8.5
Very Good
From 4,134 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.2

Location

8.6

Service and Facilites

8.5

People often mention about Ayola Sentosa Palembang
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Jarak ke Pusat Kota (31)
Keramahan Staff (28)
Suasana (28)
Kamar Mandi (28)
Ukuran Kamar (27)
Kamar Tidur (26)
Akses (23)
Area Hotel (22)
Wifi (18)
Waktu Check-in/out (18)
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Traveler Reviews Ayola Sentosa Palembang

Number of reviews per page
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40
Customer reviews
N***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Two days stay here was quite comfortable and the staff also provided good service.
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Accommodation's Reply
17 Sep 2025
Dear Mr. N*h, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide even better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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Syafei
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Always improve the service, friendliness, and overall comfort of customers throughout Indonesia when staying.
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Accommodation's Reply
01 Sep 2025
Dear Mr. Syafei, Warm greetings from Ayola Sentosa Palembang. Thank you for choosing to stay with us. It is our honor to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services and facilities. All your comments and suggestions will be valuable input, evaluation, and motivation for us to provide even better service in the future. We look forward to welcoming you back on your next visit and having the opportunity to provide even more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The room is spacious. All the staff are friendly.
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Accommodation's Reply
01 Sep 2025
Dear Mr. N*o, Warmest greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is our honor to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide even better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide even more satisfying service. Thank you. Warmest regards, Ayola Sentosa Palembang Management
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N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Stayed at this hotel for 2 nights. The room was clean and comfortable.
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Accommodation's Reply
01 Sep 2025
Dear Mr. N*h, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide even better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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A***m
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Comfortable place... The facilities are quite complete and good, and the service is very optimal.
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Accommodation's Reply
11 Aug 2025
Dear Mr. A*m, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide even better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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O***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very clean, hopefully it will be improved further
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Accommodation's Reply
30 Jul 2025
Dear Mr. O*a, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide even better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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A***O
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I am happy that the staff is friendly and it is safe to stay here.
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Accommodation's Reply
28 Jul 2025
Dear Mr. A*O, Warmest greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and feedback on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
the hotel is nice, the staff is friendly, the room is clean and comfortable, thank youuu
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Mr. M*a, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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R***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 14 week(s) ago
Not according to order, ordered 1 large bed but was given a double bed
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr. R*i, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate the time you have taken to provide suggestions and input on the quality of our services & facilities. We realize that nothing is perfect, please allow us to apologize for the inconvenience you felt during your stay related to the quality of service that was not optimal. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
the service is extraordinarily good
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Mr. V*n, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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M***M
icon-origin-TRAVELOKA
7.2
/10
Reviewed 20 week(s) ago
Please improve the cleanliness of the bathroom and room
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2 people find it helpful
Accommodation's Reply
05 May 2025
Dear Mr. M*m, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate the time you have taken to provide suggestions and input on the quality of our services & facilities. We realize that nothing is perfect, please allow us to apologize for the inconvenience you felt during your stay regarding the quality of room cleanliness which was not optimal. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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F***o
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 21 week(s) ago
The room is quite comfortable, but please improve the cleanliness of the room carpet because it looks like it hasn't been vacuumed, there are lots of small pieces of dirt that can be felt under your feet.
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1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Mr. F*o, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate the time you have taken to provide suggestions and input on the quality of our services & facilities. We realize that nothing is perfect, please allow us to apologize for the inconvenience you felt during your stay regarding the quality of room cleanliness which was not optimal. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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Yukek
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
room okay, family happy to get room conneting helped mas riky friendly all his staff
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Accommodation's Reply
29 Apr 2025
Dear Mrs. Yukek, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you for taking the time to provide suggestions and input on the quality of our services & facilities. All of your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and helpful with check-in services.
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Accommodation's Reply
17 Apr 2025
Dear Mr. A*d, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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Febby L.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Comfortable, near Ampera Bridge. Many places to eat and eat. Breakfast is also delicious.
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Accommodation's Reply
13 Apr 2025
Dear Mrs. Febby L, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you for taking the time to provide suggestions and input on the quality of our services & facilities. All of your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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Evi R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
The wifi is a bit slow, hopefully it can be improved. Hopefully I can stay here again with my family.
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1 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Mrs. Evi R., Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate the time you have taken to provide suggestions and input on the quality of our services & facilities. We realize that nothing is perfect, please allow us to apologize for the inconvenience you felt during your stay regarding the less than optimal Internet quality. All of your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit with even better service. Best Regards, Management. Ayola Sentosa Hotel Palembang
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I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Very comfortable and clean hotel, the toilet is very fragrant and clean, the receptionist is very friendly and kind, the security is ready to help, recommended hotel
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2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Mr. I*n, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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D***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
One of the hotels is strategically located and easy to get around.
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2 people find it helpful
Accommodation's Reply
13 Apr 2025
Dear Mr. D*t, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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A***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Recommended to stay again.
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Accommodation's Reply
13 Apr 2025
Dear Mrs. A*A, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you for taking the time to provide suggestions and input on the quality of our services & facilities. All of your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Easy check-in, friendly staff, large, clean and fragrant room, no toothbrush, call receptionist very quickly to deliver, there is a balcony.
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Accommodation's Reply
13 Apr 2025
Dear Mr. S*i, Warm greetings from Ayola Sentosa Palembang, Thank you for choosing to stay with us. It is an honor for us to have the opportunity to serve you and your family. We greatly appreciate you taking the time to provide suggestions and input on the quality of our services & facilities. All your comments and suggestions will be valuable input as well as evaluation and motivation for us to provide better service in the future. We hope to welcome you back on your next visit and have the opportunity to provide more satisfying service. Thank you. Warm regards, Ayola Sentosa Palembang Management
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Number of reviews per page
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