Reviewed 2 week(s) ago

Thank you so much! The request has been followed up with excellent services.

1 people find it helpful

Accommodation's Reply

04 Aug 2025

Y***y

Leisure

9.4

/10

Reviewed 3 week(s) ago

Satisfactory, very clean hotel.

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Accommodation's Reply

04 Aug 2025

Dear Mrs. Y***y, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Services and Cleanliness. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

K***K

Staycation

9.4

/10

Reviewed 3 week(s) ago

Excellent as always, thank you so much for following up on my request 🫶

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Accommodation's Reply

04 Aug 2025

I***e

10.0

/10

Reviewed 3 week(s) ago

Next time I will stay here again

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1 people find it helpful

Accommodation's Reply

04 Aug 2025

Dear Mrs. I***e, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Services. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

Agus P.

Leisure

10.0

/10

Reviewed 3 week(s) ago

Clean room, strategic location, nice to stay

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Accommodation's Reply

04 Aug 2025

Dear Mrs. Agus P., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location, Cleanliness and our Services. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

G***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

Awesome service, extraordinary

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Accommodation's Reply

04 Aug 2025

Dear Mrs. G***n, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Services. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

E***g

Leisure

9.6

/10

Reviewed 4 week(s) ago

Not recommended for breakfast, the food was cold and taste was very fair.

2 people find it helpful

Accommodation's Reply

04 Aug 2025

Dear Mr/s. E***g, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and We would like to extend our sincere apologies that your experience appears to have fallen short of your expectations. I have shared your feedback with our teams to make sure that the issue regarding the Breakfast has been solved accordingly. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

Dian P.

Staycation

8.5

/10

Reviewed 5 week(s) ago

I don't have a toothbrush hahaha, maybe I'm full so I forgot

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Accommodation's Reply

04 Aug 2025

Dear Mr/s. Dian P., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and We would like to extend our sincere apologies that your experience appears to have fallen short of your expectations. For your information, due to Hotel join Free Plastic Pledge Program therefore Hotel doesn't set up amenities toilet in the room. Nonetheless you can request toothbrush in our Receptionist. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

K***K

Staycation

9.4

/10

Reviewed 6 week(s) ago

Thank you so much for excellent services and follow-up request! See you soon...

1 people find it helpful

Accommodation's Reply

04 Aug 2025

K***K

Staycation

9.4

/10

Reviewed 7 week(s) ago

Thank you front desk team for following up on my request to stay on the ground floor room like my usual booking. It was an awesome staycation. Will be back soon!

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Accommodation's Reply

19 Jun 2025

Dear Mr/s. K***K, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Services. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

Taen I. L.

Leisure

9.4

/10

Reviewed 8 week(s) ago

Good location and staff is very helpful.

1 people find it helpful

Accommodation's Reply

19 Jun 2025

Dear Mr/s. Taen I. L., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location and Staff. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

A***i

5.8

/10

Reviewed 8 week(s) ago

Okay, I will review. I was very impressed staying at Livio before, but yesterday I immediately took 2 days at Livio family type. I immediately entered and it smelled musty, smelled of wet socks.. the AC was cold, but it was not made to be humid. I brought a baby, it was really uncomfortable.. the carpet has never been washed?? the sofa pillowcase smells of someone's hair, there are white hairs scattered around, not swept? The sheets are not changed every time a guest checks out? The service is okay, but if the hotel has 1 star, I'll give it a minus star. No cleaning at all, the bathroom floor is very slippery.. the room is really bad.. for breakfast, the chef doesn't care at all. The fried chicken inside is raw.. the kwetiau looks like flour when cooked, I swear the BF is really bad.. honestly yesterday was the last time I will go to Livio again. 1 more, the security guard was a black Easterner, I parked the car but he banged on me asking me to park it..before I stopped, he opened our door, until I panicked and the car started on its own..oh my, I only went to Livio twice, thanks..the wifi is also useless, there is wifi that doesn't work

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4 people find it helpful

d***y

Leisure

9.4

/10

Reviewed 8 week(s) ago

Very good and clean hotel, strategic location. Located in the center of food crowd so you won't be confused about looking for food far away.

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Accommodation's Reply

19 Jun 2025

Dear Mr/s. d***y, Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Location and Cleanliness. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

Febri F.

Leisure

9.4

/10

Reviewed 8 week(s) ago

comfortable, cold air conditioning, spacious place 3 days stay here with family, fun

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1 people find it helpful

Accommodation's Reply

19 Jun 2025

Dear Mr/s. Febri F., Warmest Greetings from Grand Livio Hotel! Firstly, we would like to thank you for staying at Grand Livio Hotel and for taking the time to write a review. We are glad that you enjoyed your accommodations, and thank you as well for your kind comments regarding our Hotel Facilities, and Comfortable Stay. Once again, we would sincerely thank you for your valuable feedback as we are striving to improve our services with each and every stay. We are looking forward to welcoming you back at our hotel in the future. Warm Regards. Management.

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