EM
Ediseo M.
6.0
/10
Reviewed 330 week(s) ago
The hotel is not easily accessible because the access road towards the hotel has been blocked by the owner (according to them). But that was not much of an issue for us. What was really disappointing is that the hotel did not check their Traveloka account if there are bookings so when we arrived they had booked all their available rooms. They had a spare room which was not for rent at the moment since the television/cable was broken. We were really tired so we had no choice but to accept the room.
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3 people find it helpful
Accommodation's Reply
02 Mar 2020
Hello sir, Sorry for not accommodating will in our staff our reservation staff is on leave on that date and there`s no buddy can replace her position it`s only our boss and he is busy and he cannot check the reservation, were very sorry regarding your reservation sir... We apologize for our mistakes sir.



