Booked for king size. I got two single beds that have been pushed to become one. TV broken, telephone broken. Smelly room.

Overall, we enjoyed our five-night stay. The only thing that needs improvement is the toilet odor, which was so unpleasant that it carried out of the room.

A clean and clean hotel with an affordable price.

Parking RM8 per day... The hotel is very clean. The room is very modern and clean... super clean. The location is a bit far from the train or bus... you need to take a taxi or Grab to move around.

Room clean, front counter staff also good

Hotel location, facilities, comfort, cleanliness, staff friendliness and customer comfort... Thank you 👍🏻

The staff at the counter was okay. But for the makeup room, it's a bit dirty. Just tidy up.

Room clean. Good service. Good environment. Staff friendly.

Good for stay, but now the lobby is still under renovation.

My apologies for the delayed response regarding feedback on the GENO Hotel. I have a few comments to share: Firstly, I found the parking rate to be quite expensive compared to other 4-star hotels in the surrounding area. Secondly, during my check-in, there was a lady (whose name I unfortunately can't recall) who insisted that I must check in exactly at or by 3:00 PM. I found this quite unreasonable, as most hotels—even 5-star ones—generally allow a bit more flexibility with check-in times. Thirdly, the room cleanliness could be improved, particularly the condition of the carpets. However, the bed, duvet, and pillows were overall comfortable and acceptable. I did not try the hotel’s meals as I only stayed for one night, mainly to get a sense of what it’s like to stay at the GENO Hotel. Lastly, I would like to extend my appreciation and thanks to the two gentlemen at the front office who assisted me during check-out. They were both excellent in performing their duties—kudos to them! As for staying at GENO Hotel again, I would consider it—especially if there’s a special rate or promotion available. These comments are based on my personal experience, and as someone who has been in the service industry for many years, I hope they are taken constructively. Thank you.

Clean with nice deco.Spacious room.Delicious breakfast

Big space, close to highway, many restaurants, comfy bed, affordable price

Power sources are not working good.

The rooms were clean and very comfortable. But not much choice for breakfast buffet.

Booked d hotel for my parents. My mom said everything was good and comfortable. The food was good as well. Thanks.

Only parking for accommodation has to be paid for, you should have paid for the night, you don't have to pay for car parking.

The employees are friendly. The hotel rooms are spacious and clean. A bit far from town. Very pleasant experience staying at geno hotel.

Still have to pay separate bill for parking tickets although we're stayin. The foods not as per standard as 3 star Hotels and very expensive. Toilet plumbing hd a problem overnight.

I had a pleasant stay! Clean room & friendly staffs.

Layanan yang sangat baik oleh staf2 disana. Bilik yang sangat selesa, kemudahan lengkap.