Wulanita V.

Staycation

10.0

/10

Reviewed 3 day(s) ago

The hotel staff was very friendly and helpful. The environment was clean, with a beautiful and comfortable natural atmosphere. The facilities were complete, with cooking utensils and cutlery provided. The TV worked well and the signal was strong. However, because I stayed in a room at the end of the building, the Wi-Fi signal was a bit unstable. I hope to add a water heater in the future to make your stay even more comfortable. Thank you!

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F***i

9.7

/10

Reviewed 4 day(s) ago

It was a truly memorable stay. Note: Guests can be welcomed in if they arrive just an hour before check-in time.

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F***i

Staycation

9.1

/10

Reviewed 2 week(s) ago

Everything is cool, comfortable, the view directly faces the mountain.

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Accommodation's Reply

26 Jun 2026

Dear customer, we sincerely thank you for choosing Masada Village as your vacation destination. We deeply appreciate your positive rating and review. We look forward to seeing you again at Masada Village. Thank you. Sincerely, The Masada Village Team

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S***i

Staycation

9.4

/10

Reviewed 3 week(s) ago

First time here and no regrets. It's a really nice place, away from the crowds. The view is gorgeous, and the place is clean and comfortable, making the kids feel right at home. 😍

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1 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Valued Guest, Thank you for choosing Masada Village as your vacation destination. We appreciate your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team

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E***h

9.3

/10

Reviewed 3 week(s) ago

The hotel staff was responsive and handled all requests well. The food, however, was lacking in flavor. Otherwise, it was satisfactory.

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1 people find it helpful

Accommodation's Reply

26 Jun 2026

Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We appreciate your feedback regarding the taste of our food. We will pass this feedback on to our kitchen team for evaluation purposes, so that we can further improve the quality of our food. Thank you for your positive rating and review. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team

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N***o

8.5

/10

Reviewed 5 week(s) ago

Not bad, for the minimal price... worth it.

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Accommodation's Reply

02 Jun 2026

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Aden S.

Staycation

9.4

/10

Reviewed 6 week(s) ago

The villa staff were very friendly and helpful upon check-in.

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3 people find it helpful

Accommodation's Reply

02 Jun 2026

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destya d.

10.0

/10

Reviewed 7 week(s) ago

The service is extraordinary, the rooms are clean, the view is beautiful, the atmosphere is quiet, far from the crowds.

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1 people find it helpful

Accommodation's Reply

02 Jun 2026

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D***s

Leisure

9.4

/10

Reviewed 8 week(s) ago

The sunset view is amazing, right in front of the door

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Accommodation's Reply

19 May 2026

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A***d

8.4

/10

Reviewed 10 week(s) ago

Comfortable, but the Wi-Fi is not very good.

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1 people find it helpful

Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We are delighted that you enjoyed your stay with us. Thank you for your feedback regarding the less-than-ideal WiFi connection quality. We will take this into consideration to improve our facilities in the future. We hope to welcome you back to Masada Village again. Sincerely, The Masada Village Team

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m***a

Leisure

8.5

/10

Reviewed 14 week(s) ago

Maybe for glamping, the blanket can be thicker like a bedcover, because with very cold weather the blanket facility is thin.

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Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We appreciate your feedback regarding the thickness of the blankets, which we will take into consideration and evaluate in the future to ensure maximum comfort for our guests. We hope to provide an even better experience on your next visit. We look forward to welcoming you back to Masada Village again. Sincerely, The Masada Village Team

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Sudhyantoko

Staycation

9.4

/10

Reviewed 14 week(s) ago

Access from the highway is not that far, to Masada the road is uphill, to the glamping is at the very top, the vehicle must be in good condition, the glamping is good, there is a water dispenser, an en-suite bathroom with a water heater is really nice, the price is cheap and you get complete facilities. The night view is unbeatable, it's really great. It's really cold at night, you have to order a campfire. The downside is there are insects at night, I like to go into the glamping, which is normal because there are lots of trees in the forest. Next time I'll come here again.

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1 people find it helpful

Accommodation's Reply

19 May 2026

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I***h

Leisure

10.0

/10

Reviewed 14 week(s) ago

Absolutely everything was amazing. The service, the location, the rooms, the access, the price, the swimming pool, and the playground. Everyone was absolutely delighted.

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Accommodation's Reply

19 May 2026

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Rinjani S.

Staycation

9.7

/10

Reviewed 14 week(s) ago

Good, but the mattress probably needs to be replaced.

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Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for choosing Masada Village as your holiday accommodation. We appreciate your feedback regarding the comfort of the mattresses, which we will use to improve and develop in the future to ensure all guests have the utmost comfort. We hope to provide an even better experience during your next stay. We look forward to welcoming you back to Masada Village again. Sincerely, The Masada Village Team

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R***u

8.5

/10

Reviewed 15 week(s) ago

The atmosphere is cool, the staff is friendly, the rooms are okay, but the TV is not a smart TV yet and the channels are still limited, the wifi is also fast.

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2 people find it helpful

Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for choosing Masada Village as your accommodation. We appreciate your positive feedback regarding the atmosphere, comfort of the rooms, friendliness of our staff, and Wi-Fi connectivity. We also appreciate your feedback regarding the amenities and TV channels available, which we will use to improve in the future. We hope to provide you with an even better experience on your next stay. We look forward to welcoming you back to Masada Village. Sincerely, The Masada Village Team

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Verified Traveler

Transit

10.0

/10

Reviewed 15 week(s) ago

Very comfortable, quiet, and far from the noise. If I ever go to Puncak again, I'll definitely stay here.

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1 people find it helpful

Accommodation's Reply

19 May 2026

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L***y

Staycation

9.4

/10

Reviewed 16 week(s) ago

The staff was quick to respond when the bathroom was having problems, everything was fine👍🏾

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1 people find it helpful

Accommodation's Reply

19 May 2026

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t***n

Staycation

9.4

/10

Reviewed 16 week(s) ago

The hotel is comfortable, located on a mountain top near the forest.

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Accommodation's Reply

19 May 2026

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A***A

9.4

/10

Reviewed 21 week(s) ago

The view is really nice.. Clean..

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2 people find it helpful

Accommodation's Reply

19 May 2026

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r***o

Staycation

7.8

/10

Reviewed 22 week(s) ago

Many facilities need maintenance, such as the sink faucet that makes a very annoying noise. Then in the bedroom and bathroom there is a lot of mold on the walls. The worst thing is there is a very large centipede on the ceiling. I have told the staff who deliver food but they just ignored it. Yesterday I tried glamping bell tent number 2. The view is good, you get pine trees, mountain views and city lights. Wi-Fi is good all the way to the glamping area. You can order food from the cafe and have it delivered to the glamping.

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5 people find it helpful

Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for choosing Masada Village as your holiday accommodation. We apologize for any inconvenience caused by certain facilities requiring maintenance, the mold in the rooms and bathrooms, and the discovery of centipedes in the glamping area. We also apologize for the delay in our staff's response upon receiving the report of the centipede sighting in the glamping area. This will be an area we will evaluate to improve our service and team responsiveness in the future. We have forwarded your feedback regarding the condition of the facilities, maintenance, and cleanliness of the rooms and bathrooms to the relevant team for immediate action. We hope to provide you with a better experience on your next visit. Sincerely, The Masada Village Team

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Masada Village

Overall Ratings & Reviews Masada Village

7.7

7.9

7.9

8.1

8.2

Traveler Reviews Masada Village